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Director Customer Training Jobs (NOW HIRING)

Avoca AI

Director, Customer Success

New York, NY · On-site

$220K - $280K/yr

About the Role As Director of Customer Success, you'll lead a team of technical account managers ... Own and maintain the team's knowledge base - best practices, process/tooling training ...

Penske

Director - Customer Success

Reading, PA

The Director, Customer Success will oversee the development, maturing, and execution of our ... training, etc. to do their work consistently and effectively. Customer Success Outcomes ...

Absorb Software

Director, Customer Enablement

... Director, Customer Enablement, you'll lead the function responsible for ensuring customers get ... Create certification programs, onboarding paths, and advanced training that drive product adoption ...

VEHLO

Director, Customer Support

Troy, MI · On-site

The Director of Customer Support will own the end-to-end support experience for our dealership ... pathing and training programs * Establish a performance management culture with clear ...

Sugar AI Limited

$140K - $150K/yr

About the Role As the Director, Customer Success, you'll spearhead our customer-centric approach to ... training, and support to foster a customer-centric culture and drive performance excellence.

EVENLITE LLC

Director Customer Experience

Trevose, PA · On-site

Director of Customer Experience Classification: Exempt Full Time: Yes Reports To: President WHO WE ... training, quality standards, and knowledge resources to improve consistency, productivity ...

EVENLITE LLC

Director Customer Experience

Trevose, PA · On-site

Director of Customer Experience Classification: Exempt Full Time: Yes Reports To: President WHO WE ... training, quality standards, and knowledge resources to improve consistency, productivity ...

Avoca

Director, Customer Success

Manhattan, NY · On-site

$220K - $280K/yr

About the Role As Director of Customer Success, you'll lead a team of technical account managers ... Own and maintain the team's knowledge base -- best practices, process/tooling training ...

Absorb Software

Director, Customer Enablement

... Director, Customer Enablement, you'll lead the function responsible for ensuring customers get ... Create certification programs, onboarding paths, and advanced training that drive product adoption ...

Radancy

Director, Customer Solutions

Waltham, MA · On-site

What does a great Director, Customer Solutions do? * Oversee a portfolio of projects, manage key ... World-class training that keeps you at the forefront of innovation Radancy is an equal opportunity ...

Turn/River

Director, Customer Retention

San Francisco, CA · On-site

$280K - $290K/yr

About the Role Turn/River is seeking a Director, Customer Retention to work directly with the ... training, licensure, certifications, and organizational requirements. * This role is eligible to ...

Vehlo

Director, Customer Support

Troy, MI · On-site

The Director of Customer Support will own the end-to-end support experience for our dealership ... pathing and training programs * Establish a performance management culture with clear ...

Revionics LLC

Sr Director Customer Success

Our colleagues have access to industry-leading training and development opportunities, and the ... Senior Director, Customer Success A quick snapshot... Revionics guides retailers on the lifecycle ...

Neara

Director, Customer Success Operations

New York, NY · On-site

$180K - $220K/yr

To that end, we are hiring a Director of Customer Success Operations for our US business: a position dedicated to software delivery and project management excellence, internal and customer training ...

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How much do director customer training jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director customer training in the United States is $64,155.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $75,500.00 per year, depending on experience, location, and employer.

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Director, Customer Success

New York, NY • On-site

Avoca AI
See more jobs at Avoca AIexternal

$220K - $280K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

About Avoca
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office.
In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
About the Role
As Director of Customer Success, you'll lead a team of technical account managers (TAMs) responsible for retaining and growing a subset of our customers. This person will also be responsible for setting the vision, creating processes and best practices, and maintaining deep relationships with cross-functional teams. This leader will be accountable for delivering proactive, outcome-based customer engagements across our customer base, strengthening executive partnerships, and driving predictable renewal outcomes. This role owns the renewal forecast, risk management, and value realization strategy, partnering closely with Sales leadership to accelerate growth and ensure predictable revenue performance.
While you will own team management responsibilities you'll also carry a small book of accounts while building and leading a group of Technical Account Managers (TAMs).
What You'll Do
  • Hire, develop, and retain a group of Technical Account Managers and managers of CS.
  • Create and identify strategies to proactively address risks and opportunities related to adoption, engagement, and, most importantly, retention.
  • Set the bar for technical depth, ownership, and customer communication across the team.
  • Define career paths, performance standards, and coaching rhythms that drive continuous improvement.
  • Serve as the senior escalation point - step in decisively with clients when needed to reset expectations or drive to resolution.
  • Design and refine the operating model: escalation paths, staffing plans, workload distribution, and processes.
  • Instrument the function with metrics that give leadership clear visibility into customer health and expansion opportunities.
  • Own and maintain the team's knowledge base - best practices, process/tooling training, configuration preferences, product enablement guides and playbooks.
  • Own the interface between the TAMs, Support, Delivery, Operations, Sales, and Product-Engineering.
  • Influence product and engineering priorities based on patterns in support data.

What You'll Bring
  • 8-12+ years of experience in customer success, with 5+ years in a management role.
  • Track record of building or leading CS teams in a high-growth B2B SaaS environments.
  • Strong technical instincts: you can reason through complex production issues and teach others to do the same.
  • Proven ability to hire well, coach directly, and hold a high bar without micromanaging.
  • Process-builder by nature: you design systems that scale, not just solve the problem in front of you.
  • Comfortable operating cross-functionally with Sales, Support, Product, and Engineering leadership.
  • Comfortable balancing IC work with team leadership.
  • Excellent communicator who can distill complexity into clarity for any audience.

Who You Are
  • A builder and operator at heart. You're energized by standing up new functions, systematizing what works, and iterating relentlessly.
  • A strategic leader who thrives in high-growth, high-ambiguity environments and is motivated by outsized impact.
  • Deeply collaborative, with a natural instinct for forging alignment across Sales, Product, Engineering, and Support.
  • In-office, engaged, and eager to lead from the front at our NYC location full-time.

Benefits
  • Comprehensive medical, dental, and vision insurance
  • Company-sponsored 401(k) through Vestwell
  • Flexible PTO plus U.S. federal holidays
  • Monthly wellness stipend
  • Company-wide off-sites
  • Daily in-office lunch through Parkday
  • Dinner covered when working late
  • Commuter benefits and late-night rideshare
  • Standing desks and workspace accommodations available on request
  • All core tools and software provided

Compensation: The expected base salary for this role is $220,000-$280,000, with final compensation based on experience, skills, and qualifications. Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits. Our Recruiting team will share full details as you progress through the process.
Why Avoca
At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity. We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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