About this role As the CX Strategy Manager, you will own how customer experience scales across ... Proven experience owning tooling, systems, or automation in a CX or operations environment * Strong ...
About this role As the CX Strategy Manager, you will own how customer experience scales across ... Proven experience owning tooling, systems, or automation in a CX or operations environment * Strong ...
CX Strategy Manager
San Francisco, CA · On-site
$175K - $200K/yr
About this role As the CX Strategy Manager, you will own how customer experience scales across ... Proven experience owning tooling, systems, or automation in a CX or operations environment * Strong ...
CX Strategy Manager
San Francisco, CA · On-site
$175K - $200K/yr
About this role As the CX Strategy Manager, you will own how customer experience scales across ... Proven experience owning tooling, systems, or automation in a CX or operations environment * Strong ...
Customer Experience Associate Manager
Santa Monica, CA · On-site
$110K - $130K/yr
This is a hands-on, strategic role: you'll run our day-to-day CX operations, manage our external partner relationships, and optimize our existing approach to deliver fast, high-quality, on-brand ...
Customer Experience Associate Manager
Santa Monica, CA · On-site
$110K - $130K/yr
This is a hands-on, strategic role: you'll run our day-to-day CX operations, manage our external partner relationships, and optimize our existing approach to deliver fast, high-quality, on-brand ...
... CX) operations. This role is responsible for coordinating passenger processing, flight readiness ... operations by managing passenger seating, processing upgrades, coordinating special service ...
... CX) operations. This role is responsible for coordinating passenger processing, flight readiness ... operations by managing passenger seating, processing upgrades, coordinating special service ...
... managers (TPM) team, and define the strategic roadmap for our CX technology stack. This is a ... Collaborate closely with the CX Operations and Enablement/Productivity teams to drive ...
... managers (TPM) team, and define the strategic roadmap for our CX technology stack. This is a ... Collaborate closely with the CX Operations and Enablement/Productivity teams to drive ...
... managers (TPM) team, and define the strategic roadmap for our CX technology stack. This is a ... Collaborate closely with the CX Operations and Enablement/Productivity teams to drive ...
... managers (TPM) team, and define the strategic roadmap for our CX technology stack. This is a ... Collaborate closely with the CX Operations and Enablement/Productivity teams to drive ...
Customer Experience Associate Manager
Santa Monica, CA · On-site
$1.8K/mo
CX Operations Ownership: Own day-to-day management of our CX function, including our primary external partner and their dedicated team of agents * KPI Command: Monitor performance against key CX ...
Customer Experience Associate Manager
Santa Monica, CA · On-site
$1.8K/mo
CX Operations Ownership: Own day-to-day management of our CX function, including our primary external partner and their dedicated team of agents * KPI Command: Monitor performance against key CX ...
Customer Experience Associate Manager
Santa Monica, CA · On-site
$110K - $130K/yr
CX Operations Ownership: Own day-to-day management of our CX function, including our primary external partner and their dedicated team of agents * KPI Command: Monitor performance against key CX ...
Customer Experience Associate Manager
Santa Monica, CA · On-site
$110K - $130K/yr
CX Operations Ownership: Own day-to-day management of our CX function, including our primary external partner and their dedicated team of agents * KPI Command: Monitor performance against key CX ...
Senior Manager / Director, Carrier Operations
San Francisco, CA · On-site
$234K - $325K/yr
Own carrier-side seller and CX operations. Oversee high-value stuck-shipment resolution, BYOL support, seller collections, hazmat violation management, and carrier violation remediation in ...
Senior Manager / Director, Carrier Operations
San Francisco, CA · On-site
$234K - $325K/yr
Own carrier-side seller and CX operations. Oversee high-value stuck-shipment resolution, BYOL support, seller collections, hazmat violation management, and carrier violation remediation in ...
Senior Manager / Director, Carrier Operations
San Francisco, CA · On-site
$180 - $240/hr
Own carrier‑side seller and CX operations. Oversee high‑value stuck‑shipment resolution, BYOL support, seller collections, hazmat violation management, and carrier violation remediation in ...
Senior Manager / Director, Carrier Operations
San Francisco, CA · On-site
$180 - $240/hr
Own carrier‑side seller and CX operations. Oversee high‑value stuck‑shipment resolution, BYOL support, seller collections, hazmat violation management, and carrier violation remediation in ...
Senior Manager / Director, Carrier Operations
Los Angeles, CA · On-site
$180 - $240/hr
Own carrier‑side seller and CX operations. Oversee high‑value stuck‑shipment resolution, BYOL support, seller collections, hazmat violation management, and carrier violation remediation in ...
Senior Manager / Director, Carrier Operations
Los Angeles, CA · On-site
$180 - $240/hr
Own carrier‑side seller and CX operations. Oversee high‑value stuck‑shipment resolution, BYOL support, seller collections, hazmat violation management, and carrier violation remediation in ...
... CX) operations. This role is responsible for coordinating passenger processing, flight readiness ... operations by managing passenger seating, processing upgrades, coordinating special service ...
... CX) operations. This role is responsible for coordinating passenger processing, flight readiness ... operations by managing passenger seating, processing upgrades, coordinating special service ...
CX Manager, Customer Trust & Risk Operations
Los Angeles, CA · On-site
$110K - $125K/yr
CX Manager, Customer Trust & Risk Operations Department: Customer Experience Employment Type: Full Time Location: Los Angeles HQ Reporting To: Troy Scott Compensation: $110,000 - $125,000 / year ...
CX Manager, Customer Trust & Risk Operations
Los Angeles, CA · On-site
$110K - $125K/yr
CX Manager, Customer Trust & Risk Operations Department: Customer Experience Employment Type: Full Time Location: Los Angeles HQ Reporting To: Troy Scott Compensation: $110,000 - $125,000 / year ...
Director, Continuous Improvement
Orange, CA · On-site
$130 - $195/hr
... Experience (CX) Operations organization within Alignment Health Plan.This role champions caring ... The Director will oversee a team 2 direct-report Managers and operate within a highly matrixed ...
Director, Continuous Improvement
Orange, CA · On-site
$130 - $195/hr
... Experience (CX) Operations organization within Alignment Health Plan.This role champions caring ... The Director will oversee a team 2 direct-report Managers and operate within a highly matrixed ...
Manager of Operational Excellence
La Puente, CA · On-site
$120K - $145K/yr
Mentor CX department leaders in Continuous Improvement and Lean methodologies, fostering a culture ... Operations Excellence, Six Sigma, Lean background with experience in completing projects using ...
Manager of Operational Excellence
La Puente, CA · On-site
$120K - $145K/yr
Mentor CX department leaders in Continuous Improvement and Lean methodologies, fostering a culture ... Operations Excellence, Six Sigma, Lean background with experience in completing projects using ...
Manager of Operational Excellence
City Of Industry, CA · On-site
$120K - $145K/yr
Mentor CX department leaders in Continuous Improvement and Lean methodologies, fostering a culture ... Operations Excellence, Six Sigma, Lean background with experience in completing projects using ...
Manager of Operational Excellence
City Of Industry, CA · On-site
$120K - $145K/yr
Mentor CX department leaders in Continuous Improvement and Lean methodologies, fostering a culture ... Operations Excellence, Six Sigma, Lean background with experience in completing projects using ...
Requirements * 4+ years in CX strategy, AI operations, product operations, or a related function at ... managing or developing a team of 4+ ICs, with a track record of setting direction, developing ...
Requirements * 4+ years in CX strategy, AI operations, product operations, or a related function at ... managing or developing a team of 4+ ICs, with a track record of setting direction, developing ...
... CX, operations, consulting, product / program management, or similar) * Experience building or scaling processes in environments where customers depend on precision, clarity, and clear outcomes
... CX, operations, consulting, product / program management, or similar) * Experience building or scaling processes in environments where customers depend on precision, clarity, and clear outcomes
Product Manager, Payments
San Francisco, CA · On-site
$240K - $344K/yr
Role We're looking for an experienced Product Manager, Payments to lead the strategy and execution ... You will partner closely with Engineering, Design, Finance, Trust & Safety, Legal, CX, Operations ...
Product Manager, Payments
San Francisco, CA · On-site
$240K - $344K/yr
Role We're looking for an experienced Product Manager, Payments to lead the strategy and execution ... You will partner closely with Engineering, Design, Finance, Trust & Safety, Legal, CX, Operations ...
Director, Procurement Operations
San Mateo, CA · On-site
$235K - $290K/yr
... CX) operations. Fresh vision. Real impact. Come build it with us. Freshworks is looking for a ... The Vendor Management function supports supplier onboarding, contract routing and triaging of ...
Director, Procurement Operations
San Mateo, CA · On-site
$235K - $290K/yr
... CX) operations. Fresh vision. Real impact. Come build it with us. Freshworks is looking for a ... The Vendor Management function supports supplier onboarding, contract routing and triaging of ...
Cx Operations Manager information
See California salary details
$30.6K - $38.4K
20% of jobs
$40.4K is the 25th percentile. Wages below this are outliers.
$38.4K - $46.3K
20% of jobs
The median wage is $52K / yr.
$46.3K - $54.1K
14% of jobs
$54.1K - $62K
9% of jobs
$62K - $69.8K
11% of jobs
$71.5K is the 75th percentile. Wages above this are outliers.
$69.8K - $77.7K
6% of jobs
$77.7K - $85.5K
6% of jobs
$85.5K - $93.4K
4% of jobs
$93.4K - $101.2K
3% of jobs
$101.2K - $109.1K
2% of jobs
$109.1K - $116.9K
4% of jobs
$30.6K
$62.6K
$116.9K
How much do cx operations manager jobs pay per year?
As of Aug 16, 2026, the average yearly pay for cx operations manager in California is $62,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $76,500.00 per year, depending on experience, location, and employer.
What cities in California are hiring for Cx Operations Manager jobs?
Cities in California with the most Cx Operations Manager job openings:
Job description
About this role
As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the systems, metrics, and strategy that shape how customers interact with Kikoff-and how efficiently we support them.
This role directly influences company-level decisions around how customers access support, where to invest in experience improvements, and how to balance customer satisfaction, cost, and risk.
Role & responsibilitiesAI Automation & CX Systems- Own chatbot and AI automation strategy (coverage, containment, escalation quality)
- Expand automation beyond chatbots, including agent-assist / copilot systems and automated servicing workflows
- Own the CX tooling ecosystem (Zendesk, workflows, CSAT systems, integrations) and evolve systems architecture as the company scales
- Lead development of internal tools that significantly improve team efficiency and quality
- Define and own core CX metrics: contact rate (all channels), deflection, cost per contact, CSAT, and complaint volume
- Build dashboards and establish consistent measurement frameworks across CX
- Own and drive decisions on key CX levers using ROI frameworks
- Analyze which customer issues and journeys most impact business outcomes (e.g., churn, complaints)
- Own cross-functional CX issues:
- Complex trade-offs in onboarding, payments, and other core areas
- Dead-end experiences where users fail silently
- Root causes of complaints and regulatory risk
- Drive cross-functional initiatives to resolve these issues and improve end-to-end customer experience
- Hire, manage, and develop CX Strategy Associates
- Partner x-functionally to improve efficiency and influence roadmap decisions
- Serve as a leadership voice on CX systems and performance, guiding company-level decisions with data and insights
- 6-10 years experience in CX, Operations, Product Ops, Consulting, or similar roles
- 2+ years of experience in a direct people management role, with a proven track record of leading teams of 2 or more individuals
- Proven experience owning tooling, systems, or automation in a CX or operations environment
- Strong analytical foundation and experience using metrics to drive decisions
- Experience owning or influencing cost, efficiency, or volume-related metrics
- Experience leading complex, cross-functional initiatives
Nice to have:
- Experience with AI/chatbot platforms and automation systems
- Deep familiarity with CX tooling (Zendesk or similar)
- Experience in high-growth consumer companies
- Experience improving efficiency metrics (deflection, cost per contact, etc.)
About Kikoff
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
San Francisco, CA, US
Year founded
2019