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Customer Support Jobs in Seattle, WA (NOW HIRING)

HealthFirst

Customer Support Representative

Mukilteo, WA · On-site

$18 - $24.50/hr

Applies customer credit card and electronic payments. Issues customer credits and track customer order shipments. Responsible for confidential and sensitive information. KEY RESPONSIBILITIES:

New

Pulse Games

Head of Customer Support

Seattle, WA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

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Showing results 21-40

All JobsCustomer Support JobsCustomer Support Jobs in Seattle, WA

Customer Support information

See Seattle, WA salary details

$13

$21

$32

How much do customer support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer support in Seattle, WA is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $23.80 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Seattle, WA?

The most popular types of Customer Support jobs in Seattle, WA are:

What are popular job titles related to Customer Support jobs in Seattle, WA?

For Customer Support jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Seattle, WA look for?

The top searched job categories for Customer Support jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Customer Support jobs?

Cities near Seattle, WA with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $45,462 per year, or $21.9 per hour.

Customer Support Representative

HealthFirst

Mukilteo, WA • On-site

$18 - $24.50/hr

Other

Posted 3 days ago

New

Job description

Effecitve 11/15/2024
JOB OVERVIEW:
This position is responsible for receiving customer inquiries (telephone calls and e-transactions) on various issues, including orders, payments, and account service. Handles invoice inquiries, order discrepancies and customer complaints. Writes new orders as required. Applies customer credit card and electronic payments. Issues customer credits and track customer order shipments. Responsible for confidential and sensitive information.
KEY RESPONSIBILITIES:

  • Answers incoming telephone queue and/or contact customers directly via telephone or email.
  • Works closely with sales team to process customer orders.
  • Processes applicable documentation and follow up on customer requests/inquiries through completion, ensuring quality service.
  • Documents all customer interactions and other pertinent information in applicable databases to provide an accurate record of account history.
  • Works closely with customers, internal departments and management as needed for problem resolution and/or process improvements to ensure effective and timely service for internal and external customers.
  • Performs additional department-specific duties related to the CSR position.
  • Participates in special projects and performs other duties as required.
SPECIFIC KNOWLEDGE & SKILLS:
  • Excellent communication skills (both written and verbal), decision making, human relations, presentation, and organization skills.
  • Professional appearance and presentation required.
  • Excellent computer knowledge, especially with Microsoft Office applications.
  • Ability to professionally handle and resolve stressful situations will be required.
  • Excellent telephone skills, detail oriented and ability to handle confidential information.

GENERAL SKILLS & COMPETENCIES:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
MINIMUM WORK EXPERIENCE: Minimum of 1 year in customer service experience or equivalent required.
PREFERRED EDUCATION: General education, vocational training and/or on-the-job training.
TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. No special physical demands required.
PERFORMANCE REQUIREMENTS: Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceeds expectations.
HealthFirst is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

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