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Customer Support Jobs in Springfield, IL (NOW HIRING)

Ollie's

Customer Service Associate

Springfield, IL

$15.25 - $16.25/hr

The Customer Service Associate assists customers and helps to maintain the store appearance. The ... Support Ollie's Army and other donation programs year-round. * Assist with receiving the truck ...

Memorial Health

CUSTOMER SERVICE ASSOCIATE

Springfield, IL · On-site

$16.50 - $24.82/hr

... that support our mission, vision and values: * SAFETY: Prevent Harm - I put safety first in ... Ensure that each customer receives outstanding service by providing a friendly environment, which ...

Memorial Health

Customer Service Associate

Springfield, IL · On-site

$16.50 - $24.82/hr

... that support our mission, vision and values: * SAFETY: Prevent Harm - I put safety first in ... Ensure that each customer receives outstanding service by providing a friendly environment, which ...

Memorial Health

CUSTOMER SERVICE ASSOCIATE

Springfield, IL · On-site

$16.50 - $24.82/hr

... that support our mission, vision and values: * SAFETY: Prevent Harm - I put safety first in ... Ensure that each customer receives outstanding service by providing a friendly environment, which ...

Carmax

Customer Specialist - Part Time

Springfield, IL · On-site

$17.20 - $36/hr

You'll act as a trusted guide, supporting customers through every step of their car-buying and selling journey. From facilitating appraisals and test drives to managing paperwork and repair orders ...

Carmax

Customer Specialist - Full Time

Springfield, IL · On-site

$17.20 - $25.80/hr

You'll act as a trusted guide, supporting customers through every step of their car-buying and selling journey. From facilitating appraisals and test drives to managing paperwork and repair orders ...

Carmax

Customer Specialist - Part Time

Springfield, IL · On-site

$17.20 - $36/hr

You'll act as a trusted guide, supporting customers through every step of their car-buying and selling journey. From facilitating appraisals and test drives to managing paperwork and repair orders ...

Carmax

Customer Specialist - Full Time

Springfield, IL · On-site

$17.20 - $25.80/hr

You'll act as a trusted guide, supporting customers through every step of their car-buying and selling journey. From facilitating appraisals and test drives to managing paperwork and repair orders ...

SCHEELS

Gun Customer Service

Springfield, IL · On-site

$18.50/hr

Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners Efficiency * Demonstrate pride and ownership ...

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All JobsCustomer Support JobsCustomer Support Jobs in Springfield, IL

Customer Support information

See Springfield, IL salary details

$11

$19

$27

How much do customer support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for customer support in Springfield, IL is $19.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.72 per hour, depending on experience, location, and employer.

How do Customer Support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the work of customer support?

Customer support involves assisting customers with inquiries, troubleshooting issues, and providing information about products or services. Support agents often communicate via phone, email, or chat and use tools like customer relationship management (CRM) software to track interactions and resolve problems efficiently.

What are the key skills and qualifications needed to thrive as a Customer Support representative, and why are they important?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What are the highest paying customer service jobs?

High-paying customer service roles include customer support managers, technical support specialists, and client services directors, often requiring advanced skills, industry experience, and sometimes certifications. These positions typically offer higher salaries due to increased responsibilities, technical expertise, and leadership duties.

What jobs pay 4000 a week without a degree?

Customer support roles typically do not pay $4,000 a week without advanced skills or management responsibilities. High-paying jobs in this field usually require extensive experience, specialized knowledge, or supervisory positions. Most roles offering such high weekly pay are in sales, real estate, or entrepreneurial ventures rather than standard customer support positions.

What do customer support representatives do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

How can I make 2000 a week working from home?

Customer support roles can pay $2000 or more per week if you work full-time, handle high-volume or specialized support, and have strong communication skills. Earning this amount often requires experience, excellent performance, and sometimes working for companies that offer premium or overtime pay. Building skills in technical support, using CRM tools, and maintaining a consistent schedule can help increase earning potential.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Springfield, IL? The most popular types of Customer Support jobs in Springfield, IL are:
What are popular job titles related to Customer Support jobs in Springfield, IL? For Customer Support jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Springfield, IL look for? The top searched job categories for Customer Support jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Support jobs? Cities near Springfield, IL with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Springfield, IL as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,571 per year, or $19 per hour.
Customer Service Representative

Customer Service Representative

Habegger

Springfield, IL

$17 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 5 days ago

Habegger Corporation rating

4.8

Company rating: 4.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

351st of 366 rated retail wholesalers

Job description

The Habegger Corporation in Springfield, IL is looking to hire a full-time Customer Service Representative to provide day-to-day support for our HVAC customers. Do you have exceptional multitasking skills? Are you looking for an opportunity to contribute to sales growth while performing administrative duties for a successful company? If so, please read on!

This position earns a competitive wage of $17-$22/hr, depending on experience, plus opportunities to earn up to $4,000/yr in bonuses. Employees are also eligible for an annual merit increase of up to 3%, depending on corporate guidelines. We provide generous benefits, including health, dental, Aflac, a 401(k) plan with up to 5% company match, paid vacation, sick days, profit sharing, a flexible spending account, and life insurance. If this sounds like the right opportunity for you, apply today!


ABOUT THE HABEGGER CORPORATION

We are an experienced HVAC distributor that's been providing top-quality products since 1952. We have over 40 locations in 8 states and have demonstrated customer loyalty and support in helping businesses grow. Our goal is to be number one in the industry while maintaining the highest ethical standards.

Here at Habegger, our philosophy is to "hire good people, give them the tools, and get out of the way." We know that our team of outstanding employees is the reason we have the success that we do, so we offer a culture of growth, great pay, and awesome benefits.


A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

In this customer service position, you play an integral part in supporting our sales, profit, and customer service objectives. Your professional nature serves you well as you communicate with customers both over the phone and in person. Each person trusts you with their needs because you listen intently and sincerely seek personalized HVAC solutions. While serving customers in the showroom, you confidently promote sales, monthly specials, and counter specials. You serve will-call customers by picking up and loading orders in an accurate and efficient manner as well as maintaining showroom cleanliness.

Behind the scenes, you perform administrative warehouse duties including, shipping, receiving, and facilities maintenance. With close attention to detail, you process and coordinate the filling of customer orders. Because you always stay up to date on company processes, policies, and procedures, you're able to perform your duties in an effective and successful manner. You enjoy that each day is a little different and find fulfillment in contributing to the company's success!


QUALIFICATIONS

  • Exceptional communication skills
  • Working knowledge of HVAC terms
  • Basic computer skills
  • Ability to regularly lift up to 100 lbs.
  • Ability to operate a forklift or be willing to be trained on it is a plus

Are you clean-cut and professional in appearance? Do you enjoy performing administrative duties? Are you a people person? If so, you might just be perfect for this position!


ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 62703

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