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Cyber Security Help Desk Jobs in Phoenix, AZ (NOW HIRING)

ACUMEN LLC

Acumen IT Help Desk Tier 1 - AZ

Mesa, AZ · On-site

$21 - $23/hr

In addition to the cybersecurity requirements of all positions at Acumen, IT Help Desk will support the secure installation / configuration, and remediation of computer hardware, software, systems ...

ACUMEN LLC

Acumen IT Help Desk Tier 1 - AZ

Mesa, AZ

$21 - $23/hr

In addition to the cybersecurity requirements of all positions at Acumen, IT Help Desk will support the secure installation / configuration, and remediation of computer hardware, software, systems ...

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · Remote

$17 - $24/hr

... cloud, IT, and cybersecurity solutions to businesses across the United States. We help ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site +1

$17 - $24/hr

... cloud, IT, and cybersecurity solutions to businesses across the United States. We help ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...

vTech Solution

Service Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... network security , and cybersecurity . Their primary focus is on providing human-centered ... Helping businesses digitally transform with smart cloud technologies. * Infrastructure Managed ...

Deloitte

ServiceNow Developer - Consultant

Tempe, AZ · On-site

... Cyber Security programs ranging from keeping the lights on for the client's environment (e.g. upgrades, access help desk) to full-service use case development and dashboards • Developing and ...

Vyon Technology

Be Seen First

IT Support - Service Desk Manager

Phoenix, AZ · On-site

Lead, mentor, and manage a team of Tier 1/Tier 2 Help Desk Support Technicians and System ... Endpoint security and cybersecurity best practices * RMM, PSA, and ticketing platforms * Remote ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Ensure compliance with cybersecurity and regulatory standards (e.g., NIST, CMMC, ITAR, as ... helpdesk, system support, preferably in a manufacturing environment. * Proven experience in ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Ensure compliance with cybersecurity and regulatory standards (e.g., NIST, CMMC, ITAR, as ... helpdesk, system support, preferably in a manufacturing environment. * Proven experience in ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Ensure compliance with cybersecurity and regulatory standards (e.g., NIST, CMMC, ITAR, as ... helpdesk, system support, preferably in a manufacturing environment. * Proven experience in ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Ensure compliance with cybersecurity and regulatory standards (e.g., NIST, CMMC, ITAR, as ... helpdesk, system support, preferably in a manufacturing environment. * Proven experience in ...

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$44.7K

$92.5K

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How much do cyber security help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for cyber security help desk in Phoenix, AZ is $92,510.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,900.00 and $111,200.00 per year, depending on experience, location, and employer.

What is a Cyber Security Help Desk job?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What are the key skills and qualifications needed to thrive in the Cyber Security Help Desk position, and why are they important?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What are some common challenges faced by Cyber Security Help Desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.
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Cyber Security Help Desk jobs near you
Acumen IT Help Desk Tier 1 - AZ

Acumen IT Help Desk Tier 1 - AZ

RISE Services Inc.

Mesa, AZ • On-site

$21 - $23/hr

Other

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

RISE Services rating

4.5

Company rating: 4.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

ABOUT THE COMPANY
Acumen is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our client's lives by what they do. Among many benefits to working here, we offer medical, dental, and vision coverage, generous paid time off, and incentive bonuses to those who qualify.
OVERVIEW AND ESSENTIAL JOB FUNCTIONS
The Help Desk Tier 1 is responsible for end user support for hardware, software and network to achieve 24/7 secure reliable and efficient operations. This includes computer and telecommunications services and all ancillary support services and equipment.
  • Keep tickets up to date and clearly documented in ticket management system
  • Basic trouble shooting and analysis
  • Maintain hardware including servers, workstations (including PC and win-terms) and phone for all entities supported
  • Maintain line of business applications for all entities supported
  • Processes employee change event requests including new hires, terminations and transfers
  • Processes requests for hardware and software purchases including workstations, phones and peripheral devices (e.g. small printers, docking stations, etc.)
  • Email account management
  • Phone account management
  • Maintain IT asset and contract tracking system
  • Basic network (wired and WIFI) maintenance including hardware
  • Demonstrates knowledge of and supports each entitys mission and vision, policies and procedures, operation instructions, confidentiality guidelines and code of ethical behavior.
  • Performs other job-related duties as requested.
  • ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly. In addition to the cybersecurity requirements of all positions at Acumen, IT Help Desk will support the secure installation / configuration, and remediation of computer hardware, software, systems, networks, printers, scanners and cloud properties.

MINIMUM QUALIFICATIONS 1-3 years of desktop support experience Microsoft 365 (Office 365, Azure Active Directory, Endpoint Management) Experience working with information systems, telecommunications, software applications and testing, hardware repair Experience working with users defining problems and solutions PREFFERED CERTIFICATIONS CompTIA A+ CompTIA Security Acumen, LLC is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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