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Customer Support Jobs in Spokane, WA (NOW HIRING)

Worldwide TechServices

Dynamic PC Support

Spokane, WA · On-site

$19/hr

Provide customer support for designated equipment * Answer client questions in a professional manner * Accept and deliver all service calls assigned within the established service level agreement for ...

Worldwide TechServices

Dynamic PC Support

Spokane, WA · On-site

Provide customer support for designated equipment * Answer client questions in a professional manner * Accept and deliver all service calls assigned within the established service level agreement for ...

Spokane Hardware Supply

Customer Service Rep

Spokane, WA · On-site

$17 - $25/hr

Perform basic mathematical functions in the course of sales and customer support WE BELIEVE IN WORK LIFE BALANCE: * Vacation Time: Employees will be frontloaded a prorated amount of vacation time ...

Spokane Hardware Supply

Customer Service Rep

Spokane, WA · On-site

$17 - $25/hr

Perform basic mathematical functions in the course of sales and customer support WE BELIEVE IN WORK LIFE BALANCE: * Vacation Time: Employees will be frontloaded a prorated amount of vacation time ...

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All JobsCustomer Support JobsCustomer Support Jobs in Spokane, WA

Customer Support information

See Spokane, WA salary details

$12

$19

$28

How much do customer support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer support in Spokane, WA is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $21.15 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Spokane, WA?

The most popular types of Customer Support jobs in Spokane, WA are:

What are popular job titles related to Customer Support jobs in Spokane, WA?

For Customer Support jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Spokane, WA look for?

The top searched job categories for Customer Support jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Customer Support jobs?

Cities near Spokane, WA with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,370 per year, or $19.4 per hour.

Beneficiary Support Coordinator I

Consumer Direct Care Network

Spokane, WA • Hybrid

$19 - $24/hr

Full-time

Posted 19 days ago

Consumer Direct Care Network rating

5.3

Company rating: 5.3 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

194th of 242 rated social care providers

Job description

Description & Requirements
Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create aworkplace where everyone issupported and motivated to betheir best; we collaborate onshared goals and celebrate ouraccomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.


JOB SUMMARY

Service/Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules.  They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client's needs change.


JOB DUTIES

  • Maintain and coordinate a caseload of clients enrolled in Medicaid programs
  • Coordinate clients' in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
  • Assist with daily intake and referral processes to ensure positive business growth and development
  • Promote cohesiveness in the office environment
  • Support day-to-day operations and client advocacy
  • Ability to meet position requirements with little direct oversight
  • Collaborate with stakeholders regarding the delivery of services
  • Effective written and verbal communicator
  • Comply with applicable legal requirements, standards, policies, and procedures
  • Demonstrate dependability
  • Demonstrate effective problem-solving and decision-making skills
  • Exhibit computer efficiency
  • Handle complex service programs and special projects
  • Market services to referral sources as needed
  • Maintain necessary skills and knowledge to coordinate workflow
  • Participate in professional development and training activities
  • Prioritize and multitask effectively
  • Provide excellent customer service to internal and external clients
  • Represent the company at stakeholder meetings, health fairs, and provider fairs
  • Enroll clients and employees in services, web portal, and EVV systems as needed
  • Conduct necessary client assessments and home visits as required
  • Bilingual preferred in various locations
  • Answer and make phone calls and occasional video calls
  • Other duties as assigned


QUALIFICATIONS

  • Bachelor's degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
  • 1 year of previous experience working with individuals with disabilities or the elderly preferred
  • Combination of education and experience
  • Employees must provide their own reliable internet if working a remote/hybrid position


The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Consumer Direct Care Network employees say

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