Customer Training Manager Jobs in Wisconsin (NOW HIRING)

About us: At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world's most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions. Visit Plexus.com to learn more about our unwavering commitment to our vision

When we invest in our people, we invest in building a better world. With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best.

Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success. As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth. Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development.

We also prioritize work-life balance and offer a variety of perks to enhance the team member experience. For more information, visit our US benefits website at usbenefits.plexus.com. Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued

The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range: $85,100.00 - $127,700.00 Purpose Statement: The Training Manager will lead and coordinate the development and execution of effective technical training programs

This role is focused on equipping employees with the essential skills and knowledge necessary for success within the organization by striving to create a dynamic learning environment, ensuring that training initiatives align with the business objectives and contribute to the overall professional growth of the team. Key Job Accountabilities: Establish and implement performance expectations and productivity standards for training supervisors, in-line trainers, and training specialists. Oversee standard work governance across sites, including training team structure and development, training matrix management, and compliance to training standard operating practices.

Lead the identification and propagation of best practices, sharing across regions and acting as an escalation point for site training teams. Direct research and review of training program content, partnering with functional manager, employees, and subject matter experts to create core and custom technical programs. Develop and manage training resources, work closely with functional experts or subject matter experts to continuously expand training resources and deploy it across various sites and regions.

Education/Experience Qualifications: Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent experience. A combination of education, experience, and time in field will be taken into consideration, and internal candidates may have distinct requirements tailored to their demonstrated skills and contributions within the organization. Other Qualifications: Comprehensive knowledge of the principles, methods, and techniques used in the development and delivery of training programs.

Demonstrated problem solving and decision making abilities with effective organizational and time management skills; the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision. Demonstrated strong cross-regional collaboration, consensus-building and problem solving skills. Training development and facilitation experience is required Excellent written and verbal communication skills with the ability to focus and clarify concepts.

Excellent listening skills and expertise in group facilitation. Technical understanding of the learning management system and authoring tools. General office equipment and materials.

Physical Requirements: Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform. We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at GHQ.TA@plexus.com

Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications. We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Some offers of employment are contingent upon successfully passing a drug screen and/or background check.