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Customer Support Jobs in Springfield, IL (NOW HIRING)

Nutanix

Customer Education Coordinator

Springfield, IL · On-site

The ideal candidate is highly organized, detail-oriented, and customer-focused, with experience supporting technical training programs and working across distributed teams. About the Team At Nutanix ...

Chico's FAS

Support Associate - Chico's

Springfield, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Cayuse Holdings

ACSC CS Agent 1 Level 1

Springfield, IL · On-site

$15 - $17/hr

Customer Support Agent CAYUSE COMPANY: Cayuse Commercial Services, LLC LOCATION: Remote PAY RATE: $15.00-$17.00 per hour EMPLOYEE TYPE: Full-Time Hourly Non-Exempt The Work The Customer Service ...

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Comcast

Xfinity Retail Service Associate

Springfield, IL · On-site

$17/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go ...

Sanco Thermo King

Trailer Technician

Springfield, IL · On-site

$23 - $32/hr

Provides service and customer support during field visits or dispatches * Diagnoses errors or technical problems and determines proper solutions * Produces timely and detailed service reports ...

Sanco Thermo King

Trailer Technician

Springfield, IL · On-site

$23 - $32/hr

Provides service and customer support during field visits or dispatches * Diagnoses errors or technical problems and determines proper solutions * Produces timely and detailed service reports ...

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All JobsCustomer Support JobsCustomer Support Jobs in Springfield, IL

Customer Support information

See Springfield, IL salary details

$11

$19

$27

How much do customer support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for customer support in Springfield, IL is $19.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.72 per hour, depending on experience, location, and employer.

How do Customer Support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the work of customer support?

Customer support involves assisting customers with inquiries, troubleshooting issues, and providing information about products or services. Support agents often communicate via phone, email, or chat and use tools like customer relationship management (CRM) software to track interactions and resolve problems efficiently.

What are the key skills and qualifications needed to thrive as a Customer Support representative, and why are they important?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What are the highest paying customer service jobs?

High-paying customer service roles include customer support managers, technical support specialists, and client services directors, often requiring advanced skills, industry experience, and sometimes certifications. These positions typically offer higher salaries due to increased responsibilities, technical expertise, and leadership duties.

What jobs pay 4000 a week without a degree?

Customer support roles typically do not pay $4,000 a week without advanced skills or management responsibilities. High-paying jobs in this field usually require extensive experience, specialized knowledge, or supervisory positions. Most roles offering such high weekly pay are in sales, real estate, or entrepreneurial ventures rather than standard customer support positions.

What do customer support representatives do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

How can I make 2000 a week working from home?

Customer support roles can pay $2000 or more per week if you work full-time, handle high-volume or specialized support, and have strong communication skills. Earning this amount often requires experience, excellent performance, and sometimes working for companies that offer premium or overtime pay. Building skills in technical support, using CRM tools, and maintaining a consistent schedule can help increase earning potential.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Springfield, IL? The most popular types of Customer Support jobs in Springfield, IL are:
What are popular job titles related to Customer Support jobs in Springfield, IL? For Customer Support jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Springfield, IL look for? The top searched job categories for Customer Support jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Support jobs? Cities near Springfield, IL with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Springfield, IL as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,571 per year, or $19 per hour.
Customer Service Rep(02822) - 415 Keokuk Street

Customer Service Rep(02822) - 415 Keokuk Street

Domino's Pizza

Lincoln, IL • On-site

$15.50 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,894 frontline employees who took The Breakroom Quiz

18th of 21 rated food delivery companies

Job description

Company Description

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family.  Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team at our 415 Keokuk Street location in Lincoln, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring exceptional service and maintaining our company's reputation for excellence.

  • Answer incoming phone calls professionally and efficiently, addressing customer inquiries, concerns, and requests
  • Provide accurate information about our products, services, and policies
  • Process orders, returns, and exchanges while maintaining a high level of accuracy
  • Resolve customer complaints and escalate complex issues to appropriate departments when necessary
  • Maintain detailed records of customer interactions and transactions using our CRM system
  • Collaborate with team members to ensure seamless customer support across all channels
  • Identify and communicate common customer issues to help improve our products and services
  • Participate in ongoing training to stay updated on company policies, products, and industry trends
  • Maintain a clean and organized workspace to ensure a professional environment
Qualifications
  • High school diploma or equivalent
  • Previous experience in customer service, preferably in a phone-based role
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using computers and customer relationship management (CRM) software
  • Basic math skills for processing transactions and handling financial inquiries
  • Ability to multitask and work efficiently in a fast-paced environment
  • Positive, upbeat attitude with a genuine desire to help customers
  • Empathetic approach to customer concerns and complaints
  • Flexibility to work various shifts, including evenings and weekends as needed
  • Physical ability to stand, walk, sit, and use office equipment for extended periods
  • Capacity to lift and carry up to 25 pounds when necessary
  • Must be {AGE} years of age or older
Additional Information

BENEFITS

  • Flexible hours
  • Competitive wages
  • Employee discount on all food items
  • Advancement opportunities
  • Paid Training

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

  • Offered Health, Dental & Vision Insurance after 60 days of employment
  • Voluntary accident coverage/Critical illness coverage
  • Flexible Spending Accounts
  • Ability to contribute to a 401(k)

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Domino's logo

About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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