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Cx Operations Jobs in Connecticut (NOW HIRING)

Iberdrola

Senior Manager - SAP

Orange, CT · On-site

... and operational excellence. The Senior Manager - SAP Architecture & Solutions reports into the ... Integrates SAP solutions with enterprise and third-party systems (e.g., CX/Service Cloud), Customer ...

Mars

Customer Experience Specialist

Sharon, CT

$19.50 - $24.25/hr

Lead Customer Experience(CX) Improvement Analyze VOC, Customer Survey Result, Order Trend, KPIs to ... operational performance Champion changes on local site and with local suppliers Ensure any process ...

Pwc

Oracle CPQ - Senior Manager

Stamford, CT · On-site

$124K - $280K/yr

... CX - Navigating complex cross-border and diverse team engagements - Excelling in coaching and feedback to develop high-performing teams - Innovating processes to drive results and operational ...

Pwc

Oracle CPQ - Senior Manager

Hartford, CT · On-site

$124K - $280K/yr

... CX - Navigating complex cross-border and diverse team engagements - Excelling in coaching and feedback to develop high-performing teams - Innovating processes to drive results and operational ...

MBI, Inc.

Senior Oracle CPQ Developer

Norwalk, CT · On-site

Recommend and implement enhancements that improve business effectiveness and operational efficiency ... Experience with CPQ-CX integration and data flows * Experience gathering requirements and ...

INA Solution Inc

CCaaS Architect

Orange, CT · On-site

... Dialogflow CX, Cognigy or Kore.ai. * Architect GenAI use cases with LLMs, Retrieval-Augmented ... Guide delivery teams on IaC, CI/CD, DevOps, SRE, observability and hardening for CCaaS platforms.

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Showing results 21-40

All JobsCx Operations JobsCx Operations Jobs in Connecticut

Cx Operations information

See Connecticut salary details

$9

$22

$46

How much do cx operations jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for cx operations in Connecticut is $22.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $26.30 per hour, depending on experience, location, and employer.

What is the difference between Cx Operations vs Customer Support Specialist?

AspectCx OperationsCustomer Support Specialist
Required credentialsCustomer service experience, familiarity with CRM toolsCustomer service experience, basic technical knowledge
Work environmentCross-functional teams, process improvement focusDirect customer interaction, troubleshooting
Employer and industry usageTech, SaaS, e-commerceRetail, telecom, tech
Common search and comparison intentOptimizing customer experience processesHandling customer inquiries and issues

While both roles focus on customer satisfaction, Cx Operations involves managing and improving overall customer experience processes, often working behind the scenes. Customer Support Specialists handle direct customer interactions, troubleshooting, and resolving issues. Cx Operations professionals typically work cross-functionally to enhance service delivery, whereas Customer Support Specialists focus on individual customer cases.

Do customer experience operations jobs require a degree?

Customer experience operations jobs typically do not require a specific degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools can be more important than formal education. Certifications in customer service or related areas can also enhance job prospects.

What are customer experience operations?

Customer experience operations (CX operations) involve managing and optimizing the processes, tools, and teams that deliver a positive customer experience. This role includes overseeing customer support, implementing service strategies, and using data analytics to improve customer satisfaction and loyalty.

What is a Cx Operations specialist?

A Cx Operations specialist focuses on managing and improving customer experience processes within an organization. They analyze customer feedback, optimize workflows, and utilize tools like CRM systems to enhance service quality and efficiency. Strong communication skills and knowledge of customer service metrics are essential for this role.

What are popular job titles related to Cx Operations jobs in Connecticut?

For Cx Operations jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Cx Operations jobs in Connecticut look for?

The top searched job categories for Cx Operations jobs in Connecticut are:

What cities in Connecticut are hiring for Cx Operations jobs?

Cities in Connecticut with the most Cx Operations job openings:

Cx Operations jobs near you
Infographic showing various Cx Operations job openings in Connecticut as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $47,792 per year, or $23 per hour.

Senior Manager - SAP

Iberdrola

Orange, CT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

The base salary range for this position is dependent upon experience and location, ranging from:
  • $148,160 to $185,200 in Orange, CT
  • $154,880 to $193,600 in Boston, MA

What We Offer:
Competitive benefits and growth opportunities
Generous performance-based bonuses
12% 401(k) match
Comprehensive health, dental, and vision insurance
Tuition reimbursement
Professional development and clear career advancement pathways
For more information please visit: Benefits - Avangrid
Job Summary:
The Senior Manager - SAP Architecture & Solutions leads the design, integration, and governance of end-to-end SAP landscapes that align with business objectives and enterprise architecture standards. This role partners with business and IT stakeholders to translate requirements into scalable, secure, and high-performance SAP solutions across utilities processes (e.g., Meter-to-Cash, Billing, Device Management, FICA), and steers modernization initiatives including migrations to S/4HANA and adoption of SAP BTP.
The Senior Manager - SAP Architecture & Solutions is also responsible for leading architectural reviews, fostering collaboration with key stakeholders, and ensuring alignment with the latest SAP innovations. This role focuses on optimizing system performance, enabling seamless integration, and maintaining a future-ready SAP landscape that supports business agility and operational excellence.
The Senior Manager - SAP Architecture & Solutions reports into the Director, IT Applications.
Key Responsibilities:
  • Owns the SAP solution architecture across IS-U, Billing, Device Management, Energy Data Management (EDM), AMI, and FI-CA; defines standards, patterns, and blueprints to ensure consistency and quality.
  • Designs end-to-end SAP landscapes for on-premises, cloud, and hybrid environments; leads modernization to S/4HANA and leverage SAP BTP services for integration and extensibility.
  • Provides technical leadership across projects, upgrades, migrations, and integrations; ensures performance, reliability, and security across the SAP estate.
  • Conducts architecture assessments, roadmaps, and reviews; identifies technical debt and opportunities to optimize cost, performance, and resilience.
  • Evaluates emerging SAP technologies, tools, and vendor offerings; contributes to TCO analyses, RFPs, and proof-of-concepts, as needed.
  • Collaborates with enterprise architects, application owners, PMO, and vendors to align solutions to business capabilities, value streams, and governance.
  • Establishes and enforces architecture governance including reference architectures, design standards, and solution scorecards; ensure compliance with regulatory and SOX controls.
  • Integrates SAP solutions with enterprise and third-party systems (e.g., CX/Service Cloud), Customer facing websites, mobile apps and etc; define APIs and interfaces (IDoc/ALE, OData, RFC) following best practices.
  • Mentors internal and external architects and engineers; promotes continuous improvement and knowledge sharing across agile teams. Translates business requirements into technical specifications and oversee successful solution delivery in partnership with IT teams and vendors.
  • Performs system architecture assessments, performance reviews, and troubleshooting to resolve complex issues and maintain optimal performance.
  • Ensures all solutions adhere to industry standards, regulatory requirements, and SAP best practices across implementations.

Required Qualifications:
  • Bachelor's degree in computer science, information systems, engineering or a related field and a minimum of 10 years of SAP experience. An equivalent combination of education and experience may be considered.
  • Relevant experience includes a deep expertise in utilities processes and IS-U modules (Device Management, Billing, FI-CA, IDEX).
  • Hands-on experience with SAP S/4HANA (at least one full-cycle implementation), BW/4HANA, SAP BTP, Fiori, and ABAP, Data Lake, Could Technologies, CX & Customer facing integrations.
  • Proficiency with integration platforms and tools (SAP CPI/Integration Suite, PI/PO), and core integration technologies (IDoc/ALE, OData, RFC).
  • Strong understanding of enterprise architecture concepts, solution governance, and architecture documentation/road mapping.
  • Knowledge of SAP Basis, security, and system administration; familiarity with SOX and relevant regulatory requirements. Experience optimizing performance, conducting assessments, and troubleshooting complex SAP landscapes in large enterprises. Strong understanding of enterprise architecture frameworks.
  • SAP certifications preferred (e.g. SAP certified Technology Associate, Solution Architecture).
  • Extensive experience in design, implementation and support of SAP solution within large organization.
  • Strong domain knowledge and good understanding on Meter-to-Cash processes, SAP IS-U, Service Cloud and other Customer experience (CX) products.

Preferred Qualifications:
  • Master's Degree in a related field.
  • Excellent leadership, communication, and stakeholder management skills; ability to work across business and IT teams.
  • Ability to work with management team counterparts to meet priorities and deadlines and resolve issues.
  • Deep understanding of the utility business processes, regulatory requirements and the Intricacies of SAP technologies tailored for the utility Industry.

Competencies:
  • Growth & Continuous Improvement
  • Initiative & Change
  • Focused on Results
  • Customer Centric (internal and/or External)
  • Communication
  • Collaboration
  • Leadership (people managers/leaders)

Benefits:
  • Award winning student loan debt repayment program
  • 12% 401(k) Match
  • Competitive salary and performance-based bonuses
  • Comprehensive benefits - including medical, dental, vision and variety of well-being programs
  • Tuition Assistance
  • Opportunities for professional development, career advancement, and internal mobility
  • Supportive and inclusive work environment
  • Generous PTO policy

#LI-OFFICE
#LI-ER1
Company:
AVANGRID SERVICE COMPANY
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.
Job Posting End Date:
September-12-2026

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