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Customer Analyst Jobs in Virginia (NOW HIRING)

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a ...

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Customer Analyst information

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$14

$29

$47

How much do customer analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer analyst in Virginia is $29.44, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $35.29 per hour, depending on experience, location, and employer.

What is a customer analyst?

A Customer Analyst is a professional who collects, analyzes, and interprets customer data to help organizations better understand their customers' behaviors, preferences, and trends. They use various analytical tools and techniques to identify patterns in customer data, segment customers, and provide actionable insights that can improve marketing, sales, and customer service strategies. Customer Analysts play a key role in helping businesses enhance customer satisfaction, loyalty, and overall business performance.

How does a customer analyst typically collaborate with other departments within an organization?

Customer Analysts frequently work closely with teams such as marketing, sales, and product development to provide insights into customer behavior and preferences. They analyze data to identify trends and share actionable recommendations that help shape campaign strategies, product enhancements, and customer experience initiatives. Regular meetings and cross-functional projects are common, making strong communication and teamwork skills essential for success in this role. This collaborative environment not only broadens the Analyst’s understanding of the business but also provides valuable opportunities for professional growth.

What are the key skills and qualifications needed to thrive as a customer analyst, and why are they important?

To thrive as a Customer Analyst, you need strong analytical skills, a solid understanding of market research methods, and typically a degree in business, statistics, or a related field. Proficiency in data analysis tools such as Excel, SQL, and platforms like Tableau or Google Analytics is commonly required. Exceptional communication, critical thinking, and problem-solving abilities help in translating complex data into actionable insights for stakeholders. These skills are essential for accurately interpreting customer behaviors and trends, enabling businesses to make informed, data-driven decisions.

Do customer analysts make a lot of money?

Customer analysts typically earn a median salary that varies by experience, location, and industry, with entry-level positions starting around $50,000 annually and experienced analysts earning over $70,000. Skills in data analysis tools like Excel, SQL, or Tableau can enhance earning potential, and certifications may also improve salary prospects.

What are popular job titles related to Customer Analyst jobs in Virginia?

For Customer Analyst jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Analyst jobs in Virginia look for?

The top searched job categories for Customer Analyst jobs in Virginia are:

What cities in Virginia are hiring for Customer Analyst jobs?

Cities in Virginia with the most Customer Analyst job openings:

Customer Analyst jobs near you
Infographic showing various Customer Analyst job openings in Virginia as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 92% In-person, 2% Hybrid, and 6% Remote job distribution, with an average salary of $61,226 per year, or $29.4 per hour.

Analyst 2 of Customer Insights & Analytics

Dollar Tree

Chesapeake, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Dollar Tree rating

4.4

Company rating: 4.4 out of 10

Based on 2,520 frontline employees who took The Breakroom Quiz

37th of 39 rated national retailers

Job description

Analyst 2 of Customer Insights & Analytics
GENERAL PURPOSE OF THE POSITION:
Analyze internal and external data to uncover single and multi-price point white space and assortment opportunities across the Dollar Tree categories to drive incremental traffic and sales while assisting with trends analysis to help build business narratives. As the organization looks to increase and improve customer relative assortment, it is necessary to deliver support to the merchants to understand performance of current market items and potential incremental opportunities. Dedicated individuals to the mining of this data are imperative to the successful integration of the right new items for our shopper. Equally important is a deeper understanding of customer insights and segmentation to inform our go-to-market marketing strategies to improve efficiency and results.
ESSENTIAL ACTIVIES & RESPONSIBILITIES:
  • Support the development and execution of merchandising strategies and decision making by delivering timely, accurate, and actionable insights derived from syndicated data and customer research.

  • Support strategic initiatives with rigorous analytics, utilizing third party data sources including Nielsen, Numerator, 1010, Circana, and customer research.

  • Ability to pull data from several different business sources, provide deep analysis and insights, and build narratives to properly communicate market and Dollar Tree situational details and trends.

  • Assist in the development and maintenance of daily and weekly reporting tools, Power BI dashboards, and custom hierarchies that drive performance visibility across departments.

  • Organize and evaluate large data sets to assist with the development of "white space" and assortment recommendations to drive traffic and sales.

  • Collect and utilize new customer insights to further define customer segmentation and to inform marketing plans to improve efficiency and results.

  • Connect the dots between customer insights, data, and analytics to proactively identify key assortment or marketing changes to improve results.

  • Partner with Big Chalk to assist with deeper understanding of marketing plan measurement and brand health studies for future optimizations to improve results.

  • Assist with senior leader presentations by preparing data driven content and providing analysis leading to proactive recommendations.

  • Assist in customer research initiatives and performance analysis to inform marketing strategies and optimize campaign effectiveness.

  • Help support the development and execution of customer segmentation and insights strategies that drive personalized marketing and enhance customer engagement.

  • Help lead training efforts with merchandising and marketing resources to promote best practices in data interpretation and usage.

  • Identify, prioritize, and initiate data collection process improvements to improve team efficiency.

EXPERIENCE AND EDUCATION REQUIRED:
  • Bachelors Degree (BA / BS/ BFA) or equivalent, and 1-3 years experience.

  • Excellent analytical and problem solving skills. Able to generate and evaluate hypotheses and create narratives for senior leaders.

  • Detail-oriented. Comfortable working with numerical data and information.

  • Strong written and verbal communication skills.

  • Demonstrated initiative, independent thinker and worker.

  • Team player in a collaborative environment.

  • Deadline oriented. Ability to anticipate and address conflicts, to skillfully negotiate, and deliver great outcomes.

  • Advanced skills in Microsoft Office products especially Excel and PowerPoint.

  • Must be willing to relocate to Chesapeake, VA

**Applicants must be authorized to work in the United States on a full-time basis. The company is unable to sponsor employment visas for this position at this time or in the future.
Start Rate = $95,000-112,500K based on experience plus 20% bonus and equity.
The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.
Full time
500 Volvo Parkway,Chesapeake,Virginia 23320
Planning
Dollar Tree

What Dollar Tree employees say

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About Dollar Tree

Sourced by ZipRecruiter

With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Chesapeake, VA, US

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