... customer-facing education programs as deemed appropriate. The Training Manager leads the ... development of training which provides in-depth technical knowledge of products, therapies ...
... customer-facing education programs as deemed appropriate. The Training Manager leads the ... development of training which provides in-depth technical knowledge of products, therapies ...
Training Manager
Portland, OR · On-site
Customer support * Employee safety * Maintenance management * Alarm and control systems * Security ... Prepare training materials for equipment and systems by locating and studying technical manuals ...
Training Manager
Portland, OR · On-site
Customer support * Employee safety * Maintenance management * Alarm and control systems * Security ... Prepare training materials for equipment and systems by locating and studying technical manuals ...
Operations Training Manager
Beaverton, OR · On-site
You don't have to imagine what it's like working for a rapidly growing, nimble, customer-focused ... If you love training call center staff and management, including assessing training needs and ...
Operations Training Manager
Beaverton, OR · On-site
You don't have to imagine what it's like working for a rapidly growing, nimble, customer-focused ... If you love training call center staff and management, including assessing training needs and ...
Operations Training Manager
Beaverton, OR · On-site
You don't have to imagine what it's like working for a rapidly growing, nimble, customer-focused ... If you love training call center staff and management, including assessing training needs and ...
Operations Training Manager
Beaverton, OR · On-site
You don't have to imagine what it's like working for a rapidly growing, nimble, customer-focused ... If you love training call center staff and management, including assessing training needs and ...
Supports VAME in meeting customer training needs. * Supports Senior Manager in developing and communicating training strategy and direction regionally; monitors VAME forecasting, analyzes data and ...
Supports VAME in meeting customer training needs. * Supports Senior Manager in developing and communicating training strategy and direction regionally; monitors VAME forecasting, analyzes data and ...
Manager in Training
Portland, OR · On-site
Manager in Training SBM's Manager-in-Training (MIT) is a rigorous 9-week program built to develop ... Review customer requests for service to ascertain cause for service request, type of malfunction ...
Manager in Training
Portland, OR · On-site
Manager in Training SBM's Manager-in-Training (MIT) is a rigorous 9-week program built to develop ... Review customer requests for service to ascertain cause for service request, type of malfunction ...
Manager in Training
Portland, OR · On-site
Manager in Training SBM's Manager-in-Training (MIT) is a rigorous 9-week program built to develop ... Review customer requests for service to ascertain cause for service request, type of malfunction ...
Manager in Training
Portland, OR · On-site
Manager in Training SBM's Manager-in-Training (MIT) is a rigorous 9-week program built to develop ... Review customer requests for service to ascertain cause for service request, type of malfunction ...
Demonstrate superior customer service skills * Assist the Branch Manager in the preparation of ... training, OSHA compliance, DOT regulation and manage drug and alcohol testing * Other duties ...
Demonstrate superior customer service skills * Assist the Branch Manager in the preparation of ... training, OSHA compliance, DOT regulation and manage drug and alcohol testing * Other duties ...
Manager In Training
Portland, OR · On-site
As a Manager in Training at United Rentals, you will be assigned to a branch or multiple branches ... Exposure to all areas of business operation such as customer service, sales and marketing ...
Manager In Training
Portland, OR · On-site
As a Manager in Training at United Rentals, you will be assigned to a branch or multiple branches ... Exposure to all areas of business operation such as customer service, sales and marketing ...
Manager In Training
Portland, OR · On-site
Demonstrate superior customer service skills * Assist the Branch Manager in the preparation of ... training, OSHA compliance, DOT regulation and manage drug and alcohol testing * Other duties ...
Manager In Training
Portland, OR · On-site
Demonstrate superior customer service skills * Assist the Branch Manager in the preparation of ... training, OSHA compliance, DOT regulation and manage drug and alcohol testing * Other duties ...
Manager In Training
Fairview, OR · On-site
Description As a Manager-In-Training you will be in a full-time position that offers benefits ... He/ She will maintain a pleasant and courteous environment to customers and team members according ...
Manager In Training
Fairview, OR · On-site
Description As a Manager-In-Training you will be in a full-time position that offers benefits ... He/ She will maintain a pleasant and courteous environment to customers and team members according ...
Manager In Training
Portland, OR · On-site
As a Manager in Training at United Rentals, you will be assigned to a branch or multiple branches ... Exposure to all areas of business operation such as customer service, sales and marketing ...
Manager In Training
Portland, OR · On-site
As a Manager in Training at United Rentals, you will be assigned to a branch or multiple branches ... Exposure to all areas of business operation such as customer service, sales and marketing ...
Manager in Training
$55K - $85K/yr
Every role here plays a key part in shaping an exceptional experience for our customers and for ... Manager In Training: * Lead from the front : open/close, set the daily game plan, keep the shop ...
Manager in Training
$55K - $85K/yr
Every role here plays a key part in shaping an exceptional experience for our customers and for ... Manager In Training: * Lead from the front : open/close, set the daily game plan, keep the shop ...
Manager In Training
Portland, OR · On-site
Description As a Manager-In-Training you will be in a full-time position that offers benefits ... He/ She will maintain a pleasant and courteous environment to customers and team members according ...
Manager In Training
Portland, OR · On-site
Description As a Manager-In-Training you will be in a full-time position that offers benefits ... He/ She will maintain a pleasant and courteous environment to customers and team members according ...
Manager In Training
Happy Valley, OR · On-site
Description As a Manager-In-Training you will be in a full-time position that offers benefits ... He/ She will maintain a pleasant and courteous environment to customers and team members according ...
Manager In Training
Happy Valley, OR · On-site
Description As a Manager-In-Training you will be in a full-time position that offers benefits ... He/ She will maintain a pleasant and courteous environment to customers and team members according ...
Manager in Training
Portland, OR · On-site
$55K - $85K/yr
Every role here plays a key part in shaping an exceptional experience for our customers and for ... Manager In Training: * Lead from the front : open/close, set the daily game plan, keep the shop ...
Manager in Training
Portland, OR · On-site
$55K - $85K/yr
Every role here plays a key part in shaping an exceptional experience for our customers and for ... Manager In Training: * Lead from the front : open/close, set the daily game plan, keep the shop ...
Manager In Training
Clackamas, OR · On-site
Description As a Manager-In-Training you will be in a full-time position that offers benefits ... He/ She will maintain a pleasant and courteous environment to customers and team members according ...
Manager In Training
Clackamas, OR · On-site
Description As a Manager-In-Training you will be in a full-time position that offers benefits ... He/ She will maintain a pleasant and courteous environment to customers and team members according ...
Manager In Training
Gresham, OR · On-site
Description As a Manager-In-Training you will be in a full-time position that offers benefits ... He/ She will maintain a pleasant and courteous environment to customers and team members according ...
Manager In Training
Gresham, OR · On-site
Description As a Manager-In-Training you will be in a full-time position that offers benefits ... He/ She will maintain a pleasant and courteous environment to customers and team members according ...
Manager In Training
Beaverton, OR · On-site
Description As a Manager-In-Training you will be in a full-time position that offers benefits ... He/ She will maintain a pleasant and courteous environment to customers and team members according ...
Manager In Training
Beaverton, OR · On-site
Description As a Manager-In-Training you will be in a full-time position that offers benefits ... He/ She will maintain a pleasant and courteous environment to customers and team members according ...
Manager In Training
Troutdale, OR · On-site
Description As a Manager-In-Training you will be in a full-time position that offers benefits ... He/ She will maintain a pleasant and courteous environment to customers and team members according ...
Manager In Training
Troutdale, OR · On-site
Description As a Manager-In-Training you will be in a full-time position that offers benefits ... He/ She will maintain a pleasant and courteous environment to customers and team members according ...
Customer Training Manager information
What does a customer training manager do?
A Customer Training Manager is responsible for developing, organizing, and delivering training programs to help customers effectively use a company's products or services. They assess customer learning needs, create instructional materials, and may lead in-person or virtual training sessions. Their goal is to enhance customer satisfaction and product adoption by ensuring users are well-informed and confident in using the offerings. Customer Training Managers often collaborate with product, sales, and support teams to keep training content up-to-date and relevant.
How does a customer training manager typically collaborate with product and support teams to deliver effective training programs?
A Customer Training Manager works closely with product and support teams to ensure training materials are accurate, up-to-date, and address real customer needs. This collaboration involves regular meetings to gather insights on product updates, customer feedback, and common support issues. By staying connected, the Training Manager can design sessions that empower customers to use the product more effectively and proactively address frequent concerns, ultimately enhancing customer satisfaction and product adoption.
What are the key skills and qualifications needed to thrive as a customer training manager, and why are they important?
To thrive as a Customer Training Manager, you need expertise in adult learning principles, curriculum design, and strong product knowledge, typically supported by a bachelor’s degree in education, business, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and sometimes industry certifications like CPTM (Certified Professional in Training Management) are highly valuable. Exceptional communication, organizational skills, and the ability to build rapport with diverse audiences set top performers apart in this role. These skills and qualifications are crucial for delivering effective training that drives customer success and product adoption.
What is the difference between Customer Training Manager vs Customer Support Specialist?
| Aspect | Customer Training Manager | Customer Support Specialist |
|---|---|---|
| Primary Focus | Developing and delivering training programs for customers | Providing technical support and resolving customer issues |
| Required Skills | Training design, communication, product knowledge | Technical troubleshooting, communication, problem-solving |
| Work Environment | Training sessions, workshops, online courses | Help desks, support tickets, live chat |
| Common Industry Usage | Technology, SaaS, manufacturing | Technology, retail, service industries |
The Customer Training Manager focuses on creating and managing training programs to educate customers about products or services, while the Customer Support Specialist handles direct technical support and issue resolution. Both roles require strong communication skills, but their core responsibilities differ significantly in scope and daily tasks.
What degree is needed to be a customer training manager?
A customer training manager typically holds a bachelor's degree in fields such as education, business, communications, or a related area. Relevant experience in training, instructional design, or customer service, along with strong communication skills, is also important for this role.
What cities in Oregon are hiring for Customer Training Manager jobs?
Cities in Oregon with the most Customer Training Manager job openings:
Training Manager, Biotronik NEURO
Lake Oswego, OR • On-site
Biotronik
Full-time
Re-posted 5 days ago
Job description
Training Manager, Biotronik NEURO
At BIOTRONIK Neuro, we're ready to redefine relief for patients experiencing chronic pain. Leveraging BIOTRONIK's advanced cardiovascular technologies, BIOTRONIK Neuro has created a new approach to SCS therapy management: one that's not just implanted, but truly connected to the needs of patients and providers.
The Training Manager is responsible for establishing best practices and continuous process improvement for US-based training initiatives targeted primarily at field sales and clinical support employees, as well as customer-facing education programs as deemed appropriate. The Training Manager leads the development of training which provides in-depth technical knowledge of products, therapies, processes, and product benefits. The Training Manager is also responsible for supporting the certification progress of new hires and provides training and guidance to the field trainers and on-boarding mentors.
Essential Functions:
The Training Manager's responsibilities include the following:
Competencies:
Required Education and Experience:
Preferred Education and Experience:
Supervisory Responsibilities:
None
Work Environment:
This job operates in a professional office environment whether on-site or remote. This role routinely uses standard office equipment such as computers, camera, and phones.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a largely sedentary role; however, there will be some in-person facilitation. This would require the ability to stand for long periods of time, move about the room to monitor workshops, and bend and lift equipment such as programmers (approximately 25 pounds). While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Position Type/Expected Hours of Work:
This is a full-time position. Standard days of work are Monday through Friday. Hours of work may vary depending on time zone supported. Occasional evening and weekend work may be required as job duties demand.
Travel:
Approximately 30-50% domestic overnight travel expected. This includes travel to headquarters to facilitate classes, as well as support of customer training and congresses. There is potential for International travel, but this would be rare.
Additional Eligibility Qualifications:
If not already certified in BIOTRONIK Neuro's products, this person would need to complete a certification course
Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.
Location: Remote out of Lake Oswego, OR | Working hours: Full-time | Type of contract: Undefined
Apply now under: www.biotronik.com/careers
Job ID: 62441 | BIOTRONIK NRO INC. | USA
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.
At BIOTRONIK Neuro, we're ready to redefine relief for patients experiencing chronic pain. Leveraging BIOTRONIK's advanced cardiovascular technologies, BIOTRONIK Neuro has created a new approach to SCS therapy management: one that's not just implanted, but truly connected to the needs of patients and providers.
The Training Manager is responsible for establishing best practices and continuous process improvement for US-based training initiatives targeted primarily at field sales and clinical support employees, as well as customer-facing education programs as deemed appropriate. The Training Manager leads the development of training which provides in-depth technical knowledge of products, therapies, processes, and product benefits. The Training Manager is also responsible for supporting the certification progress of new hires and provides training and guidance to the field trainers and on-boarding mentors.
Essential Functions:
The Training Manager's responsibilities include the following:
- Lead the development and implementation of education programs aligned with Training and Education department activities and corporate goals and objectives
- Coordinate the preparation of presentations, lectures, publications, and online training content related to BIOTRONIK Neuro's products, new hire onboarding, customer-facing education, etc.
- Provide training and guidance to the field trainers and support the certification progress of new hires
- Maintain expertise on products, therapies and product benefits versus the competition and acquire knowledge on new BIOTRONIK Neuro therapies and competitor products
- Provide instructional support for the facilitation of education programs
- Maintain and apply expertise in subject matter, instructional design, adult learning, and facilitation
- Support the development of requirements for the training and certification of field employees
- Support the development of department policies, procedures and work instructions including a formal certification manual
- Build performance improvement capabilities and metrics that directly help the sales organization create and maintain a competitive advantage
- Support a global training partnership
Competencies:
- Adult Learning theory, instructional design, facilitation skills
- Experience with SCS implant and follow-up, or equivalency
- Attention to detail
- Self-motivated
- Ability to work autonomously as well as collaboratively
Required Education and Experience:
- BA/BS in Learning, Biology, Health Science, Engineering or Nursing or Equivalent work experience
- 5 years of field clinical/sales experience in the Medical Device or Complex Pharmaceutical Industry
- Experience in developing and leading technical training initiatives
Preferred Education and Experience:
- Experience developing and leading training for invasive medical device therapy
- Certification in a nationally recognized training/facilitation course
- Certification in curriculum architecture and slide design
Supervisory Responsibilities:
None
Work Environment:
This job operates in a professional office environment whether on-site or remote. This role routinely uses standard office equipment such as computers, camera, and phones.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a largely sedentary role; however, there will be some in-person facilitation. This would require the ability to stand for long periods of time, move about the room to monitor workshops, and bend and lift equipment such as programmers (approximately 25 pounds). While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Position Type/Expected Hours of Work:
This is a full-time position. Standard days of work are Monday through Friday. Hours of work may vary depending on time zone supported. Occasional evening and weekend work may be required as job duties demand.
Travel:
Approximately 30-50% domestic overnight travel expected. This includes travel to headquarters to facilitate classes, as well as support of customer training and congresses. There is potential for International travel, but this would be rare.
Additional Eligibility Qualifications:
If not already certified in BIOTRONIK Neuro's products, this person would need to complete a certification course
Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.
Location: Remote out of Lake Oswego, OR | Working hours: Full-time | Type of contract: Undefined
Apply now under: www.biotronik.com/careers
Job ID: 62441 | BIOTRONIK NRO INC. | USA
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.