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Darktrace Jobs (NOW HIRING)

Dark Trace

Customer Success Manager

Los Angeles, CA · On-site

$100K - $120K/yr

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity ...

Dark Trace

Solutions Engineer

New York, NY · On-site

$100K - $150K/yr

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity ...

Dark Trace

Sales Operations Manager

New York, NY · On-site

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity ...

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How much do darktrace jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for darktrace in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $31.73 and $48.08 per hour, depending on experience, location, and employer.

What are typical daily responsibilities for someone in a Darktrace cybersecurity analyst position?

As a Darktrace cybersecurity analyst, your day-to-day responsibilities will include monitoring enterprise networks for unusual activity, investigating alerts generated by the Darktrace AI platform, and triaging potential security incidents. You'll work closely with IT and security teams to respond to threats and reduce risks, often coordinating incident response efforts and delivering detailed analysis reports. Analysts may also be responsible for tuning the Darktrace system for improved detection accuracy and educating end users about current security threats. This hands-on, collaborative environment offers valuable exposure to cutting-edge technology and complex, real-world cyber threats.

What is a Darktrace job?

A Darktrace job typically involves working for Darktrace, a cybersecurity company that uses artificial intelligence to detect and respond to cyber threats. Roles at Darktrace vary and can include positions in cybersecurity analysis, sales, engineering, and customer success. Employees often work with AI-driven security solutions to help businesses protect their systems from cyber threats. Depending on the role, responsibilities may include monitoring networks, advising clients, developing security software, or supporting sales efforts.

What are the key skills and qualifications needed to thrive in the Darktrace position, and why are they important?

To thrive in a Darktrace role, candidates typically require a background in cybersecurity, strong analytical skills, and experience with threat detection and network security protocols. Familiarity with the Darktrace Enterprise Immune System, cybersecurity certifications (such as CISSP or CEH), and knowledge of SIEM tools or other cybersecurity platforms is often expected. Excellent communication, problem-solving abilities, and a proactive approach to incident response help individuals excel in this environment. These skills are crucial to protecting organizations from emerging threats, enabling quick response and effective collaboration with IT and security teams.

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Darktrace jobs near you
Infographic showing various Darktrace job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $84,100 per year, or $40.4 per hour.

Enterprise Customer Success Manager-Expression of Interest

Darktrace Limited

Los Angeles, CA

Other

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platformâ„¢ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.
Job Description:
Please Note
This is not an active job opening. We are currently collecting expressions of interest applications for future opportunities on our Customer Success Manager team. If you're passionate about customer support and excited by the opportunity to join a high-growth, innovative company, we encourage you to submit your profile. We'll reach out when a suitable role becomes available.
In the Customer Success Manager role, you will be managing a variety of named accounts across our global customer base as an individual contributor. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota. You should have a passion to learn about cybersecurity and AI, while always wanting to deliver the best service to our customers.
Key Duties & Responsibilities

  • As a Customer Success Manager, you will manage a portfolio of up to 35 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Director of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts.
  • Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
  • Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required.
  • Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use cases and needs.
  • Ensure customers are set up for success and facilitate the renewal at the end of the subscription term.
  • Analyze customer engagement levels to assess risk and execute action plans to progress account health.
  • Manage customer escalations to resolution, leveraging cross-functional teams within the business.
  • Mentor developing Customer Success Managers on the team by sharing best practices and helping ramp up new team members.
  • Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams to drive alignment and develop tailored solutions for complex accounts.
Qualifications & Experience
  • A minimum of 5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
  • Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
  • Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts.
  • Strong time management skills, self-motivation, and the ability to work effectively as part of a team.
Benefits:
  • 100% medical, dental and vision insurance, plus dependents
  • Paid parental leave
  • Pet insurance Discount
  • Life insurance
  • Commuter benefits
  • 401(k)
  • Employee Assistance Program

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