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Cx Operations Jobs in Texas (NOW HIRING)

Port

CX Operations & Programs Manager

Austin, TX · On-site +1

Role Overview We are seeking a strategic, technical, and data-driven C S Operations & Programs Manager t o join our Customer Experience team, reporting directly to the Head of CX Programs. In this ...

Braze

Director, CX Business Systems

Austin, TX

Collaborate closely with the CX Operations and Enablement/Productivity teams to drive organizational efficiencies * Oversee the full lifecycle of CX systems initiatives - from initiation and vendor ...

HungerRush

Manager, Support Operations

Houston, TX

... , or CX operations leadership capacity * Direct experience with forecasting/scheduling platforms (e.g., Assembled) and QA tooling * Track record of owning a performance scorecard and presenting ...

ONX, Inc.

Director, Customer Experience

Austin, TX · On-site

  • Medical

  • Retirement

  • PTO

Lead CX Operations and Team Development * Own support delivery operations, including staffing models, queue management, performance metrics, and seasonal readiness * Develop leaders and team members ...

HungerRush

Manager, Support Operations

Houston, TX · On-site +1

... , or CX operations leadership capacity * Direct experience with forecasting/scheduling platforms (e.g., Assembled) and QA tooling * Track record of owning a performance scorecard and presenting ...

onX

Director, Customer Experience

Austin, TX · On-site

  • Medical

  • Retirement

  • PTO

Lead CX Operations and Team Development * Own support delivery operations, including staffing models, queue management, performance metrics, and seasonal readiness * Develop leaders and team members ...

Blue Yonder, Inc.

Sales Operations Director

Coppell, TX · On-site

$152K - $197K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

This role will support the Customer Experience (CX) Operations Business Partner function across Professional Services and Renewals. Key areas of focus include: * Supporting operational consistency ...

JDA

Sales Operations Director

Dallas, TX · Remote

$152K - $197K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

This role will support the Customer Experience (CX) Operations Business Partner function across Professional Services and Renewals. Key areas of focus include: * Supporting operational consistency ...

Everlywell

Product Manager, Delivery

Austin, TX · Remote

Build strong partnerships with CX operations, fulfillment, and clinical teams What we are looking for: * 4-5 years of product management experience * Proven results improving operational metrics ...

Everlywell

Product Manager, Delivery

Austin, TX · Remote

Build strong partnerships with CX operations, fulfillment, and clinical teams What we are looking for: * 4-5 years of product management experience * Proven results improving operational metrics ...

Everlywell

Product Manager, Delivery

Austin, TX · On-site

Build strong partnerships with CX operations, fulfillment, and clinical teams What we are looking for: * 4-5 years of product management experience * Proven results improving operational metrics ...

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Showing results 1-20

All JobsCx Operations JobsCx Operations Jobs in Texas

Cx Operations information

See Texas salary details

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How much do cx operations jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for cx operations in Texas is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $25.77 per hour, depending on experience, location, and employer.

What is the difference between Cx Operations vs Customer Support Specialist?

AspectCx OperationsCustomer Support Specialist
Required credentialsCustomer service experience, familiarity with CRM toolsCustomer service experience, basic technical knowledge
Work environmentCross-functional teams, process improvement focusDirect customer interaction, troubleshooting
Employer and industry usageTech, SaaS, e-commerceRetail, telecom, tech
Common search and comparison intentOptimizing customer experience processesHandling customer inquiries and issues

While both roles focus on customer satisfaction, Cx Operations involves managing and improving overall customer experience processes, often working behind the scenes. Customer Support Specialists handle direct customer interactions, troubleshooting, and resolving issues. Cx Operations professionals typically work cross-functionally to enhance service delivery, whereas Customer Support Specialists focus on individual customer cases.

What are the most commonly searched types of Cx Operations jobs in Texas?

The most popular types of Cx Operations jobs in Texas are:

What are popular job titles related to Cx Operations jobs in Texas?

For Cx Operations jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Cx Operations jobs in Texas look for?

The top searched job categories for Cx Operations jobs in Texas are:

What cities in Texas are hiring for Cx Operations jobs?

Cities in Texas with the most Cx Operations job openings:

Cx Operations jobs near you
Infographic showing various Cx Operations job openings in Texas as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,805 per year, or $22.5 per hour.

CX Operations & Programs Manager

Port

Austin, TX • On-site, Remote

Full-time

Posted 5 days ago

Job description

Description
Port is the Agentic SDLC Platform. The way engineering teams build software is constantly evolving, and every new wave - such as AI agents operating across the SDLC - makes engineering more powerful, but also more complex and chaotic.
Port turns that chaos into control: one platform to build, govern, and operate the software development lifecycle, enabling every team to move as fast as technology allows.
Following our $100M Series C funding round, we are entering an exciting stage of significant growth and global expansion. As a product-led company, we believe the recipe for success is a world-class product that speaks for itself.
Role Overview
We are seeking a strategic, technical, and data-driven CS Operations & Programs Manager to join our Customer Experience team, reporting directly to the Head of CX Programs. In this role, you will hold direct end-to-end ownership across three key pillars: leading critical internal and cross-functional CX programs, building scaled automated programs for our Digital Success segment, and hands-on management of our core CS tech stack (HubSpot, Snowflake data mapping, and workflow automations).
Key Responsibilities
  • Executive Strategy & Alignment: Partner closely with the GTM leadership team to translate executive priorities into clear operational roadmaps, manage team operating cadences, and drive cross-functional programs.
  • Scaled Program Design & Execution: Lead the end-to-end development and implementation of scalable customer programs for our Digital Success segment, including automated onboarding nurtures and early health/risk detection triggers.
  • CS Infrastructure & CRM Administration: Directly configure and maintain HubSpot CS workflows, custom properties, project objects, and view structures to streamline daily CS execution and create seamless workflows for customer-facing teams.
  • Data Architecture & Customer 360: Partner with Data Analytics and Engineering teams to drive normalization and data hygiene across Snowflake (data warehouse) and HubSpot (CRM) to ensure accurate Customer 360 visibility.
  • Cross-Functional Automation: Collaborate with GTM Engineering and IT to spec, deploy, and maintain key workflow integrations (such as n8n or Zapier automations).
  • Process Optimization & Triage: Evaluate incoming cross-functional operational requests from CS leadership, building clear business trade-off frameworks to balance immediate triage needs with long-term infrastructure scalability.
  • Reporting & Analytics: Build and maintain operational dashboards in Looker, or Tableau to provide leadership with clear visibility into program ROI, account engagement, and retention performance.

Requirements
  • 3+ years of experience in CS Operations, RevOps, or GTM Program Management roles in a fast-growing B2B SaaS environment.
  • Proven track record of leading cross-functional and internal programs from executive concept through technical configuration, rollout, and team adoption.
  • Hands-on CRM administration experience building and configuring workflows, custom objects, properties, and pipelines in HubSpot (or Salesforce).
  • Strong data literacy and understanding of relational database schemas, account ID mapping, and data warehouse environments (Snowflake).
  • Working familiarity with workflow automation platforms (n8n, Zapier) and data visualization tools (Looker, Tableau, Metabase).
  • Exceptional communication, stakeholder management, and organizational skills, with comfort framing trade-offs and recommendations for executive leadership.

Apply