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Cybersecurity Awareness Specialist  

Job Summary 

The Cybersecurity Awareness Specialist plays a critical role in advancing Securitas North America's cybersecurity culture and human risk management program. This role is ideal for a hands-on professional with direct experience using KnowBe4 (or similar platforms) who can effectively execute social engineering campaigns and transform results into meaningful insights using Excel-based analysis. 

Working under the direction of the Manager, Cybersecurity Culture & Human Risk Management, you will lead the execution of phishing simulations, analyze behavioral trends, and help drive measurable improvements in user awareness and risk reduction. 

This is a remote position. 

Key Responsibilities 

Social Engineering Campaign Execution (Primary Focus) 

• Execute end-to-end phishing and social engineering campaigns using KnowBe4 and other approved platforms 
• Design and deploy multi-channel simulations, including:  
• Phishing (email) 
• Smishing (SMS) 
• Vishing (voice) 
• Configure campaigns, including targeting, scheduling, and automated training assignments 
• Leverage advanced KnowBe4 functionality such as:  
• Smart Groups 
• Automated campaigns 
• Risk scoring and reporting dashboards 
• Monitor campaign effectiveness and recommend optimizations based on user behavior 
• Maintain accurate documentation of campaigns and results 

Data Analysis & Reporting (Excel-Driven) 

• Analyze phishing and training data using advanced Excel techniques 
• Build and maintain:  
• Pivot tables 
• Reports and dashboards 
• Trend analyses across campaigns and user groups 
• Track and report on key metrics, including:  
• Click-through rates 
• Report rates 
• Repeat susceptibility 
• Training completion 
• Identify patterns and translate data into actionable insights for leadership 
• Support recurring reporting (monthly/quarterly) with clear, data-driven summaries 

Cybersecurity Awareness & Training Support 

• Support administration of security awareness training programs 
• Assist in developing targeted awareness content based on campaign insights 
• Help deliver engaging, behavior-focused awareness initiatives 
• Coordinate communications, campaigns, and internal awareness efforts 

Incident & Behavioral Insights 

• Review reported phishing emails and user submissions 
• Identify trends, repeat behaviors, and potential risk areas 
• Provide recommendations for improving user resilience and reducing human risk 
• Maintain records aligned with audit and compliance requirements  

Collaboration 

• Partner with the Manager, Cybersecurity Culture & Human Risk Management 
• Work cross-functionally with IT, Security, HR, and Communications teams 
• Support awareness initiatives across the U.S., Canada, and Mexico 

Minimum Qualifications 

Education / Experience 

• Bachelor's degree in cybersecurity, information technology, communications, or related field  OR equivalent practical experience 
• 1-3 years of experience in cybersecurity, awareness, compliance, or human risk management 

Required Technical Experience 

• Hands-on experience with KnowBe4 or similar phishing/simulation platforms 
• Demonstrated ability to execute phishing and social engineering campaigns 
• Strong proficiency in Microsoft Excel, including:  
• Pivot tables 
• V-lookups 
• Data analysis and reporting 
• Experience analyzing and interpreting user behavior or awareness metrics 

Preferred Qualifications 

• Experience supporting security awareness or human risk management programs 
• Familiarity with:  
• Microsoft Defender 
• Microsoft 365 tools 
• Relevant certifications such as:  
• SANS Security Awareness Professional (SSAP) 

Core Competencies 

• Strong analytical and data interpretation skills 
• High attention to detail and organizational skills 
• Strong written and verbal communication abilities 
• Ability to make training recommendations based off of data 
• Ability to manage multiple campaigns and deadlines in a remote environment 
• Self-starter with the ability to work independently and collaboratively 

What Makes You Successful in This Role 

• You are a KnowBe4 power user or similar platform equivalent who understands how to run and optimize campaigns 
• You are comfortable working in Excel and enjoy analyzing data trends 
• You understand how human behavior impacts cybersecurity risk 
• You can connect campaign outcomes to real improvements in user awareness and security posture 

Securitas is committed to equal employment opportunity. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.