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Cx Operations Manager Jobs (NOW HIRING)

Payabli

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the CX Operations Manager at Payabli, you are the systems, data, and infrastructure engine behind our Client Experience organization. You'll build the reporting systems, data pipelines, QA ...

Payabli

CX Operations Manager

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the CX Operations Manager at Payabli, you are the systems, data, and infrastructure engine behind our Client Experience organization. You\'ll build the reporting systems, data pipelines, QA ...

Port

CX Operations & Programs Manager

Boston, MA · On-site +1

Role Overview We are seeking a strategic, technical, and data-driven C S Operations & Programs Manager t o join our Customer Experience team, reporting directly to the Head of CX Programs. In this ...

Port

CX Operations & Programs Manager

Austin, TX · On-site +1

Role Overview We are seeking a strategic, technical, and data-driven C S Operations & Programs Manager t o join our Customer Experience team, reporting directly to the Head of CX Programs. In this ...

RxVantage

Client Experience Operations Manager

Providence, RI · On-site

$5.0K/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The CX Operations Manager will partner closely with Service, Account Management, and key client stakeholders to build scalable workflows that empower teams to resolve issues faster, communicate more ...

RxVantage, Inc

Client Experience Operations Manager

Chicago, IL · On-site +1

$5.0K/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The CX Operations Manager will partner closely with Service, Account Management, and key client stakeholders to build scalable workflows that empower teams to resolve issues faster, communicate more ...

Minnesota Jobs

Contact Center CX Operations Consultant

$116K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Contact Center CX / Operations Consultant We have an immediate need for a highly skilled CX ... Facilitate communication between business users, technical teams, and project management.

Kikoff

CX Strategy Manager

San Francisco, CA

About this role As the CX Strategy Manager, you will own how customer experience scales across ... Proven experience owning tooling, systems, or automation in a CX or operations environment * Strong ...

Archive Resale

CX Operations & AI Enablement Specialist

$75K - $100K/yr

  • Medical

  • Retirement

Archive is hiring a CX Operations & AI Enablement Specialist to own the systems, automation, and AI ... Manage account creation, deletion, and permissions Integrations & measurement * Build and maintain ...

New

Dandy

Senior Manager, CX Systems & IT

$147K - $179K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Additionally, you will serve as the strategic partner for CX Operations and lead Practice IT suppor ... Partner on CX Strategy & Knowledge Management : Partner closely with CX leaders to align system ...

Kikoff

CX Strategy Manager

San Francisco, CA · On-site

$175K - $200K/yr

About this role As the CX Strategy Manager, you will own how customer experience scales across ... Proven experience owning tooling, systems, or automation in a CX or operations environment * Strong ...

Genius AI

Strategy & Operations Manager, CX

New York, NY · On-site

$160K - $190K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

About the Role As Strategy & Operations Manager on the Customer Experience team, you'll start by ... You will report to the Director, CX Ops & Fraud. You must be commutable to our NYC or SF ...

Genius AI

Strategy & Operations Manager, CX

New York, NY · On-site

$160K - $190K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

About the Role As Strategy & Operations Manager on the Customer Experience team, you'll start by ... You will report to the Director, CX Ops & Fraud. You must be commutable to our NYC or SF ...

O Positiv

Customer Experience Associate Manager

Santa Monica, CA · On-site

$110K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a hands-on, strategic role: you'll run our day-to-day CX operations, manage our external partner relationships, and optimize our existing approach to deliver fast, high-quality, on-brand ...

NAYA

Manager, Guest Experience & CX Operations

Manhattan, NY

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Customer Experience Manager is responsible for leading NAYA's day-to-day guest support operations across all channels, including digital, in-store, and post-visit feedback. This role goes beyond ...

GitLab

Senior Manager, CX Services Operations

  • Medical

  • PTO

An overview of this role As a Senior Manager, CX Services Operations at GitLab, you will lead the operational teams that power our post-sales services motion. This is a people leadership role ...

Betterment

Sr. CX Programs & Automation Manager

New York, NY · On-site +1

$130K - $160K/yr

  • Retirement

As our Sr. CX Programs & Automation Manager, you'll own the full lifecycle of net-new AI initiatives across our customer support and operations ecosystem: from identifying the opportunity, building ...

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Cx Operations Manager information

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How much do cx operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for cx operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What cities are hiring for Cx Operations Manager jobs?

Cities with the most Cx Operations Manager job openings:

What states have the most Cx Operations Manager jobs?

States with the most job openings for Cx Operations Manager jobs include:

Cx Operations Manager jobs near you
Infographic showing various Cx Operations Manager job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

CX Operations Manager

Payabli

On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. Through a single, developer-friendly API with low-code embedded payment components, Payabli enables platforms to seamlessly embed, monetize, and operationalize payments-making payments a core part of their platform and business model.
By unifying payment acceptance, payment issuance, and advanced payment operations tooling, Payabli empowers software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience. Built to scale with PCI DSS 4.0 and SOC 2-compliant security, Payabli's infrastructure delivers enterprise-grade reliability and trust while leveraging AI-driven intelligence to enhance visibility, streamline operations, and drive revenue growth.
Backed by leading fintech investors including QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is setting the standard for embedded payments infrastructure powering the next generation of vertical SaaS.
As the CX Operations Manager at Payabli, you are the systems, data, and infrastructure engine behind our Client Experience organization. You'll build the reporting systems, data pipelines, QA infrastructure, and operational tooling that give leadership visibility into performance and give CX teams the tools and processes to work efficiently.
This role focuses on building and maintaining the operational infrastructure that the CX organization depends on - dashboards, health scoring, QA tooling, automation, and the CX tech stack. You'll surface insights and trends that inform decisions across Partner Success, Client Support, and Technical Support, and ensure CX leadership has the data needed for executive alignment and strategic planning.
What You'll Do
CX Tech Stack & Automation
  • Serve as the system administrator and super user of all CX systems and platforms - designing and configuring features that align with department KPIs and improve team productivity, accuracy, and efficiency
  • Manage the CX tech stack - Lead SaaS evaluations, vendor selection, implement, and maintain the tools that CX teams depend on (CRM, ticketing, knowledge platforms, analytics, QA).
  • Measure AI tool performance across CX - track impact, identify new use cases, and surface opportunities to expand AI-powered capabilities
  • Stay informed of technological developments, best-in-class tooling, and new feature launches to inform CX system strategy
  • Coordinate with Engineering, Product, and company Operations on cross-functional initiatives that impact CX tooling and workflows

CX Workflows & Process Optimization
  • Document and maintain CX workflows and business processes and/or business process documentation across Partner Success, Client Support, and Technical Support, ensuring process documentation stays current as the organization scales
  • Surface automation opportunities and process inefficiencies through data analysis, and implement approved solutions in coordination with CX leadership
  • Evaluate CX processes based on operational data - identifying bottlenecks, manual work, and throughput constraints - and present recommendations to CX leadership for approval to build and implement solutions.
Analytics, Reporting & Executive Visibility
  • Build and maintain automated dashboards and reporting for CX leadership - team performance, partner health, ticket trends, SLA compliance, and operational KPIs
  • Build and maintain the data architecture and pipelines that connect CX activity to business outcomes, ensuring data is accessible and structured for analysis
  • Generate data-driven insights for QBRs, executive reviews, and board-level reporting
  • Analyze ticket trends, escalation patterns, and resolution data to surface product issues, process breakdowns, and resource gaps
  • Deliver regular performance reporting that supports executive alignment and strategic planning
Partner Health & Predictive Analytics
  • Enhance and manage the partner health scoring methodology - ensuring scores are accurate, actionable, and consistently maintained across the partner portfolio
  • Help build predictive churn and expansion models that enable proactive intervention by Partner Success Managers
  • Monitor partner health indicators across the portfolio and flag at-risk accounts to CX leadership before issues escalate
  • Build and maintain the data infrastructure required to analyze processing volumes, merchant concentration, approval rates, and revenue trends - ensuring the right data is accessible and structured to surface growth and retention opportunities
Strategic Initiatives
  • Maintain the operational cadence of CX - recurring reports, metric reviews, process documentation, and operational housekeeping
  • Execute on strategic initiatives directed by CX leadership - from new tool rollouts to process redesigns to cross-functional projects
  • Coordinate cross-functional initiatives with Operations, Product, and Engineering that require CX operational input or alignment
Partner Health & Predictive Analytics
  • Enhance and manage the partner health scoring methodology - ensuring scores are accurate, actionable, and consistently maintained across the partner portfolio
  • Help build predictive churn and expansion models that enable proactive intervention by Partner Success Managers
  • Monitor partner health indicators across the portfolio and flag at-risk accounts to CX leadership before issues escalate
  • Build and maintain the data infrastructure required to analyze processing volumes, merchant concentration, approval rates, and revenue trends - ensuring the right data is accessible and structured to surface growth and retention opportunities

QA Infrastructure & Reporting
  • Build and configure QA scoring rubrics within support tooling, collaborating with CX Training & Knowledge Specialist.
  • Generate and maintain QA reports that CX team leads use to coach their teams
  • Track QA trends over time and surface patterns that inform training priorities and process improvements in collaboration with CX Training & Knowledge Specialist.

What You Bring
Required Experience & Skills
  • 5-8+ years of experience in CX operations, revenue operations, business operations, or analytics roles, preferably in payments, fintech, or B2B SaaS
  • Proven track record of building dashboards, reports, and operational infrastructure that drive decision-making
  • Strong analytical skills - comfortable with data architecture, trend analysis, and translating data into actionable insights
  • Experience implementing and migrating CX tools and platforms (Preferably Intercom)
  • Experience as a system administrator or super user of CX or support platforms (CRM, ticketing systems, analytics platforms) (Preferably Intercom)
  • Proficiency with data and reporting tools - Excel/Sheets at an advanced level, plus experience with BI tools (Looker, Tableau, Metabase, or similar)
  • Experience designing and optimizing workflows and processes in a fast-paced, scaling environment
  • Strong communication skills - ability to present data clearly to leadership and translate operational needs across technical and non-technical teams
  • Self-starter mentality with the ability to work independently, manage competing priorities, and build systems from the ground up

Nice to Have
  • Experience with partner or customer health scoring models and predictive analytics
  • Background in payments, merchant services, or financial technology operations
  • Familiarity with AI-powered support tools and automation strategy
  • Proficiency with SQL, Python, or other data analysis tools
  • Experience building or configuring QA scoring infrastructure within support platforms

Who You Are
  • Data-Obsessed: You believe every operational decision should be grounded in data, and you're the person who builds the systems to make that possible
  • A Systems Thinker: You see the connections between tools, processes, and outcomes - and you optimize the whole system, not just individual pieces
  • Proactive: You don't wait for leadership to ask for a report - you surface the insight before they know they need it
  • Detail-Oriented: You understand that "little things count" - a misconfigured workflow or inaccurate dashboard erodes trust across the org
  • Collaborative: You work seamlessly with CX team leads and cross-functional partners to ensure operations serve the people doing the work
  • Efficiency-Driven: You're constantly looking for ways to automate, streamline, and eliminate manual work so the team can focus on what matters

Success Metrics
  • Dashboard & Reporting Coverage: Automated dashboards in place for all core CX KPIs - team performance, SLA compliance, partner health, and ticket trends - with leadership using them as the primary source of truth
  • Partner Health Accuracy: Health scores are consistently maintained, predictive of actual outcomes, and actively used by PSMs for proactive account management
  • QA Infrastructure: QA scoring rubrics are configured, maintained, and generating reports that CX team leads actively use for coaching
  • Process Efficiency: Process recommendations adopted by CX leadership result in measurable reduction in manual work, faster resolution workflows, and improved team throughput
  • Tool Adoption: CX tech stack is well-maintained and delivering measurable value; AI tools showing quantifiable impact on team efficiency
Role Evolution
The responsibilities of this role will evolve with the business. As Payabli scales, the operational complexity and strategic importance of this function will grow over time.
We think you'll love being part of our team because we're a values driven company that cares deeply about our team, partners, and customers. Our north star values are:
Team Love = Customer Love - You understand that when you build great products for your internal partners, they deliver exceptional experiences to merchants. You obsess over the platform partners and businesses that depend on every payout landing on time.
Run to the Fire - When ACH returns spike or a card program hits a snag, you're the first one in the war room. You don't shy away from hard problems-you chase them. You volunteer for the complex, messy challenges others avoid.
Little Things Count -You sweat the details because you know a single decimal error in a payout can damage abusiness. You double-check edge cases, validate every assumption, and understand that excellence lives in the details.
Truth Seekers - You give direct feedback, receive it with grace, and never let ego get in the way of finding the right answer. You document what you don't know, admit mistakes quickly, and hold yourself accountable in the open.
Relentlessly Curious - You're constantly asking "what if?" and "why not?" You study how competitors solve problems, explore adjacent industries for inspiration, and never stop learning about the payments ecosystem.
We build technology that gets noticed and a workplace where people want to grow their careers.. Our work has been recognized by some of the industry's most respected organizations, including the 2026 Forbes Fintech 50 list, which highlights the most innovative private companies in financial technology, Inc.'s 2026 Best Workplaces, and Built In's 2026 Best Places to Work in Miami.
What we can offer you:
  • Competitive salary
  • Stock options with the potential to unlock more equity as we grow
  • Flexible PTO and paid parental leave
  • Medical, dental, & vision insurance
  • 401K, HSA, pre-tax savings programs

We're eager to hear from you if you're interested in getting in at ground level in a fast-growing, exciting Fintech company!
Payabli is an equal opportunity employer and values a diverse, inclusive workplace.
Principals only. No external agency submissions. Candidates must apply directly; We will not accept submissions from third-party recruiters or staffing agencies.

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