Cx Operations Manager Jobs in California (NOW HIRING)

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Freshworks is looking for a Director of Procurement Operations to join in helping transform the Procurement team. This person will be responsible for leading and developing a scalable operational team that includes the following functions: Purchasing (Buyers), Vendor Management, and Procurement Systems. The Purchasing function manages the buying process from purchase requisition to purchase order. The Vendor Management function supports supplier onboarding, contract routing and triaging of purchase requests. The Procurement Systems function manages the tools for the team, including implementation, training, allocation and improvements. As a working manager, the Procurement Operations leader should have a strong understanding of these functions and be able to collaborate well with cross functional teams at Freshworks. 

Responsibilities:

• Manage all operational functions for the Procurement team at Freshworks.
• Lead all activities related to Procurement tool implementation, maintenance, and improvements.
• Manage the P2P process including vendor management, buying and delivery of goods.
• Stay up to date with the current Procurement tools and P2P processes.
• Knowledge and understanding of Freshworks procedures to continue developing scalable and mature purchasing process and principles.
• Design processes to support future buying needs. Identify opportunities to centralize and standardize processes.
• Define requirements for systems to support the procurement process and operations. Collaborate with IT teams to manage, test and launch solutions.
• Identify measurable procurement metrics and solutions.

• 10+ year’s experience in operations, procurement or supply chain management.
• 5+ years of people management experience.
• Experience in establishing work processes, quality, productivity standards and policies/procedures in procurement.
• Experience and understanding of the full P2P processes.
• Knowledge of procurement tools and processes.
• Ability to show strong communication and collaboration capabilities.

We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. 

If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. 

The annual base salary range for this position is $235,000 - $290,000 Base Salary. 

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.