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Customer Training Manager Jobs (NOW HIRING)

Qualia

Customer Training Specialist

Austin, TX · On-site

$60 - $80/hr

Launch and manage a Train‑the‑Trainer certification program to enable power users to onboard ... Track training activity, attendance, and customer feedback to continuously improve delivery and ...

Forterra Inc.

Training Manager

Clarksburg, MD · On-site

$125 - $150/hr

This role sits within Customer Success but owns training strategy and execution across the entire organization. You'll be responsible for designing, implementing, and managing comprehensive training ...

ALSTOM Gruppe

Training Manager

Phoenix, AZ · On-site

$100 - $125/hr

... our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 ... The Training Manager; oversees training personnel, curricula, testing programs, and training ...

Varsitybrands

Our mission is simple: save our customers time so they can spend more of it changing lives. As part ... The Training Manager is responsible for managing enterprise learning initiatives that support ...

Alstom

Training Manager

Phoenix, AZ · On-site

... our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 ... The Training Manager will report to the General Manager and is responsible for the development ...

Johnson Controls

Training Manager

San Antonio, TX · On-site

$85K - $127K/yr

... helps customers use energy more productively, reduce carbon emissions, and operate with the ... The Training Manager is responsible for leading the development, implementation, and continuous ...

COMLUX AMERICA LLC

Training Manager

Indianapolis, IN

The Training Manager oversees the development anddelivery of instructor-led, hands-on, and e ... Support internal, FAA, EASA, customer, andthird-party audits by ensuring training programs, records ...

Hexcel

Training Manager

Burlington, WA · On-site

$125 - $150/hr

Monitor training compliance and support customer, regulatory, and certification audits. Develop and ... Experience administering or utilizing a Learning Management System (LMS) and maintaining training ...

MasTec Utility Services

Training Manager

Lumberton, NC · On-site

Ensure compliance with OSHA, DOT, utility customer requirements, and applicable federal, state, and ... Manage departmental budgets, training calendars, equipment, and instructional resources. * Travel ...

Securitas Services

Training Manager

Atlanta, GA · On-site

$50K - $55K/yr

We are seeking a Training Manager to lead and coordinate all training activities for a large, high ... Strong customer service and results orientation--- Are you interested in being part of our Team?

MasTec Utility Services

Training Manager

Lumberton, NC · On-site

Ensure compliance with OSHA, DOT, utility customer requirements, and applicable federal, state, and ... Manage departmental budgets, training calendars, equipment, and instructional resources. * Travel ...

Aligneddc

Training Manager

Ord, NE · On-site

Customer support * Employee safety * Maintenance management * Alarm and control systems * Security ... Prepare training materials for equipment and systems by locating and studying technical manuals ...

Huddle House

Training Manager

Claxton, GA · On-site

$60K/yr

Training Manager Summary- The Training Manager (TM) works directly for the Director of Training and ... Communicates all customer comments and concerns to the appropriate Restaurant Manager; follows up ...

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Customer Training Manager information

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$33K

$66.1K

$107K

How much do customer training manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer training manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a customer training manager do?

A Customer Training Manager is responsible for developing, organizing, and delivering training programs to help customers effectively use a company's products or services. They assess customer learning needs, create instructional materials, and may lead in-person or virtual training sessions. Their goal is to enhance customer satisfaction and product adoption by ensuring users are well-informed and confident in using the offerings. Customer Training Managers often collaborate with product, sales, and support teams to keep training content up-to-date and relevant.

How does a customer training manager typically collaborate with product and support teams to deliver effective training programs?

A Customer Training Manager works closely with product and support teams to ensure training materials are accurate, up-to-date, and address real customer needs. This collaboration involves regular meetings to gather insights on product updates, customer feedback, and common support issues. By staying connected, the Training Manager can design sessions that empower customers to use the product more effectively and proactively address frequent concerns, ultimately enhancing customer satisfaction and product adoption.

What are the key skills and qualifications needed to thrive as a customer training manager, and why are they important?

To thrive as a Customer Training Manager, you need expertise in adult learning principles, curriculum design, and strong product knowledge, typically supported by a bachelor’s degree in education, business, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and sometimes industry certifications like CPTM (Certified Professional in Training Management) are highly valuable. Exceptional communication, organizational skills, and the ability to build rapport with diverse audiences set top performers apart in this role. These skills and qualifications are crucial for delivering effective training that drives customer success and product adoption.

What is the difference between Customer Training Manager vs Customer Support Specialist?

AspectCustomer Training ManagerCustomer Support Specialist
Primary FocusDeveloping and delivering training programs for customersProviding technical support and resolving customer issues
Required SkillsTraining design, communication, product knowledgeTechnical troubleshooting, communication, problem-solving
Work EnvironmentTraining sessions, workshops, online coursesHelp desks, support tickets, live chat
Common Industry UsageTechnology, SaaS, manufacturingTechnology, retail, service industries

The Customer Training Manager focuses on creating and managing training programs to educate customers about products or services, while the Customer Support Specialist handles direct technical support and issue resolution. Both roles require strong communication skills, but their core responsibilities differ significantly in scope and daily tasks.

What degree is needed to be a customer training manager?

A customer training manager typically holds a bachelor's degree in fields such as education, business, communications, or a related area. Relevant experience in training, instructional design, or customer service, along with strong communication skills, is also important for this role.

What cities are hiring for Customer Training Manager jobs?

Cities with the most Customer Training Manager job openings:

What states have the most Customer Training Manager jobs?

States with the most job openings for Customer Training Manager jobs include:

What are popular job titles related to Customer Training Manager jobs?

For Customer Training Manager jobs, the most frequently searched job titles are:

Customer Training Manager jobs near you
Infographic showing various Customer Training Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Customer Training Specialist

Lehi, UT • On-site

Valid8 Financial, Inc.
Finance and Insurance • 11 - 50 employees
Learn more about Valid8 Financial, Inc.external

$60 - $80/hr

Other

Posted 8 days ago

Job description

The AmpliFI Training Specialist is a proactive, dealership-facing role focused on driving contract production at dealerships where AmpliFI is installed. You take behavioral, production, and usage signals — some surfaced by our systems, some you go grab yourself — and turn them into dealer outreach: get the right dealer on the phone, and deliver training that actually moves the needle. Success in this role comes down to two things: being relentless in reaching dealers, and being excellent when you train them.

Who Thrives Here
  • Relentless. You don't stop at a voicemail. You follow up, change channels, change times, and keep going until the dealer is on the phone.
  • Exceptional trainer. You can walk into any dealership — live or virtual — and leave Finance & Insurance staff noticeably better at their jobs.
  • Proactive by default. You reach out before there's a problem, not after, and you don't need anyone to tell you to do it.
  • Strong partner. You work shoulder-to-shoulder with Account Managers to keep customers, dealers, and Carketa aligned.
Key Responsibilities
  • Identify which dealers need engagement next, using behavioral, production, and usage data — some provided to you, some you pull yourself.
  • Reach out to those dealers relentlessly — calls, emails, different channels, different times — until you've connected and scheduled the next training touchpoint.
  • Deliver outstanding training to dealership staff — Finance & Insurance managers, desk managers, and sales teams — live, on webinar, or on-site when it makes sense.
  • Build and maintain training curriculum and materials — guides, quick-reference cards, video walkthroughs, and FAQs tailored to dealership workflows.
  • Coordinate with Account Managers to align training timing with deployment schedules and prioritize the dealers that need attention.
  • Surface patterns in training gaps and dealer confusion to Product so AmpliFI gets easier to use over time.
  • Collaborate with the AmpliFI Support team to separate training needs from product issues and route dealers to the right resource.
Qualifications
  • 2+ years in training, enablement, or customer education — ideally in business-to-business software or automotive.
  • Exceptional presentation and training skills — you can explain complex workflows simply and keep an audience engaged.
  • Relentless follow-through. You don't let a dealer go dark without multiple attempts through multiple channels.
  • Patience and adaptability with dealership staff at varying levels of technical experience.
  • Self-directed and organized — you run a full training schedule across many dealers without heavy oversight.
  • Experience creating training materials (guides, videos, slide decks) for different audiences.
Preferred Qualifications
  • Experience in automotive, Finance & Insurance, warranty, or dealer services.
  • Background in dealership operations, Finance & Insurance processes, or dealer-facing enablement.
  • Familiarity with warranty contract workflows or dealer management systems.
  • Experience with learning management systems, video recording, or webinar platforms.
Why Join Carketa
  • Ground-floor opportunity at a company reshaping how the automotive aftermarket warranty ecosystem works together.
  • Direct impact — your work at the dealership level translates directly into contract production.
  • Collaborative, low-ego culture.
  • Clear path to grow into product specialist, enablement leadership, or account-facing roles.
About Carketa

Carketa builds the platform that connects the automotive aftermarket warranty ecosystem. Our VelociFI and AmpliFI products give agents, agencies, dealerships, and Third-Party Administrators the tools to work together more seamlessly — with greater transparency, clearer communication, and less friction at every step. We're looking for driven people to join us at a pivotal stage of growth.

Carketa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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