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Director Customer Training Jobs (NOW HIRING)

Penske

Director - Customer Success

Reading, PA · On-site

The Director, Customer Success will oversee the development, maturing, and execution of our ... training, etc. to do their work consistently and effectively. Customer Success Outcomes ...

Penske

Director - Customer Success

Reading, PA · On-site

The Director, Customer Success will oversee the development, maturing, and execution of our ... training, etc. to do their work consistently and effectively. Customer Success Outcomes ...

Swimlane, Inc.

Director, Customer Success

Denver, CO · On-site

About the role As the Director of Customer Success, you will lead and scale the Customer Success ... Training & Professional Development Opportunities * MacBook Pro * Great Company Culture * We value ...

Swimlane

About the role As the Director of Customer Success, you will lead and scale the Customer Success ... Training & Professional Development Opportunities * MacBook Pro * Great Company Culture * We value ...

Verizon Communications

NY · On-site

$100 - $125/hr

Four or more years of SAAS, marketing, training, and/or customer service experience. * Effective negotiation and closing skills. Additional The Director-Inside Sales is responsible for providing ...

Sugar AI Limited

Director, Customer Success

Denver, CO · On-site

$140K - $150K/yr

About the Role As the Director, Customer Success, you'll spearhead our customer-centric approach to ... training, and support to foster a customer-centric culture and drive performance excellence.

Verizon

Director - Customer Growth

Temple Terrace, FL · On-site

Four or more years of SAAS, marketing, training, and/or customer service experience. * Effective ... Additional The Director-Inside Sales is responsible for providing leadership for the organization ...

Imaginuity

Director, Customer Experience

Raleigh, NC · On-site +1

DIRECTOR, CUSTOMER EXPERIENCE Remote Status: Hybrid Location: Raleigh-Durham, NC ABOUT ADWERX ... onboarding/training programs * Define and monitor team KPIs and quality standards (CSAT, NPS ...

RAMP

Director, Customer Experience

We are hiring a Director to lead a critical part of our omni-channel Customer Experience ... Challenge how we operate - evaluate whether our metrics, workflows, team structures, training, and ...

Apply

Director, Customer Experience

Manhattan, NY · On-site

We are hiring a Director to lead a critical part of our omni-channel Customer Experience ... Challenge how we operate -- evaluate whether our metrics, workflows, team structures, training, and ...

SmartRent

Director, Customer Service

Phoenix, AZ · Hybrid

The Director of Customer Service oversees the strategic and operational management of the Customer ... Training and Development: * Oversee training programs to ensure staff are equipped with the ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Ensure consistent training in communication, negotiation, and Salesforce proficiency * Define and ... Director to enterprise CX leadership * Reinforce QXO's values and SQSCP framework in every customer ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Ensure consistent training in communication, negotiation, and Salesforce proficiency * Define and ... Director to enterprise CX leadership * Reinforce QXO's values and SQSCP framework in every customer ...

Ramp

Director, Customer Experience

New York, NY · On-site +1

$190K - $290K/yr

We are hiring a Director to lead a critical part of our omni-channel Customer Experience ... Challenge how we operate - evaluate whether our metrics, workflows, team structures, training, and ...

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As of Sep 10, 2026, the average yearly pay for director customer training in the United States is $64,155.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $75,500.00 per year, depending on experience, location, and employer.

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Director - Customer Success

Reading, PA • On-site

Penske
Automobile Dealers • 10K+ employees
Learn more about Penskeexternal

Full-time

Posted 6 days ago

Penske Corporation rating

8.7

Company rating: 8.7 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

Job description

Position Summary:
Customer Success is an integral part the Penske Digital Experience. They are the driving force behind ensuring the successful use, adoption, and retention of our products and services. Working with our customers, this team ensures we're building products that our customers love. The Director, Customer Success will oversee the development, maturing, and execution of our Customer Success Program.

In this role, this individual will work collaboratively with leaders and key stakeholders from various cross-functional teams and Business Units to manage and align others to our Customer Success Strategy. 

This role will need to maintain a deep understanding of our customers and product lines. They will also focus on three primary functional areas:
Customer Success Strategy - Develop and implement the overall strategic vision for Customer Success. Contribute to and align with strategies from other business units (i.e., Sales, etc.).
Customer Success Enablement - Ensure that the Customer Success team has the right resources, tools, training, etc. to do their work consistently and effectively.
Customer Success Outcomes - Motivative, develop, and guide the Customer Success team to build relationships with customers and help them to achieve their business goals with our solutions.

We are seeking a thoughtful and engaged servant-leader. Someone who possess a high EQ and is passionate about leading and developing others. We need a Strategic thinker with problem-solving experience. Someone who is self-driven, and handles change well. This individual should also be comfortable working in areas that are gray or otherwise undefined while working to develop a path forward. This Leader should also possess strong business acumen and discretion.

Our office is nestled on the picturesque Green Hills campus of Penske Transportation Solution's corporate location in Reading, PA. The modern, open, and state of the art working space will make you feel like you are working for a tech startup nestled in Silicon Valley! We also offer flexible hybrid work options.

Major Responsibilities:
- Build, Develop, and Lead the Penske Customer Success team.
- Develop Customer Success Strategy & Vision.
- Develop customer adoption, retention, and expansion strategies.
- Customer Success Enablement
- Drive customer outcomes, product adoption, and customer experience.
- Lead cross-functionally to deliver customer success.
- Define and optimize customer journey.
- Operational Excellence
- Ensure the delivery of a legendary customer experience.
- Review and prioritize customer feedback.
- Identify product and service opportunities and gaps.
- Monitor KPIs and metrics for team performance and customer outcomes.
- Utilize data to make informed decisions and track strategic initiatives.
- Report out on team performance, goals, wins, and updates.
- Build and nurture relationships in the Sales Organization.
- Work closely with Sales leadership on strategic initiatives. 
- Other duties/responsibilities as assigned by manager.

About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
- Bachelor's Degree required; Master's Degree preferred.
- 10+ years in leadership, business, customer service, marketing, IT, or related fields.
- 5+ years - team management and development.
- Experience in influencing and/or driving alignment with senior leadership on strategic initiatives.
- Demonstrated experience leading customer success, sales, or other service-oriented teams. 
- Strong Leadership skills
- Strong Interpersonal Skills
- Excellent Communication Skills (i.e., written and verbal)
- Strong Presentation Skills
- Strong Business Acumen
- A Leader with proven ability to influence peers and executives, motivate direct reports.
- Aptitude and passion for Technology
- Strategic Planning
- Critical Thinking and Problem Solving
- Marketing and Sales Skills
- Regular, predictable, full attendance is an essential function of the job. 
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
 
Penske is an Equal Opportunity Employer

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About Penske

Sourced by ZipRecruiter

When you join Penske, you're joining a team that cares about doing its best. At each location, there's a strong sense of teamwork. We're all working together to move our customers forward. That's true for the 11,000+ vehicle repair associates who are working at hundreds of locations across the United States. Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Bloomfield Hills, MI, US

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