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Cx Operations Manager Jobs in California (NOW HIRING)

Kikoff

CX Strategy Manager

San Francisco, CA

CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer ... Proven experience owning tooling, systems, or automation in a CX or operations environment * Strong ...

Kikoff

CX Strategy Manager

San Francisco, CA · On-site

$175K - $200K/yr

CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer ... Proven experience owning tooling, systems, or automation in a CX or operations environment * Strong ...

Ramp

Product Manager | Agentic CX

San Francisco, CA · On-site

Ramp is building the smart infrastructure for finance teams, and they are seeking an AI Operations ... Ensure Ramp's CX team is adopting AI-powered workflows at the fastest rate in the industry and that ...

EarnIn

Product Operations Specialist

Mountain View, CA · Hybrid

$106K - $130K/yr

... M tools. * Build and maintain operational infrastructure. Develop and continuously improve operational playbooks, standard operating procedures, and execution calendars. Educate CX agents on new ...

Freshworks

Director, Marketing Operations

San Mateo, CA · On-site

... CX) operations. Fresh vision. Real impact. Come build it with us. We are seeking a strategic and ... Identify opportunities to automate repetitive tasks such as CRM/MAP updates, lead processing, data ...

Brex

Manager, CX AI Strategy

San Francisco, CA · Hybrid

Requirements * 4+ years in CX strategy, AI operations, product operations, or a related function at ... managing or developing a team of 4+ ICs, with a track record of setting direction, developing ...

Workiz

Revenue Operations Specialist

San Diego, CA · On-site

Support CX operations, including onboarding workflows, customer health tracking, renewal processes ... Able to move quickly, manage competing priorities, and adapt as the business evolves. * Strong ...

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All JobsCx Operations JobsCx Operations Manager JobsCx Operations Manager Jobs in California

Cx Operations Manager information

See California salary details

$30.6K

$62.6K

$116.9K

How much do cx operations manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for cx operations manager in California is $62,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $76,500.00 per year, depending on experience, location, and employer.
What cities in California are hiring for Cx Operations Manager jobs? Cities in California with the most Cx Operations Manager job openings:
Cx Operations Manager jobs near you
CX Strategy Manager

CX Strategy Manager

Kikoff

San Francisco, CA

Other

Posted 27 days ago

Job description

CX Strategy ManagerAbout this role

As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the systems, metrics, and strategy that shape how customers interact with Kikoff-and how efficiently we support them.

This role directly influences company-level decisions around how customers access support, where to invest in experience improvements, and how to balance customer satisfaction, cost, and risk.

Role & responsibilitiesAI Automation & CX Systems
  • Own chatbot and AI automation strategy (coverage, containment, escalation quality)
  • Expand automation beyond chatbots, including agent-assist / copilot systems and automated servicing workflows
  • Own the CX tooling ecosystem (Zendesk, workflows, CSAT systems, integrations) and evolve systems architecture as the company scales
  • Lead development of internal tools that significantly improve team efficiency and quality
CX Strategy, Measurement & Decision-Making
  • Define and own core CX metrics: contact rate (all channels), deflection, cost per contact, CSAT, and complaint volume
  • Build dashboards and establish consistent measurement frameworks across CX
  • Own and drive decisions on key CX levers using ROI frameworks
  • Analyze which customer issues and journeys most impact business outcomes (e.g., churn, complaints)
CX Gap Identification & Execution
  • Own cross-functional CX issues:
    • Complex trade-offs in onboarding, payments, and other core areas
    • Dead-end experiences where users fail silently
    • Root causes of complaints and regulatory risk
  • Drive cross-functional initiatives to resolve these issues and improve end-to-end customer experience
Team & Cross-functional Leadership
  • Hire, manage, and develop CX Strategy Associates
  • Partner x-functionally to improve efficiency and influence roadmap decisions
  • Serve as a leadership voice on CX systems and performance, guiding company-level decisions with data and insights
Expertise & experience required
  • 6-10 years experience in CX, Operations, Product Ops, Consulting, or similar roles
  • 2+ years of experience in a direct people management role, with a proven track record of leading teams of 2 or more individuals
  • Proven experience owning tooling, systems, or automation in a CX or operations environment
  • Strong analytical foundation and experience using metrics to drive decisions
  • Experience owning or influencing cost, efficiency, or volume-related metrics
  • Experience leading complex, cross-functional initiatives

Nice to have:

  • Experience with AI/chatbot platforms and automation systems
  • Deep familiarity with CX tooling (Zendesk or similar)
  • Experience in high-growth consumer companies
  • Experience improving efficiency metrics (deflection, cost per contact, etc.)

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