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Director Customer Training Jobs (NOW HIRING)

StandardAero

Director, Customer

Maryville, TN · On-site

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero ... Manages full employee lifecycle for direct reports, including recruitment, training, performance ...

StandardAero

Director, Customer

Maryville, TN · On-site

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero ... Manages full employee lifecycle for direct reports, including recruitment, training, performance ...

Procare Solutions

Director, Customer Success

Denver, CO · On-site

... and training to help teachers and children thrive. Over 40,000 satisfied customers have chosen ... The Director will provide leadership and direction for a team of Customer Success Managers and ...

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement ... training, and client service. Our office is conveniently located in the heart of Chicago with easy ...

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement ... training, and client service. Our office is conveniently located in the heart of Chicago with easy ...

SmartRent

Director, Customer Service

Phoenix, AZ · Hybrid

The Director of Customer Service oversees the strategic and operational management of the Customer ... Training and Development: * Oversee training programs to ensure staff are equipped with the ...

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement ... training, and client service. Our office is conveniently located in the heart of Chicago with easy ...

SmartRent

Director, Customer Service

Phoenix, AZ · On-site

The Director of Customer Service oversees the strategic and operational management of the Customer ... Training and Development: * Oversee training programs to ensure staff are equipped with the ...

BrightonONE

Director, Customer Experience

Brighton, MA · On-site

$130K - $150K/yr

Director, Customer Experience Job Type: Full-time Location: Hybrid -- 4 days per week in Brighton ... Assists with staffing, training, and developing staff to attain service-level requirements of the ...

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Director Customer Training information

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How much do director customer training jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director customer training in the United States is $64,155.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $75,500.00 per year, depending on experience, location, and employer.

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Director, Customer

Maryville, TN • On-site

StandardAero
Aerospace Product and Parts Manufacturing • 5 - 10K employees
Learn more about StandardAeroexternal

Other

Medical, Life, Retirement, PTO

Re-posted 5 days ago

StandardAero rating

8.6

Company rating: 8.6 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

12th of 68 rated aviation services

Job description


Customer Director
Location: Maryville TN
Build an Aviation Career You're Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for challenges simple to complex. Together, we get the job done-and done well. Our stability, resources, and respectful culture support long-term careers built on trust, teamwork, and doing things right.
The Customer Director is the Director of Programs on the APU team and it is in the AOP. This is a key position leading the APU program including contract negotiations, customer relations, and partnering with Operations on local production.
What You Will Do
  • Recognizes and understands flight/product safety-critical parts and processes; immediately reports safety concerns and participates in proactive risk analysis
  • Demonstrates understanding and adherence to Just Culture principles
  • Provides functional leadership and serves as the primary point of contact for all Customer Service employees within the sector
  • Leads and develops a customer-first culture across front-line staff and management to support customer fulfillment and retention
  • Oversees customer service operations, including development and implementation of procedures, systems, tools, and management controls to improve fulfillment and satisfaction
  • Monitors, analyzes, and reports on customer needs, fulfillment performance, and satisfaction metrics; develops KPIs and provides recommendations for continuous improvement
  • Partners with sites to evaluate customer fulfillment performance and leads identification, coordination, and implementation of corrective actions
  • Ensures consistent delivery of customer service standards across the organization and participates in Customer Service leadership forums
  • Manages full employee lifecycle for direct reports, including recruitment, training, performance management, employee relations, and health and safety
  • Supports business operations through budget management, continuous improvement initiatives, and contributions to strategic planning, forecasting, and special projects
Minimum Qualifications:
  • University degree in business administration, commerce, engineering; or equivalent, or Six+ years of relevant experience
  • 3+ years of experience in customer service or account management experience in an aerospace environment.
Preferred Qualifications:
  • Strong planning, organizational, analytical, leadership, interpersonal, decision making, oral and written communication skills.
  • Strong negotiation, conflict resolution, and customer service skills.
  • Working knowledge of products within the sector
Benefits That Make Life Better
  • Comprehensive Healthcare
  • 401(k) with 100% company match up to 5%
  • Paid Time Off starting day one
  • Bonus opportunities
  • Health & Dependent Care FSAs
  • Short- & Long-Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities

Raising the Standard of Excellence Since 1911
With more than a century of proven excellence, StandardAero is a global leader in aerospace MRO services and customized solutions. Our learning-based culture, advancement opportunities, and industry-leading benefits support meaningful and fulfilling careers.
Inclusivity Is Our Standard
StandardAero is an equal opportunity employer. We foster a respectful, inclusive environment where everyone is welcome to bring their authentic self to work.
Must meet US Persons requirements per ITAR.
StandardAero is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state or local protected class.
About Us
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

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