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Cx Operations Jobs in Ohio (NOW HIRING)

QA/QC Engineer Data Center Construction

Columbus, OH · On-site

$69K - $89K/yr

L1, L2, L3 Cx testing experience in a Data Center Environment a huge plus * 2-5 years of experience in data center facility operations, commissioning, or military * 2-5 years of Quality Assurance ...

Data Center Construction QA / QC Manager

Columbus, OH · On-site

$78K - $104K/yr

The QA/QC Manager will coordinate the Cx Schedule with the Master Schedule and report the status of ... Communicate the status of the operation process with senior management * Site acceptance and ...

Team Member

Wooster, OH · On-site

$10.75 - $13.75/hr

Communicate effectively with team members and management regarding operational issues.Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)

Showing results 41-60

Cx Operations information

See Ohio salary details

$9

$22

$46

How much do cx operations jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for cx operations in Ohio is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $26.30 per hour, depending on experience, location, and employer.

What is the difference between Cx Operations vs Customer Support Specialist?

AspectCx OperationsCustomer Support Specialist
Required credentialsCustomer service experience, familiarity with CRM toolsCustomer service experience, basic technical knowledge
Work environmentCross-functional teams, process improvement focusDirect customer interaction, troubleshooting
Employer and industry usageTech, SaaS, e-commerceRetail, telecom, tech
Common search and comparison intentOptimizing customer experience processesHandling customer inquiries and issues

While both roles focus on customer satisfaction, Cx Operations involves managing and improving overall customer experience processes, often working behind the scenes. Customer Support Specialists handle direct customer interactions, troubleshooting, and resolving issues. Cx Operations professionals typically work cross-functionally to enhance service delivery, whereas Customer Support Specialists focus on individual customer cases.

Do customer experience operations jobs require a degree?

Customer experience operations jobs typically do not require a specific degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools can be more important than formal education. Certifications in customer service or related areas can also enhance job prospects.

What are customer experience operations?

Customer experience operations (CX operations) involve managing and optimizing the processes, tools, and teams that deliver a positive customer experience. This role includes overseeing customer support, implementing service strategies, and using data analytics to improve customer satisfaction and loyalty.

What is a Cx Operations specialist?

A Cx Operations specialist focuses on managing and improving customer experience processes within an organization. They analyze customer feedback, optimize workflows, and utilize tools like CRM systems to enhance service quality and efficiency. Strong communication skills and knowledge of customer service metrics are essential for this role.

What are the most commonly searched types of Cx Operations jobs in Ohio?

The most popular types of Cx Operations jobs in Ohio are:

What are popular job titles related to Cx Operations jobs in Ohio?

For Cx Operations jobs in Ohio, the most frequently searched job titles are:

What cities in Ohio are hiring for Cx Operations jobs?

Cities in Ohio with the most Cx Operations job openings:

Infographic showing various Cx Operations job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,762 per year, or $23 per hour.

QA/QC Engineer Data Center Construction

Pkaza

Columbus, OH • On-site

$69K - $89K/yr

Full-time

Medical, Retirement

Re-posted 3 days ago


Job description

QA/QC Engineer Data Center Construction - Columbus OH 
This opportunity is with a leading EPC Company of data center design / build / commissioning solutions. This company provides a complete life cycle of solutions that are custom-fit to the requirements of their client's mission-critical facilities. This opportunity provides a career-growth minded role with exciting projects with leading-edge technology and innovation as well as competitive salaries and benefits. They build mission-critical facilities for data center facilities nationwide for Enterprise, Colocation and Hyperscale Companies.

We are looking for an experienced Data Center QA/QC Engineer to support critical facility data center construction projects. The QA/QC Engineer focus will be on coordination between Engineering and Construction Teams to drive the Cx process, be responsible for the overall quality of data center construction projects, with a focus on installation, commissioning, and service of operations of key infrastructure systems in accordance with company's policies and procedures. The successful candidate have knowledge of multi-facility, standards based Operations & Maintenance programs and have basic knowledge of the Commissioning and Construction processes creating process documentation, developing operational procedures, experience with Levels 1-3 commissioning and communicating effectively with both business and operations managers. You will support the development and implementation of Mission Critical O&M initiatives, based on company's best practices.


Responsibilities:

  • Deliver quality and consistent services and support as established by the Company while satisfying unique site requirements and ensuring proper performance reporting of key metrics for the site
  • Ability to communicate with contractors and vendors to obtain documentation, prep / run commissioning meetings, schedule techs, and coordinate startup and testing of electrical and mechanical equipment in a datacenter environment
  • Performing periodic site walk-throughs in order to ensure Company's procedures (SOPS and MOPS) and standards are followed. This includes assisting the Facilities Manager, Technicians and any other contracted vendors
  • Site acceptance, commissioning, and validation of the facility's systems to ensure the site meets Industry Standards and to verify the integrity and performance of their customer's mission critical support infrastructure
  • Perform L1,  L2 and L3 QA inspections on all equipment
  • Develop and Review standard operating procedures (SOP's) and Methods of Procedures (MOPs) for all work on critical data center facility equipment
  • Oversight, Verification and Auditing of Scripts
  • Create from scratch, follow templates, etc to complete L1 / L2 / L3 QA checklists (with SW such as CxAlloy) to confirm the completion of all subcontractor and GC inspections
  • Maintain / manage QA issues log
  • Conduct analyses and prepare reports on all aspects of the critical facility operations and maintenance
  • Have experience with both routine and emergency service on a variety of state of the art critical systems and expertise with chillers, cooling towers, computer room air handlers, fire detection / suppression; building monitoring systems; etc. Also be familiar with electrical equipment: medium voltage switchgear, diesel generators, UPS systems, power distribution equipment
  • Work with business leaders to coordinate projects, manage capacity and optimize plant safety, performance, reliability and efficiency
  • Ensure that a constant state of readiness in support of the mission goal of 99.999% uptime
  • Design Critical Environment Programs for both internal and external clients
  • Coordinate with Design / Construction Team to provide a more focused approach to the Cx Process
  • Assess, recommend and implement industry best practices into new and existing Critical Environment Programs
  • Develop process documentation and training materials

Qualifications:

  • Bachelor's Degree in Electrical Engineering / Mechanical Engineering or relevant experience including Military a huge plus
  • NETA certification a plus
  • Journeyman License a plus
  • L1, L2, L3 Cx testing experience in a Data Center Environment a huge plus
  • 2-5 years of experience in data center facility operations, commissioning, or military
  • 2-5 years of Quality Assurance / Quality Controls, Commissioning, MEP Coordination, or other relevant experience
  • Previous experience working with a GC or 3rd Party CxA Company a huge plus
  • Solid Understanding of either Critical Power Systems / Electrical Power Equipment or Mechanical Systems / HVAC equipment in a data center environment
  • Must have experience analyzing processes, creating process documentation, developing operational procedures and communicating effectively with both business and operations managers 
  • Previous experience in the Military / Military Veterans a huge plus! Experience with Electrical / Mechanical: Navy nukes - EMN, ETN, MMNs, Seabees, Army - Power Generation, Air Force – Power Production, Generator Techs, Maritime, Coast Guard, Army National Guard, etc.
  • Proficient in the Microsoft Office (Word, Excel, Project, Outlook, Teams etc.)
  • Experience with BIM 360 / ACC, CxAlloy, end user ACMS as necessary
  • Strong verbal and written communications skills; Good presentation skills
  • Superior analytical, planning and problem resolution skills
  • Highly organized with proved project management abilities
  • Strong organizational skills and detail oriented
  • Self-motivated, and able to work with a team in a high-paced/high-pressure environment
  • Strong customer service skills
  • Open to travel M-F / home on weekends / limited travel if located near a project

Submittal Instructions:
Please apply directly by clicking the link below, alternatively you can forward your resume directly to: kammh65h499z3k6a3enutm4i5e@crelate.net 

After applying, if you have further questions, you may call 973-895-5200 and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at, https://www.pkaza.com/jobs/
If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!!
Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan
EOE/AA Employer M/F/D/V
Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate