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Cx Operations Jobs in Texas (NOW HIRING)

Honeywell

Sr CX Training Professional

Houston, TX · On-site

$88K/yr

Honeywell International Inc. seeks a Senior CX Training Professional at our Houston, TX location to ... Support Honeywell Academy Pole Leader or Master Scheduler in training logistics & operations.

Vertex Innovations

Cx-QA/QC Specialist

Abilene, TX · On-site

$130K - $170K/yr

Mission-Critical Data Center Construction | Cx-QA/QC Specialist LOCATION Abilene, TX (US) TRAVEL ... Support the handover of mechanical/electrical systems to operations by verifying completion of ...

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How much do cx operations jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for cx operations in Texas is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $25.77 per hour, depending on experience, location, and employer.

What is the difference between Cx Operations vs Customer Support Specialist?

AspectCx OperationsCustomer Support Specialist
Required credentialsCustomer service experience, familiarity with CRM toolsCustomer service experience, basic technical knowledge
Work environmentCross-functional teams, process improvement focusDirect customer interaction, troubleshooting
Employer and industry usageTech, SaaS, e-commerceRetail, telecom, tech
Common search and comparison intentOptimizing customer experience processesHandling customer inquiries and issues

While both roles focus on customer satisfaction, Cx Operations involves managing and improving overall customer experience processes, often working behind the scenes. Customer Support Specialists handle direct customer interactions, troubleshooting, and resolving issues. Cx Operations professionals typically work cross-functionally to enhance service delivery, whereas Customer Support Specialists focus on individual customer cases.

Do customer experience operations jobs require a degree?

Customer experience operations jobs typically do not require a specific degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools can be more important than formal education. Certifications in customer service or related areas can also enhance job prospects.

What are customer experience operations?

Customer experience operations (CX operations) involve managing and optimizing the processes, tools, and teams that deliver a positive customer experience. This role includes overseeing customer support, implementing service strategies, and using data analytics to improve customer satisfaction and loyalty.

What is a Cx Operations specialist?

A Cx Operations specialist focuses on managing and improving customer experience processes within an organization. They analyze customer feedback, optimize workflows, and utilize tools like CRM systems to enhance service quality and efficiency. Strong communication skills and knowledge of customer service metrics are essential for this role.

What are the most commonly searched types of Cx Operations jobs in Texas?

The most popular types of Cx Operations jobs in Texas are:

What are popular job titles related to Cx Operations jobs in Texas?

For Cx Operations jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Cx Operations jobs in Texas look for?

The top searched job categories for Cx Operations jobs in Texas are:

What cities in Texas are hiring for Cx Operations jobs?

Cities in Texas with the most Cx Operations job openings:

Cx Operations jobs near you
Infographic showing various Cx Operations job openings in Texas as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,805 per year, or $22.5 per hour.

Senior Digital Product Manager, CRM

First Command Financial Services, Inc.

Fort Worth, TX • On-site

$121K - $160K/yr

Full-time

Re-posted 14 days ago

First Command Financial Services rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description


How will this role impact First Command?
The Senior Digital Product Manager drives the vision, strategy, and execution of digital solutions for Client Relationship Management with a focus on Wealth Management & Banking. The role defines and prioritizes an outcome-based roadmap, translates business needs into actionable Features (Vision, Business Needs, Value), and partners with business and delivery teams to ensure solutions deliver measurable value, quality, and compliance readiness.
As the primary business-context Subject Matter Expert (SME), this role communicates the 'why' behind the work and ensures alignment across stakeholders and delivery teams. Operating independently, the role champions strategic roadmap and feature-definition practices, anticipates constraints and risks early, reduces churn through clear requirements and alignment, and defines and monitors product metrics tied to value realization.
Strategic Roadmap Ownership
  • Independently own product vision and an outcome-based roadmap for Client Relationship Management, aligned to business strategy and enterprise OKRs.
  • Independently identify and manage cross-product and cross-team dependencies; coordinate sequencing and release planning with stakeholders and delivery leadership.
  • Maintain visibility and traceability of prioritized opportunities and features in Azure DevOps (or equivalent) to keep roadmap, backlog, and delivery synchronized.
  • Champion strategic roadmap practices and proactively manage dependencies to improve predictability.

Feature Definition
  • Translate business needs into complete, actionable features that articulate Vision, Business Needs, Value, and acceptance intent.
  • Maintain a prioritized feature backlog that supports delivery planning through Current Sprint +2; ensure clarity, priority, and sequencing align to the roadmap.
  • Collaborate deeply with Digital Product Owner, architecture, engineering, and quality partners to validate feasibility and reduce churn through early alignment.
  • Intake and prioritize technical debt and platform enablement work; communicate tradeoffs and implications to outcomes and delivery plans.
  • Anticipate constraints (security, legal/compliance, privacy, operational readiness) and mitigate early through discovery and feature definition.
  • Champion feature definition standards and reduce rework through clearer acceptance intent and earlier alignment.

Value Assurance
  • Perform feature/solution acceptance to verify delivered work solves the original business problem and supports intended value realization.
  • Define product and experience metrics and monitor trends; use evidence to refine priorities and value-capture plans.
  • Independently escalate delivery gaps, value risks, and quality concerns early; drive resolution and prevention with delivery and stakeholders.

Alignment
  • Buildandmaintainrelationships withFirst Command business leaderstoalign product strategy with business strategy.
  • Communicate the "why" behind priorities and features; facilitate decisions and resolve misalignment across business and technology partners.
  • Act confidently as SME for business logic and value; remove friction between business and delivery teams through proactive alignment.

Discovery, Business Case & Go-to-Market
  • Conduct or partner on customer/market research and discovery to validate problems and identify opportunities for Client Relationship Management.
  • Develop business cases (hypotheses, benefits, costs, risks) and synthesize research into investment recommendations.
  • Partner with UX/CX, operations, and adoption/change leaders to ensure releases are business-ready and adoption is supported.
  • Evaluate emerging technologies and relevant innovative propositionstoidentifynew opportunities.

Product & Domain Expectations
  • Maintain deep knowledge of Salesforce Financial Services capabilities and non-functional requirements; ensure alignment to security, privacy, regulatory, and audit expectations.

Tooling & Communication Artifacts
  • Create and maintain product artifact and ensure tooling traceability from opportunity -> feature -> acceptance outcomes.

Collaboration Model
  • Sync with other Product Managers to align roadmaps, manage cross-product dependencies, and prevent overlap in ownership.
  • Partner with the Digital Product Owner by providing actionable features and aligning prioritization so the team backlog reflects business urgency.
  • Collaborate with Solution Architects and delivery leadership to validate feasibility, inform architectural runway, and ensure shared understanding of requirements and sequencing.
  • Engage Quality partners to align on intent and value, improve quality visibility, and support confident release readiness decisions.

Who will this employee lead?
  • No direct supervisory responsibility but must provide guidance to Agile teams and collaborate with cross-functional stakeholders.

What skills and qualifications does this employee need?
Education
  • Bachelor's degreerequired(may consider experience in lieu of degree)

Work Experience
  • 4 - 7years of experience in product management, business analysis, or a related field

Certifications
The preferred candidate will have one or more certifications in the following areas:
  • Product Management
  • Agileand Scrum
  • Salesforce Financial Services Cloud
  • Process Improvement
  • Financial ServicesLicenses

Required Knowledge, Skills and Abilities
Knowledge
  • Outcome-based product strategy and roadmap practices; dependency management across products/teams and OKR alignment.
  • Advanced feature definition practices and discovery techniques to reduce churn and rework.
  • Agile delivery collaboration across PO/architecture/engineering/QA; understanding of sequencing and delivery constraints.
  • Product measurement and value realization: KPI definition, trend interpretation, and evidence-based prioritization.
  • Risk, compliance, privacy, security, and operational readiness considerations in regulated environments.
  • Strong knowledge of Salesforce Sales/Financial Services Cloud and enterprise constraints to anticipate impacts and mitigate risks early.

Skills
  • Strategic storytelling and stakeholder alignment: communicate "why," tradeoffs, and outcomes; drive decisions.
  • Problem framing: translate ambiguity into clear scope, acceptance intent, and success measures.
  • Requirements clarity: write actionable features and supporting artifacts that reduce rework.
  • Cross-functional leadership: partner with PO/architecture/engineering/QA to ensure feasibility and quality.
  • Metrics fluency: define and use signals to refine sequencing and measure value realization.
  • Tool fluency: maintain traceability and transparency in ADO (or equivalent).

Abilities
  • Operate independently while maintaining accountability for outcomes, quality, and value.
  • Influence without authority across teams and stakeholders to resolve misalignment.
  • Anticipate risks and constraints early and adjust plans accordingly.

LI-NC1
LI-Hybrid

What First Command Financial Services employees say

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Hours and flexibility

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About First Command Financial Services

Sourced by ZipRecruiter

First Command Financial Services, based in Fort Worth, TX, US, operates within the financial services industry. Established in 1958, this company's mission is to "coach those who serve in their pursuit of financial security." With its suite of services and products, including investment management and financial planning, the firm is dedicated to helping military families and federal employees achieve financial security. Over the years, First Command has made a name for itself through integrity, commitment, and an approach built upon trust, resulting in substantial client loyalty. Featured among its notable achievements is the company's consistent placement among the top 1% of all wealth management firms in the USA in terms of long-term investment results, confirming their commitment to providing exceptional financial services.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Fort Worth, TX, US

Year founded

1958

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