ZipRecruiter

Log In

1

Customer Support Jobs in Provo, UT (NOW HIRING)

Castlight Health

Customer Support Manager

Sandy, UT · On-site

$74K - $111K/yr

Summary Manager, Customer Support - Hybrid (Sandy, UT) Location: 100 W Towne Ridge Parkway, Suite 200, Sandy, UT 84070 Schedule: Monday-Friday, 8:00am-5:00pm Hybrid: In-office Monday-Wednesday;

Evo Marketing

Customer Support Representative

Provo, UT · On-site

$15.25 - $20.50/hr

Customer Support Representative (Entry-Level) Company: Evo Marketing Industry: Residential Pest Control Employment Type: Hourly, Full-Time or Part-Time About Evo Marketing Evo Marketing supports ...

Evo marketing

Customer Support Representative

Provo, UT · On-site

$14 - $17/hr

Customer Support Representative (Entry-Level) Company: Evo Marketing Industry: Residential Pest Control Employment Type: Hourly, Full-Time or Part-Time About Evo Marketing Evo Marketing supports ...

VAST Data

Customer Support Engineer

Lehi, UT · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

NRG

Customer Support Professional - AMI

Provo, UT · On-site

$17/hr

We find purpose in proactively protecting and keeping our customers connected to home, no matter ... Support Specialists take accountability and exhibit resilience to succeed on a competitive sales ...

EasyPost

Customer Support Specialist II

Lehi, UT · On-site

$23 - $25/hr

The Customer Support Specialist II provides support and assistance to customers who encounter software, hardware, or network issues. This role involves troubleshooting problems, resolving customer ...

Vivint

Customer Support Professional - AMI

Provo, UT · On-site

$17/hr

Our?Support Specialists?take inbound and outbound calls from new customers and provides world-class customer service. Every customer call is handled with excitement and the intent to go above and ...

NRG Energy

Customer Support Professional - AMI

Provo, UT · On-site

$17/hr

Our Support Specialists take inbound and outbound calls from new customers and provides world-class customer service. Every customer call is handled with excitement and the intent to go above and ...

NRG

Customer Support Professional - AMI

Provo, UT

$17/hr

We find purpose in proactively protecting and keeping our customers connected to home, no matter ... Support Specialistsare committed to their performance. They demonstrate a competitive and ...

NRG

Customer Support Professional - AMI

Provo, UT · On-site

$17/hr

Our Support Specialists take inbound and outbound calls from new customers and provides world-class customer service. Every customer call is handled with excitement and the intent to go above and ...

Canopy

Customer Support Specialist - Tier I

South Jordan, UT · On-site

$17 - $23/hr

Customer Support Specialist - Tier I South Jordan, UT Customer Support Specialist - Tier 1 Canopy, Utah Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software ...

Canopy

Customer Support Specialist - Tier I

South Jordan, UT · On-site

$17.25 - $23.25/hr

Customer Support Specialist - Tier 1 Canopy, Utah About Us Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to ...

previous pagenext page

Showing results 21-40

All JobsCustomer Support JobsCustomer Support Jobs in Provo, UT

Customer Support information

See Provo, UT salary details

$11

$18

$26

How much do customer support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer support in Provo, UT is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.76 per hour, depending on experience, location, and employer.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Provo, UT? The most popular types of Customer Support jobs in Provo, UT are:
What are popular job titles related to Customer Support jobs in Provo, UT? For Customer Support jobs in Provo, UT, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Provo, UT look for? The top searched job categories for Customer Support jobs in Provo, UT are:
What cities near Provo, UT are hiring for Customer Support jobs? Cities near Provo, UT with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,768 per year, or $18.2 per hour.

Customer Support Manager

Castlight Health

Sandy, UT • On-site

$74K - $111K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Job Description Summary
Manager, Customer Support - Hybrid (Sandy, UT)
Location: 100 W Towne Ridge Parkway, Suite 200, Sandy, UT 84070
Schedule: Monday-Friday, 8:00am-5:00pm Hybrid: In-office Monday-Wednesday; Remote Thursday & Friday Salary
Range: $75,000-$95,000
Benefits: Medical, dental, vision, 401(k), PTO, paid holidays
About the Role
The Customer Support manager leads a high-volume healthcare support center and oversees a team of supervisors and specialists responsible for delivering exceptional service. This role manages daily operations, drives performance against service level targets, and ensures consistent execution across the support organization. You will coach supervisors, optimize workflows, and serve as the primary resource for real-time operations, escalations, and outbound support activities.
This position requires a strong operational leader with deep healthcare call center management experience. Candidates without at least 5 years of healthcare call center management experience will not be considered.
How will you make an impact & Requirements
Key Responsibilities
  • Lead and develop a team of three supervisors and customer support specialists
  • Set team goals and manage performance against service level, quality, and efficiency targets
  • Oversee real-time operations, monitor team metrics, and take action when performance gaps occur
  • Manage high-volume inbound and outbound call center operations, ensuring consistent execution
  • Review reports, attend operational meetings, and ensure daily performance aligns with organizational standards
  • Resolve escalated or complex customer issues and serve as the management point of contact
  • Develop short-term operational plans, including staffing, scheduling, and workflow alignment
  • Partner with workforce analytics, training, and technology teams to optimize performance
  • Coach supervisors through performance cycles, feedback sessions, and leadership development
  • Contribute to support policies, procedures, and quality standards
  • Motivate the team, actively engage with supervisors, and serve as a resource for questions and problem-solving
  • Support outbound support initiatives and ensure quality and compliance in outreach activities
  • Drive continuous improvement across customer support operations

Required Qualifications
  • Minimum 5 years of management experience
  • Required: Healthcare call center management experience (inbound + outbound)
  • Experience managing teams in a high-volume support center
  • Experience overseeing real-time operations and performance metrics
  • Strong background in workforce management, quality monitoring, and CRM platforms
  • Proven ability to lead teams in a metric-driven environment
  • Excellent communication, coaching, and leadership skills
  • Health plan management experience is a plus

Benefits
  • Medical, dental, and vision insurance
  • 401(k)
  • Paid Time Off (PTO)
  • Paid holidays

Compensation Range:
$74,083.00
to
$111,125.00
The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.

Apply