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Cx Operations Jobs in Ohio (NOW HIRING)

Arvato System Malaysia

$102.64 - $148.27/hr

... den Betrieb sowie die Betreuung von IT-Systemen. Als Teil von Bertelsmann stehen wir auf dem ... Darum suchen wir dich als Lead Consultant SAP CX / CRM (m/w/d) . Werde Teil unserer modernen ...

Carrier

$67.95 - $135.34/hr

## Operational Excellence Leader (m/w/d)Applyremote type: Onsitelocations: Viessmann Werke Allendorf ... Bewertung des aktuellen Standortstatus anhand der Cx Matrix und Identifikation von ...

Nice Ltd.

$110 - $160/hr

The ideal candidate brings a strong mix consulting and operations experience to be positioned strongly to lead customers through AI-led CX/CCaaS transformations. As a seasoned consultant in a ...

VML

Program Manager

Cincinnati, OH

Contribute to building an operational model for ongoing CX measurement and improvement. * Drive the design development of user-centered website layouts, digital assets and content. Ensure all final ...

VML

Program Manager

Cincinnati, OH · On-site

Contribute to building an operational model for ongoing CX measurement and improvement. * Drive the design development of user-centered website layouts, digital assets and content. Ensure all final ...

twentysix

Program Manager

Cincinnati, OH · On-site

$60 - $140/hr

Contribute to building an operational model for ongoing CX measurement and improvement. * Drive the design development of user‑centered website layouts, digital assets and content. Ensure all final ...

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All JobsCx Operations JobsCx Operations Jobs in Ohio

Cx Operations information

See Ohio salary details

$9

$22

$46

How much do cx operations jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for cx operations in Ohio is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $26.30 per hour, depending on experience, location, and employer.

What is the difference between Cx Operations vs Customer Support Specialist?

AspectCx OperationsCustomer Support Specialist
Required credentialsCustomer service experience, familiarity with CRM toolsCustomer service experience, basic technical knowledge
Work environmentCross-functional teams, process improvement focusDirect customer interaction, troubleshooting
Employer and industry usageTech, SaaS, e-commerceRetail, telecom, tech
Common search and comparison intentOptimizing customer experience processesHandling customer inquiries and issues

While both roles focus on customer satisfaction, Cx Operations involves managing and improving overall customer experience processes, often working behind the scenes. Customer Support Specialists handle direct customer interactions, troubleshooting, and resolving issues. Cx Operations professionals typically work cross-functionally to enhance service delivery, whereas Customer Support Specialists focus on individual customer cases.

Do customer experience operations jobs require a degree?

Customer experience operations jobs typically do not require a specific degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools can be more important than formal education. Certifications in customer service or related areas can also enhance job prospects.

What are customer experience operations?

Customer experience operations (CX operations) involve managing and optimizing the processes, tools, and teams that deliver a positive customer experience. This role includes overseeing customer support, implementing service strategies, and using data analytics to improve customer satisfaction and loyalty.

What is a Cx Operations specialist?

A Cx Operations specialist focuses on managing and improving customer experience processes within an organization. They analyze customer feedback, optimize workflows, and utilize tools like CRM systems to enhance service quality and efficiency. Strong communication skills and knowledge of customer service metrics are essential for this role.

What are the most commonly searched types of Cx Operations jobs in Ohio?

The most popular types of Cx Operations jobs in Ohio are:

What are popular job titles related to Cx Operations jobs in Ohio?

For Cx Operations jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Cx Operations jobs in Ohio look for?

The top searched job categories for Cx Operations jobs in Ohio are:

What cities in Ohio are hiring for Cx Operations jobs?

Cities in Ohio with the most Cx Operations job openings:

Cx Operations jobs near you
Infographic showing various Cx Operations job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,762 per year, or $23 per hour.

Business Systems Analyst with Genesys Cloud CX and Banking

Central Point Partners

Akron, OH • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Gather and document business requirements, user stories, process flows, and acceptance criteria based on interactions with business customers.

  • Manage the delivery of projects from initial request through implementation, ensuring alignment with scope, timelines, and quality expectations.

  • Support the design and enhancement of contact center systems, including call flows, bot flows, and related Genesys Cloud CX modules.

Job description

Bank

Columbus OH OR Akron OH preferred BUT for a great candidate will allow within footprint- must still work onsite 4 days a week

Locations within footprint:

  • Ohio - Akron, Cincinnati, Cincinnati, Cleveland, *Columbus (HQ)
  • North Carolina - Charlotte
  • Illinois - Chicago
  • Texas – Dallas, Houston, Fort Worth, Austin
  • Georgia – Atlanta
  • Tennessee - Nashville
  • Florida – Orlando, Tampa
  • Michigan - Detroit, Flint, Midland, Bloomfield Hills 
  • Minnesota - Minnetonka
  • Pennsylvania - Pittsburgh
  • Iowa - Waterloo

 

Needed ASAP

Contract through 12/2026 with possibility of going perm

 

We are seeking a highly skilled Business Systems Analyst to serve as a key liaison between business partners, technology teams, and stakeholders. This role is responsible for gathering and documenting business requirements, advising on best practices and standards, evaluating potential solutions and costs, and ensuring successful delivery of initiatives from inception through completion.

The ideal candidate brings deep knowledge of Genesys Cloud CX, experience within the banking industry, and strong Agile delivery capabilities.

Key Responsibilities

Business Analysis & Requirements Management

- Meet with business customers to understand objectives, challenges, and desired outcomes.

- Translate business needs into clear, comprehensive requirements, user stories, process flows, and acceptance criteria.

- Recommend best practices, standards, and solution approaches based on industry knowledge and system capabilities.

- Perform impact assessments and provide cost and effort estimations for proposed solutions.

Project Ownership & Delivery

- Manage work from initial request through full implementation, ensuring timelines, scope, and quality expectations are met.

- Maintain alignment between business priorities and technical execution throughout the project lifecycle.

- Keep managers, stakeholders, and cross-functional teams informed with clear, proactive communication.

- Coordinate with development, testing, architecture, and operational teams to drive successful outcomes.

Genesys Cloud CX Expertise

- Support business and technical teams in the design and enhancement of contact center call flows, bot flows, and associated customer-interaction systems.

- Collaborate with teams working on related Genesys modules—including Workforce Engagement Management (WEM), Speech & Text Analytics, Quality & Compliance, and other CX optimization tools.

- Ensure requirements for IVA/IVR flows, routing strategies, analytics, and reporting align with customer experience goals.

Agile Delivery & Work Management

- Work within Agile teams to write, refine, and manage features, epics, and user stories.

- Utilize tools such as Azure DevOps (ADO) or similar Agile management platforms to track work, document updates, and maintain transparency.

- Participate in standups, sprint planning, refinement sessions, and retrospectives.

Qualifications

Required

- 5+ years of experience as a Business Systems Analyst, Senior Analyst, or similar role.

- Proven experience defining and managing business and technical requirements from concept to delivery.

- Hands-on experience with Genesys Cloud CX, including call flows, bot flows, and other CX modules.

- Experience working in Agile environments, including writing and refining features and user stories.

- Strong communication, documentation, facilitation, and organizational skills.

- Ability to manage multiple initiatives simultaneously while maintaining attention to detail.

Preferred

- Experience in the banking or financial services industry with familiarity in regulatory, compliance, or customer-service processes.

- Experience with Genesys WEM, Speech Analytics, or other Genesys add-on tools.

- Background collaborating with contact center operations teams and understanding call center processes, KPIs, and optimization strategies.

- Familiarity with process mapping tools, customer journey frameworks, or CX methodologies.


Apply