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Customer Analyst Jobs in Virginia (NOW HIRING)

Insight Global

Customer Service Analyst

Richmond, VA · On-site

$20 - $29/hr

Customer Service Analyst About the Opportunity Our client is seeking a detail-oriented and customer-focused Customer Service Analyst to join their team. This role is ideal for someone who enjoys ...

Ra

Customer Analytic Manager

Arlington, VA

Customer Analytics Manager Job Location: Anywhere in USA, Arlington, VA, USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the Communications, Media ...

CarMax, Inc.

Analyst, Customer Relations

Richmond, VA · On-site

Position Overview As an Analyst, Customer Relations, you will be the ultimate advocate for CarMax customers, ensuring exceptional resolution for escalated concerns and high-impact brand issues. This ...

Carmax

Analyst, Customer Relations

Richmond, VA · On-site +1

Position Overview As an Analyst, Customer Relations, you will be the ultimate advocate for CarMax customers, ensuring exceptional resolution for escalated concerns and high-impact brand issues. This ...

Carmax

Analyst, Customer Relations

Richmond, VA · On-site

$47K - $71K/yr

Position Overview As an Analyst, Customer Relations, you will be the ultimate advocate for CarMax customers, ensuring exceptional resolution for escalated concerns and high-impact brand issues. This ...

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All JobsCustomer Analyst JobsCustomer Analyst Jobs in Virginia

Customer Analyst information

See Virginia salary details

$14

$29

$47

How much do customer analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer analyst in Virginia is $29.44, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $35.29 per hour, depending on experience, location, and employer.

What jobs make $1,000,000 a year?

In the field of customer analysis, reaching a $1,000,000 annual salary is uncommon and typically requires executive-level roles such as Chief Customer Officer or senior management positions in large corporations. These roles often involve extensive experience, strategic decision-making, and leadership skills, with compensation sometimes including bonuses, stock options, or profit sharing. Most customer analysts earn significantly less, with top-tier executives earning the highest salaries in the industry.

Which analyst job pays the most?

Senior data analysts, financial analysts, and business intelligence analysts tend to have the highest salaries among analyst roles, often exceeding $80,000 annually. Roles requiring advanced skills in data modeling, programming, or industry-specific knowledge typically offer higher compensation.

What are the key skills and qualifications needed to thrive as a Customer Analyst, and why are they important?

To thrive as a Customer Analyst, you need strong analytical skills, a solid understanding of market research methods, and typically a degree in business, statistics, or a related field. Proficiency in data analysis tools such as Excel, SQL, and platforms like Tableau or Google Analytics is commonly required. Exceptional communication, critical thinking, and problem-solving abilities help in translating complex data into actionable insights for stakeholders. These skills are essential for accurately interpreting customer behaviors and trends, enabling businesses to make informed, data-driven decisions.

What is a Customer Analyst?

A Customer Analyst is a professional who collects, analyzes, and interprets customer data to help organizations better understand their customers' behaviors, preferences, and trends. They use various analytical tools and techniques to identify patterns in customer data, segment customers, and provide actionable insights that can improve marketing, sales, and customer service strategies. Customer Analysts play a key role in helping businesses enhance customer satisfaction, loyalty, and overall business performance.

How does a Customer Analyst typically collaborate with other departments within an organization?

Customer Analysts frequently work closely with teams such as marketing, sales, and product development to provide insights into customer behavior and preferences. They analyze data to identify trends and share actionable recommendations that help shape campaign strategies, product enhancements, and customer experience initiatives. Regular meetings and cross-functional projects are common, making strong communication and teamwork skills essential for success in this role. This collaborative environment not only broadens the Analyst’s understanding of the business but also provides valuable opportunities for professional growth.

What jobs pay 200,000 a year in the USA?

Customer Analysts typically do not earn $200,000 annually; high-paying roles in data analysis or customer insights may reach that level with extensive experience, advanced skills, or leadership responsibilities. Senior positions such as Customer Insights Directors or Data Science Managers often have salaries exceeding $200,000, especially in large organizations or with specialized expertise in analytics tools and strategic decision-making.

What does a customer analyst do?

A customer analyst examines customer data to identify trends, behaviors, and preferences that can inform business decisions. They use tools like Excel, SQL, or data visualization software to analyze customer interactions, improve customer experience, and support marketing strategies. Strong analytical skills and understanding of customer metrics are essential for this role.
What are popular job titles related to Customer Analyst jobs in Virginia? For Customer Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Analyst jobs in Virginia look for? The top searched job categories for Customer Analyst jobs in Virginia are:
What cities in Virginia are hiring for Customer Analyst jobs? Cities in Virginia with the most Customer Analyst job openings:
Customer Analyst jobs near you
Infographic showing various Customer Analyst job openings in Virginia as of July 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 90% In-person, 2% Hybrid, and 8% Remote job distribution, with an average salary of $61,226 per year, or $29.4 per hour.
Customer Service Analyst

Customer Service Analyst

Insight Global

Richmond, VA • On-site

$20 - $29/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Customer Service Analyst


About the Opportunity

Our client is seeking a detail-oriented and customer-focused Customer Service Analyst to join their team. This role is ideal for someone who enjoys working with customers, analyzing account information, researching discrepancies, and providing exceptional service. The successful candidate will play a key role in supporting business customers by managing account-related inquiries, processing refunds, and assisting with licensing matters.


Responsibilities

  • Process business refunds and front-counter customer transactions
  • Research and resolve outstanding account balances
  • Analyze business accounts and financial records
  • Assist customers with business licensing inquiries and applications
  • Investigate and resolve customer issues in a timely manner
  • Maintain accurate records and documentation within company systems
  • Communicate effectively with internal teams and external customers
  • Provide exceptional customer service and ensure a positive customer experience
  • Support department initiatives and special projects as assigned


Required Qualifications

  • Bachelor's degree in Business Administration, Finance, Accounting, or a related field
  • Beginner to intermediate proficiency in Microsoft Excel
  • Experience working with spreadsheets and creating basic formulas
  • Strong analytical, organizational, and problem-solving skills
  • Previous customer service, customer account management, or customer support experience
  • Excellent verbal and written communication skills
  • Ability to manage multiple tasks and priorities in a fast-paced environment


Preferred Qualifications

  • Experience using Pivot Tables and V-Lookups in Excel
  • Background in financial analysis, account reconciliation, or business operations
  • Experience working with business licenses or account administration


  • Seniority Level
    Entry level
  • Industry
    • Financial Services
  • Employment Type
    Contract
  • Job Functions
    • Customer Service
  • Skills
    • Micro