ZipRecruiter

Log In

1

Cx Operations Jobs in Connecticut (NOW HIRING)

The Hartford

Senior AI Machine Learning Engineer

Hartford, CT · Hybrid

$123K - $162K/yr

The Hartford is developing industryleading AI and machine learning capabilities to improve customer experience (CX) at scale. Within Customer Operations Data Science, we build modern AI products that ...

Stord

Parcel Experience BI Analyst

North Haven, CT · Hybrid

Partner cross-functionally with CX, Implementations, Finance, and Carrier Strategy to resolve issues that cut across teams. * Identify operational blockers - carrier configuration gaps, routing ...

previous page

Showing results 41-60

All JobsCx Operations JobsCx Operations Jobs in Connecticut

Cx Operations information

See Connecticut salary details

$9

$22

$46

How much do cx operations jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for cx operations in Connecticut is $22.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $26.30 per hour, depending on experience, location, and employer.

What is the difference between Cx Operations vs Customer Support Specialist?

AspectCx OperationsCustomer Support Specialist
Required credentialsCustomer service experience, familiarity with CRM toolsCustomer service experience, basic technical knowledge
Work environmentCross-functional teams, process improvement focusDirect customer interaction, troubleshooting
Employer and industry usageTech, SaaS, e-commerceRetail, telecom, tech
Common search and comparison intentOptimizing customer experience processesHandling customer inquiries and issues

While both roles focus on customer satisfaction, Cx Operations involves managing and improving overall customer experience processes, often working behind the scenes. Customer Support Specialists handle direct customer interactions, troubleshooting, and resolving issues. Cx Operations professionals typically work cross-functionally to enhance service delivery, whereas Customer Support Specialists focus on individual customer cases.

Do customer experience operations jobs require a degree?

Customer experience operations jobs typically do not require a specific degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools can be more important than formal education. Certifications in customer service or related areas can also enhance job prospects.

What are customer experience operations?

Customer experience operations (CX operations) involve managing and optimizing the processes, tools, and teams that deliver a positive customer experience. This role includes overseeing customer support, implementing service strategies, and using data analytics to improve customer satisfaction and loyalty.

What is a Cx Operations specialist?

A Cx Operations specialist focuses on managing and improving customer experience processes within an organization. They analyze customer feedback, optimize workflows, and utilize tools like CRM systems to enhance service quality and efficiency. Strong communication skills and knowledge of customer service metrics are essential for this role.

What are popular job titles related to Cx Operations jobs in Connecticut?

For Cx Operations jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Cx Operations jobs in Connecticut look for?

The top searched job categories for Cx Operations jobs in Connecticut are:

What cities in Connecticut are hiring for Cx Operations jobs?

Cities in Connecticut with the most Cx Operations job openings:

Cx Operations jobs near you
Infographic showing various Cx Operations job openings in Connecticut as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $47,792 per year, or $23 per hour.

Business Analyst - Government & Regulatory Programs

pureIntegration

Stamford, CT • On-site

$40 - $43/hr

Contractor

Medical, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Company Description
pureIntegration is a digital engineering, consulting and professional services firm headquartered in the Washington, DC area, serving media, entertainment, and connectivity companies for more than 22 years. Our Ad Tech & Media practice helps advertising organizations modernize and operate the systems that power their revenue - spanning linear, addressable, programmatic, AVOD/FAST, and CTV ad delivery - including ad decisioning, order management, traffic and billing, data integration, and reporting across the order-to-cash lifecycle.
Job Description
We're looking for a Business Analyst to partner with Regulatory, Legal, Product, Operations, UX, and Technology teams to translate government and regulatory requirements into customer-facing and agent-facing business solutions. This role is responsible for analyzing business processes, documenting requirements, designing customer and agent experiences, and supporting the delivery of compliant technology solutions.
The ideal candidate is passionate about improving customer experiences while ensuring regulatory compliance and operational efficiency.
The hourly rate is $40 - $43. Candidates will be paid within this range based on their work experience and skills. Candidates are also eligible for benefits such as health insurance, 401k match, professional development, trainings, our referral bonus program, and our wellness program.
Responsibilities:
  • Analyze new federal, state, and local regulatory requirements and assess business impacts.
  • Gather and document business and functional requirements for customer and agent-facing systems.
  • Partner with Legal and Compliance teams to translate regulatory obligations into actionable business requirements.
  • Facilitate requirements workshops with cross-functional stakeholders.
  • Create user stories, acceptance criteria, process flows, and business process documentation.
  • Define customer journeys and agent workflows that support compliant and intuitive experiences.
  • Collaborate with UX designers to review wireframes, prototypes, and customer experience designs.
  • Work closely with Product Owners and Technology teams throughout Agile development cycles.
  • Support solution design discussions.
  • Identify business process improvements that reduce operational complexity while maintaining compliance.
  • Support User Acceptance Testing (UAT).
  • Validate implemented solutions meet business objectives and regulatory requirements.
  • Serve as a liaison between business stakeholders and technical teams throughout project delivery.

Qualifications
  • Bachelor's degree in Business, Information Systems, Communications, or related field
  • 3+ years of Business Analysis experience
  • Experience gathering and documenting business requirements
  • Experience working in Agile/Scrum environments
  • Strong analytical, problem-solving, and communication skills
  • Ability to manage multiple initiatives at once
  • Experience facilitating cross-functional meetings

Nice to Have
  • Telecommunications or cable industry experience.
  • Experience supporting regulatory or compliance initiatives.
  • Knowledge of customer experience (CX) principles.
  • Experience designing agent workflows and operational processes.
  • Familiarity with FCC regulations, privacy requirements, accessibility standards, or government programs.
  • CBAP, CCBA, or Agile certifications preferred.
  • Strong knowledge of JIRA/Confluence
  • Strong knowledge using copilot and Claude to aid in requirements gathering

Additional Information
pureIntegration is an Equal Opportunity Employer (EOE), qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All your information will be kept confidential according to EEO guidelines.
Disability Accommodation for Applicants to pureIntegration
pureIntegration provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at hr@pureintegration.com or by mail to: pureIntegration, Human Resources Department, 1801 Robert Fulton Dr, Suite 450, Reston, VA 20191. Please indicate the position you are applying for.
EEO is the Law
EEO is the Law Supplement
Right to work (English/Spanish)
E-Verify Participation (English/Spanish)
pureIntegration would love to hear from you - your career journey starts here!

Apply