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Cx Operations Jobs (NOW HIRING)

Harvey

CX Operations Engineer

San Francisco, CA · On-site

$124K - $185K/yr

We're looking for a CX Operations Engineer who has built this before and can hit the ground running. Reporting to the CX Operations Manager, you'll own the automation infrastructure, AI-assisted ...

Payabli

As the CX Operations Manager at Payabli, you are the systems, data, and infrastructure engine behind our Client Experience organization. You'll build the reporting systems, data pipelines, QA ...

Certifid, Inc

CX Operations Manager

Austin, TX · On-site

$90 - $130/hr

... CX org measurably better every quarter. What You Will Do Onboarding Operations * Own the end-to-end onboarding operating model -- timelines, handoffs from Sales, milestones, and time-to-value targets ...

CertifID LLC

CX Operations Manager

Austin, TX · On-site

... CX org measurably better every quarter. What You Will Do Onboarding Operations * Own the end-to-end onboarding operating model - timelines, handoffs from Sales, milestones, and time-to-value targets ...

Avis Budget Group

Manager, CX Ops Enablement

Flushing, NY · On-site

$80K - $120K/yr

The Manager, CX Operations acts as the regional customer experience leader responsible for improving CX performance across an assigned region. This role partners with Regional VPs, City Managers ...

Avis Budget Group

$80K - $120K/yr

The Manager, CX Operations acts as the regional customer experience leader responsible for improving CX performance across an assigned region. This role partners with Regional VPs, City Managers ...

Avis Budget Group

Manager, CX Ops Enablement

Flushing, NY · On-site

$80K - $120K/yr

The Manager, CX Operations acts as the regional customer experience leader responsible for improving CX performance across an assigned region. This role partners with Regional VPs, City Managers ...

Avis Budget Group

Manager, CX Ops Enablement

Phoenix, AZ · On-site

$80K - $120K/yr

The Manager, CX Operations acts as the regional customer experience leader responsible for improving CX performance across an assigned region. This role partners with Regional VPs, City Managers ...

AI Chopping Block

$63 - $75/hr

Who you are Metropolis is seeking a CX Operations Enablement Specialist to serve as the operational translator and steward of our Customer Experience knowledge ecosystem. In this role, you will tear ...

Archive Resale

CX Operations & AI Enablement Specialist

$75K - $100K/yr

Archive is hiring a CX Operations & AI Enablement Specialist to own the systems, automation, and AI layer that powers our Customer Operations org, spanning customer support, trust & safety, partner ...

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Cx Operations information

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How much do cx operations jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for cx operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What is the difference between Cx Operations vs Customer Support Specialist?

AspectCx OperationsCustomer Support Specialist
Required credentialsCustomer service experience, familiarity with CRM toolsCustomer service experience, basic technical knowledge
Work environmentCross-functional teams, process improvement focusDirect customer interaction, troubleshooting
Employer and industry usageTech, SaaS, e-commerceRetail, telecom, tech
Common search and comparison intentOptimizing customer experience processesHandling customer inquiries and issues

While both roles focus on customer satisfaction, Cx Operations involves managing and improving overall customer experience processes, often working behind the scenes. Customer Support Specialists handle direct customer interactions, troubleshooting, and resolving issues. Cx Operations professionals typically work cross-functionally to enhance service delivery, whereas Customer Support Specialists focus on individual customer cases.

Do customer experience operations jobs require a degree?

Customer experience operations jobs typically do not require a specific degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools can be more important than formal education. Certifications in customer service or related areas can also enhance job prospects.

What are customer experience operations?

Customer experience operations (CX operations) involve managing and optimizing the processes, tools, and teams that deliver a positive customer experience. This role includes overseeing customer support, implementing service strategies, and using data analytics to improve customer satisfaction and loyalty.

What is a Cx Operations specialist?

A Cx Operations specialist focuses on managing and improving customer experience processes within an organization. They analyze customer feedback, optimize workflows, and utilize tools like CRM systems to enhance service quality and efficiency. Strong communication skills and knowledge of customer service metrics are essential for this role.
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Cx Operations jobs near you
Infographic showing various Cx Operations job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.

CX Operations Engineer

Harvey

San Francisco, CA • On-site

$124K - $185K/yr

Full-time

Re-posted 20 days ago

Job description

Why Harvey
At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today - and we're just getting started.
Role Overview
Harvey's support org is growing fast, and keeping our specialists equipped to handle an increasingly complex product requires more than good processes, it requires smart tooling. We're looking for a CX Operations Engineer who has built this before and can hit the ground running.
Reporting to the CX Operations Manager, you'll own the automation infrastructure, AI-assisted workflows, and reporting systems that make our specialists faster and more effective. Working alongside the Support Systems Administrator (platform infrastructure and config) and the CX Operations Lead (Zendesk-native features including Copilot and Chatbot), your lane is everything built on top of or extending beyond that foundation, custom integrations, cross-stack automation, and the technical layer that connects it all.
This role is for someone who deeply understands CX operations, has a track record of building AI and automation tooling in production environments, and is energized by making support and human agents better.
What You'll Do
  • Design, build, and maintain AI-assisted tools that improve how support specialists triage, research, and resolve tickets; including agent-facing copilots, knowledge surfacing tools, and response assist features
  • Own the automation layer across the support stack, building custom integrations, cross-tool workflows, and solutions that extend beyond what Zendesk natively offers
  • Partner with Data team to build and maintain reporting infrastructure that gives the support org real-time and historical visibility into volume, quality, efficiency, and trends
  • Identify manual or repetitive agent workflows and architect automated or AI-assisted alternatives that reduce friction without sacrificing quality
  • Partner with the Support Enablement Lead to integrate tooling improvements into how agents are trained and how knowledge is surfaced in the moment of need
  • Collaborate with the Support Systems Administrator to ensure automation and AI initiatives are implemented and maintained cleanly within the core support stack
  • Partner closely with the Support Systems Administrator and CX Operations Lead - they own the Zendesk platform and its native features; you own what's built beyond it
  • Evaluate new tools, run structured pilots, and bring recommendations to leadership with clear rationale and data
  • Document systems, integration logic, and automation workflows to ensure maintainability as the org scales

What You Have
  • 5-7+ years of experience in CX operations or CX tooling in an AI-forward environment
  • Demonstrated track record of shipping AI-assisted workflows and automation in live support environments
  • Deep hands-on experience with AI tooling in the support/CX space: LLM-powered copilots, RAG systems, agent assist platforms, and how to deploy them responsibly at scale
  • Expert-level familiarity with support platforms (Zendesk strongly preferred), including working with APIs and integration layers beyond out-of-the-box configuration
  • Built and owned reporting systems end-to-end
  • Strong operational intuition: you've worked in or alongside support teams and understand what agent friction actually looks like
  • Clear communicator who can translate technical decisions for non-technical stakeholders and leadership
Compensation
$124,000 - $185,000 USD
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

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