ZipRecruiter

Log In

1

Cx Analyst Jobs in Virginia (NOW HIRING)

eSolutionsFirst, LLC

Business Analyst

Vienna, VA · On-site

Hands-on experience with Salesforce, Microsoft Dynamics 365, HubSpot, Oracle CX, or SAP CRM. * Strong skills in requirements gathering, process analysis, documentation, and stakeholder management.

previous pagenext page

Showing results 21-40

All JobsCx Analyst JobsCx Analyst Jobs in Virginia

Cx Analyst information

See Virginia salary details

$38.2K

$103.9K

$128.9K

How much do cx analyst jobs pay per year?

As of Sep 6, 2026, the average yearly pay for cx analyst in Virginia is $103,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,300.00 and $128,400.00 per year, depending on experience, location, and employer.

What does a Cx Analyst do?

A Cx (Customer Experience) Analyst evaluates customer interactions, feedback, and data to identify trends and improve overall customer satisfaction. They analyze metrics like customer satisfaction scores, support tickets, and survey results to provide actionable insights. By collaborating with teams across the organization, they help enhance processes, optimize touchpoints, and ensure a seamless customer journey.

What does a typical day look like for a Cx Analyst?

A typical day for a Cx Analyst involves collecting and analyzing customer feedback and behavioral data, preparing reports or dashboards to track customer satisfaction metrics, and collaborating with teams to recommend solutions for enhancing customer experience. You may participate in meetings with product, marketing, or customer service departments to discuss findings and align on improvement initiatives. Many Cx Analysts also manage ongoing projects such as customer journey mapping or process optimization. Depending on the organization, you'll often have the opportunity to present insights directly to leadership and play a key role in shaping customer-focused strategies.

What are the key skills and qualifications needed to thrive in the Cx Analyst position, and why are they important?

To thrive as a Cx Analyst, you need a solid understanding of customer experience management, data analysis, and business process improvement, typically supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools (such as Tableau or Power BI), and customer feedback systems is highly valuable. Excellent communication, problem-solving abilities, and stakeholder management skills help you navigate complex customer journeys and influence cross-functional teams. These competencies ensure you can effectively analyze data, identify actionable insights, and drive improvements in customer satisfaction and loyalty.

Do Cx analysts make a lot of money?

Customer experience (CX) analysts typically earn a median salary ranging from $50,000 to $80,000 annually, depending on experience, location, and industry. Advanced skills in data analysis, customer insights, and familiarity with tools like CRM software can lead to higher compensation. Entry-level positions may start lower, while experienced analysts or those with specialized certifications can earn more.

Do customer experience analyst jobs require a degree?

Customer experience analyst jobs typically do not require a specific degree, but many employers prefer candidates with a bachelor's degree in fields like business, marketing, or data analysis. Relevant skills such as data interpretation, customer service, and familiarity with tools like CRM software can be important. Certifications in customer experience or data analysis can also enhance job prospects.

What are the most commonly searched types of Cx Analyst jobs in Virginia?

The most popular types of Cx Analyst jobs in Virginia are:

What are popular job titles related to Cx Analyst jobs in Virginia?

For Cx Analyst jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Cx Analyst jobs in Virginia look for?

The top searched job categories for Cx Analyst jobs in Virginia are:

Cx Analyst jobs near you
Infographic showing various Cx Analyst job openings in Virginia as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $103,880 per year, or $49.9 per hour.

Business Analyst

eSolutionsFirst, LLC

Vienna, VA • On-site

Other

Re-posted yesterday

Job description

We are seeking an experienced Business Analyst to work closely with business stakeholders and technology teams to deliver solutions that improve sales, marketing, customer service, and customer engagement processes. The ideal candidate will gather requirements, analyze business processes, and support implementations, enhancements, and integrations.

Key Responsibilities

  • Gather, analyze, and document business and functional requirements for CRM initiatives.
  • Conduct stakeholder meetings, workshops, and process reviews to identify business needs and improvement opportunities.
  • Translate requirements into user stories, process flows, use cases, and functional specifications.
  • Support CRM implementations, integrations, enhancements, data migration, and system optimization efforts.
  • Collaborate with developers, QA teams, and project managers throughout the project lifecycle.
  • Facilitate User Acceptance Testing (UAT), issue resolution, and user adoption activities.
  • Maintain project documentation, including BRDs, FRDs, workflows, and process maps.
  • Communicate project status, risks, and dependencies to stakeholders.

Required Qualifications

  • Bachelor's degree in Business, Information Systems, Computer Science, or related field.
  • 5+ years of Business Analyst experience
  • Hands-on experience with Salesforce, Microsoft Dynamics 365, HubSpot, Oracle CX, or SAP CRM.
  • Strong skills in requirements gathering, process analysis, documentation, and stakeholder management.
  • Experience creating BRDs, FRDs, User Stories, Use Cases, and Process Flow Diagrams.
  • Understanding of CRM processes including Lead Management, Opportunity Management, Sales Pipeline, Customer Service, and Marketing Campaigns.
  • Experience working in Agile and/or Waterfall environments.
  • Excellent communication, facilitation, and problem-solving skills.

Apply