ZipRecruiter

Log In

1

Cx Operations Jobs in Connecticut (NOW HIRING)

INLINE PLASTICS CORP

Sr CX Strategist

Shelton, CT · On-site

Job Summary The Senior CX Strategist - Order Fulfillment serves as the cross-functional link ... The role aligns customer demand with operational capacity and fulfillment priorities across ...

INLINE PLASTICS CORP

CX Team Supervisor

Shelton, CT · On-site

The Customer Experience Team Supervisor serves as the operational leader for the OMR team, ensuring ... Support the CX Manager with departmental initiatives, process improvements, projects, and ...

MBP

Senior Cx Agent/Engineer (Full-Time)

New Haven, CT · On-site

$105K - $144K/yr

Senior Cx Agent/Engineer (Full-Time) Job Locations US-CT-New Haven ID 2026-2639 Category ... Proven ability to evaluate integrated system performance, not just individual equipment operation.

MBP

Senior Cx Agent/Engineer (Full-Time)

New Haven, CT · On-site

$105K - $144K/yr

MBP is seeking a Senior Cx Agent/Engineer to join our team and provide commissioning expertise on ... Proven ability to evaluate integrated system performance, not just individual equipment operation.

MBP

Senior Cx Agent/Engineer (Full-Time)

New Haven, CT · On-site

$105K - $144K/yr

MBP is seeking a Senior Cx Agent/Engineer to join our team and provide commissioning expertise on ... Proven ability to evaluate integrated system performance, not just individual equipment operation.

Ascend Bank

Digital Lending & CX Analyst

Wallingford, CT · On-site

$98K - $116K/yr

POSITION DESCRIPTION: The Digital Lending & Customer Experience (CX) Analyst is a ... Serve as a key operational and experience partner for the bank's marine lending channel. * Review ...

Ascend Bank

Digital Lending & CX Analyst

Wallingford, CT · On-site

$98K - $116K/yr

POSITION DESCRIPTION: The Digital Lending & Customer Experience (CX) Analyst is a ... Serve as a key operational and experience partner for the bank's marine lending channel. * Review ...

Ascend Bank

Digital Lending & CX Analyst

Wallingford, CT · On-site

$98K - $116K/yr

POSITION DESCRIPTION: The Digital Lending & Customer Experience (CX) Analyst is a ... Serve as a key operational and experience partner for the bank's marine lending channel. * Review ...

TEKsystems

Customer Experience Analyst

Stamford, CT · On-site

$50 - $60/hr

Seeking a data-driven, customer-obsessed CX Insights Analyst to join our CX Journey & Design team ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

INFOSYS NOVA HOLDINGS LLC

Solution Architect

Windsor, CT · On-site

$62.75 - $82.75/hr

This role will be responsible for architecting scalable, highly available customer experience (CX ... Partner with business, operations, infrastructure, development, and vendor teams. * Provide ...

Infosys Limited Digital

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

Experience in Genesys Cloud CX (PureCloud), designing and implementing enterprise-scale contact ... operational KPI dashboards. DevOps & Platform Engineering: Familiarity with CI/CD pipelines ...

Iberdrola

Senior Manager - SAP

Orange, CT · Hybrid

... and operational excellence. The Senior Manager - SAP Architecture & Solutions reports into the ... Integrates SAP solutions with enterprise and third-party systems (e.g., CX/Service Cloud), Customer ...

next page

Showing results 1-20

All JobsCx Operations JobsCx Operations Jobs in Connecticut

Cx Operations information

See Connecticut salary details

$9

$22

$46

How much do cx operations jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for cx operations in Connecticut is $22.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $26.30 per hour, depending on experience, location, and employer.

What is the difference between Cx Operations vs Customer Support Specialist?

AspectCx OperationsCustomer Support Specialist
Required credentialsCustomer service experience, familiarity with CRM toolsCustomer service experience, basic technical knowledge
Work environmentCross-functional teams, process improvement focusDirect customer interaction, troubleshooting
Employer and industry usageTech, SaaS, e-commerceRetail, telecom, tech
Common search and comparison intentOptimizing customer experience processesHandling customer inquiries and issues

While both roles focus on customer satisfaction, Cx Operations involves managing and improving overall customer experience processes, often working behind the scenes. Customer Support Specialists handle direct customer interactions, troubleshooting, and resolving issues. Cx Operations professionals typically work cross-functionally to enhance service delivery, whereas Customer Support Specialists focus on individual customer cases.

Do customer experience operations jobs require a degree?

Customer experience operations jobs typically do not require a specific degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools can be more important than formal education. Certifications in customer service or related areas can also enhance job prospects.

What are customer experience operations?

Customer experience operations (CX operations) involve managing and optimizing the processes, tools, and teams that deliver a positive customer experience. This role includes overseeing customer support, implementing service strategies, and using data analytics to improve customer satisfaction and loyalty.

What is a Cx Operations specialist?

A Cx Operations specialist focuses on managing and improving customer experience processes within an organization. They analyze customer feedback, optimize workflows, and utilize tools like CRM systems to enhance service quality and efficiency. Strong communication skills and knowledge of customer service metrics are essential for this role.

What are popular job titles related to Cx Operations jobs in Connecticut?

For Cx Operations jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Cx Operations jobs in Connecticut look for?

The top searched job categories for Cx Operations jobs in Connecticut are:

What cities in Connecticut are hiring for Cx Operations jobs?

Cities in Connecticut with the most Cx Operations job openings:

Cx Operations jobs near you
Infographic showing various Cx Operations job openings in Connecticut as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $47,792 per year, or $23 per hour.

Sr CX Strategist

INLINE PLASTICS CORP

Shelton, CT • On-site

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Job Summary

The Senior CX Strategist – Order Fulfillment serves as the cross-functional link between Sales, Customer Experience, Planning, Manufacturing, and Operations. The role aligns customer demand with operational capacity and fulfillment priorities across domestic, international, national, and specialty accounts. This includes monitoring open demand and service risks, supporting escalations, and coordinating readiness for current and new customers, new items, product changes, and shifts in demand.

The position ensures sales and operational teams have the requirements needed for successful execution. It also supports planning and process-improvement initiatives, develops customer and sales reporting, and analyzes fill rate, demand, and service performance to guide business decisions, customer communication, and the broader Voice of the Customer strategy.

Essential Job Responsibilities

  • Review customer demand, open orders, fulfillment risks, and customer priorities. 
  • Serve as the link between Sales, CX, Planning, and Operations to address demand and fulfillment gaps. 
  • Serve as an escalation point for CX Leadership, Sales, and Operations when fulfillment is at risk. 
  • Partner with Planning and Manufacturing to align production plans with customer demand and priorities. 
  • Coordinate readiness for new items, item changes, new customers, and demand transitions. 
  • Participate in readiness meetings with Sales, Product, RD&E, Planning, Operations, and CX. 
  • Confirm demand forecasts, production priorities, launch timing, and operational risks before implementation. 
  • Communicates to relevant teams ensuring the pricing, customer setup, product availability, order timing, and special requirements needed to support execution. 
  • Communicate operational constraints and demand changes to Sales, CX, and other impacted teams. 
  • Develop and maintain fill-rate and service reporting for specialty accounts, customers, Sales, and leadership. 
  • Identify demand and fulfillment trends that may require changes to priorities, planning, or customer communication. 
  • Align demand-experience reporting with the broader Voice of the Customer program. 
  • Support customer and OMR communication plans when demand, availability, timing, or priorities change. 
  • Support workflow improvements, ERP initiatives, inventory allocation projects, and new technical solutions. 
  • Support Sales and Operations planning through customer demand insights and service-risk analysis.

Safety

  • Practices safe work habits and follows general safety procedures such as proper lifting and bending, ergonomics, proper use of equipment and use of personal protection equipment (PPE).
  • Practices good housekeeping including clutter-free work area and general cleaning; follows FDA product safety standards, follows IPC product defense standards and complies with all SQF requirements.
  • Ensures lockout procedures are followed any time the equipment is being cleaned or maintained.

Product Safety and Quality

  • Follows Product Safety and Quality standards.
  • Follows FDA GMP’s regarding food contact packaging as it pertains to the employee.

Minimum Requirements (include education, experience, special skills, licenses and/or certifications required.)

  • Bachelor’s Degree (BA or BS) or equivalent from a college/university or comparable work experience.
  • Minimum 3 years of Customer Service Experience, experience with supply chain and inventory demand shipments is a plus.
  • Demonstrated abilities in Microsoft Office, including Excel and Outlook is a must. 
  • Experience working in ERP systems to manage and process orders (Epicor preferred) as well as Business Intelligent Tools for Reporting.
  • Knowledge of inventory reservations and allocations process in order-to-cash/invoice solutions.
  • Knowledge of supply chain demand and open order management for large customer portfolios. 

Apply