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Cyber Security Help Desk Jobs in Phoenix, AZ (NOW HIRING)

IES Communications

Systems Administrator

Tempe, AZ · On-site +1

$80K/yr

The ideal candidate will support help desk personnel, maintain system security and compliance, and ... and suggest cyber security policies across cloud platforms Monitor system performance and ...

IES Communications

Systems Administrator

Tempe, AZ · On-site

$80K/yr

The ideal candidate will support help desk personnel, maintain system security and compliance, and ... Enforce and suggest cyber security policies across cloud platforms * Monitor system performance and ...

Bex Partners

Automation Engineer

Phoenix, AZ · On-site +1

Prolonged periods of sitting at a desk and working on a computer. What You GET: * Growth ... Visory is a hands-on technology and cybersecurity partner delivering enterprise-grade IT services, ...

Serco

Manager Data Analytics

Phoenix, AZ · On-site

Partner with program managers, data scientists, data engineers, cybersecurity staff, and customer ... Identify opportunities to insert automation, digital tools, and data visualization to help ...

Serco

Configuration Management Specialist

Phoenix, AZ · On-site

We help our clients deliver vital services more efficiently while increasing the satisfaction of ... Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to ...

Gen Digital Inc

Endpoint Engineer

Tempe, AZ · On-site

... winning cybersecurity, online privacy, identity protection and financial wellness solutions to ... Together, we share a collective passion and vision to protect consumers and help them grow, manage ...

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How much do cyber security help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for cyber security help desk in Phoenix, AZ is $92,510.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,900.00 and $111,200.00 per year, depending on experience, location, and employer.

What is a Cyber Security Help Desk job?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What are the key skills and qualifications needed to thrive in the Cyber Security Help Desk position, and why are they important?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What are some common challenges faced by Cyber Security Help Desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.
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Cyber Security Help Desk jobs near you
IT System Administrator - State Farm Stadium

IT System Administrator - State Farm Stadium

ASM Global

Glendale, AZ • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

ASM Global rating

6.4

Company rating: 6.4 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

125th of 208 rated facilities management

Job description

POSITION: IT System Administrator
DEPARTMENT: Information Technology
REPORTS TO: General Manager
FLSA STATUS: Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
Position Summary
The Venue IT Systems Administrator & Event Support role owns day-to-day IT operations for the stadium, including workstation and server maintenance, identity/email administration, cyber security, and live event technology support. The role also supports event credentialing technology, ABI/badge/terminal systems, EOC technology readiness, and user/device onboarding/offboarding
Essential Duties and Responsibilities
1)Endpoint Fleet Support
  • Provide operational support for 50+ workstations/laptops spanning Guest Services, viewing stations, event laptops, and administrative employee devices.
  • Administer and maintain recurring endpoint security/filtering services, including workstation cloud web filtering and cloud email spam filtering.
  • Perform workstation maintenance and remediation (BIOS updates, software cleanup/uninstalls, general PC performance tuning).
  • Troubleshoot peripherals and printing (driver reinstall, printer setup/moves, badge printer cleaning and repositioning).
  • Support endpoint level cybersecurity controls and assist with phishing response, email quarantine handling, and secure device configuration.
  • Ensure endpoint practices align with league and organizational security requirements during daily operations and live events.
2) Server, Backup, and Systems Health
  • Maintain and monitor - Multiple servers (including camera servers, virtual hosts, file server, domain controller, lighting servers, BAS server, and related venue systems).
  • Execute recurring server maintenance
3) Identity, Email, and Collaboration Administration (M365)
  • Handle onboarding/offboarding tasks
  • Administer distribution groups and email routing tasks
  • Manage spam/quarantine workflows
  • Provide mailbox-level support
  • Support MFA/authenticator setup and resets as needed for business continuity
4) Venue Operational Systems
  • Support ABI terminals/badge-related equipment.
  • Configure and support iPads used for operations
5) Event Technology Support (On-Site, Pre/During/Post Event)
  • Provide on-site event support covering system/server health checks, ABI checks, workstation readiness, guest services systems, user support during events, and operational tasks.
  • Support NFL activities during events: programming, placement, connectivity evaluation, and setup on event networks.
  • Support special events (concerts, soccer, races, games) with pre-event checks and real-time troubleshooting.
6) Security Readiness, Awareness, and Documentation
  • Support security work and coordination: suspicious email investigation, distribution of phishing awareness messaging, and documented security discussions/planning with leadership and corporate stakeholders.
  • Create/maintain operational documentation and procedures.
  • Support audit-related requests by collecting and providing required IT/system items for annual audits and participating in auditor discussions when needed.
7) Vendor and Facilities Coordination
  • Coordinate with vendors for IT-related procurement and facility technology.
  • Participate in planning for infrastructure/space needs
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
  • Bachelor's degree in information technology, Computer Science, or a related field (or equivalent technical experience)
  • 1-3 years of experience providing technical support in a corporate or help desk environment
  • Hands-on experience with hardware/software troubleshooting, user account management, and basic network support.
SKILLS AND ABILITIES
  • Clear, professional communication abilities when working with both technical and non-technical users
  • Ability to manage multiple tasks, prioritize tickets, and stay organized in a fast-moving environment
  • Familiarity with IT best practices around security, system maintenance, and user support.

COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On-site - 1 Cardinals Dr., Glendale, AZ 85305
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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