Customer Support Rep
Orem, UT · On-site
$16/hr
As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...
Customer Support Rep
Orem, UT · On-site
$16/hr
As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...
Customer Support Rep
Orem, UT · On-site
$14.75 - $19/hr
Join SecurityMetrics Customer Support Team Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics ...
Customer Support Rep
Orem, UT · On-site
$14.75 - $19/hr
Join SecurityMetrics Customer Support Team Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics ...
Customer Support Rep
Orem, UT · On-site
$16/hr
As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...
Quick apply
Customer Support Rep
Orem, UT · On-site
$16/hr
As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...
Customer Support Rep
Orem, UT · On-site
As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...
Quick apply
Customer Support Rep
Orem, UT · On-site
As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...
Customer Support Rep
Orem, UT · On-site
$16 - $400/hr
As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...
Customer Support Rep
Orem, UT · On-site
$16 - $400/hr
As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...
Customer Support - French
Orem, UT · On-site
$14.75 - $19/hr
Customer Support Representative SecurityMetrics is looking for experienced Customer Support staff to join our Technical Support team during French business hours (4 am - 1 pm Mountain Time). As a ...
Customer Support - French
Orem, UT · On-site
$14.75 - $19/hr
Customer Support Representative SecurityMetrics is looking for experienced Customer Support staff to join our Technical Support team during French business hours (4 am - 1 pm Mountain Time). As a ...
Customer Support - French
Orem, UT · On-site
$14 - $18/hr
As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...
Customer Support - French
Orem, UT · On-site
$14 - $18/hr
As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...
Customer Support - French
Orem, UT · On-site
$14 - $18/hr
As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...
Customer Support - French
Orem, UT · On-site
$14 - $18/hr
As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...
Be Seen First
Customer Support Specialist
Lehi, UT · On-site
$20 - $22/hr
Customer Support Specialist Really Right Stuff, LLC | Lehi, UT | Full-Time, In-Person JOB SUMMARY Are you passionate about photography or precision-rifle gear and eager to turn expert customers into ...
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Be Seen First
Customer Support Specialist
Lehi, UT · On-site
$20 - $22/hr
Customer Support Specialist Really Right Stuff, LLC | Lehi, UT | Full-Time, In-Person JOB SUMMARY Are you passionate about photography or precision-rifle gear and eager to turn expert customers into ...
Customer Support Specialist
Orem, UT · On-site
$17/hr
Customer Support Specialist Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. Foundever is looking for highly motivated and resourceful individuals ...
Customer Support Specialist
Orem, UT · On-site
$17/hr
Customer Support Specialist Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. Foundever is looking for highly motivated and resourceful individuals ...
Customer Support Specialist Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. Foundever is looking for highly motivated and resourceful individuals ...
Customer Support Specialist Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. Foundever is looking for highly motivated and resourceful individuals ...
Customer Support Specialist
Orem, UT · On-site
$17/hr
Customer Support Specialist Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. Foundever is looking for highly motivated and resourceful individuals ...
Customer Support Specialist
Orem, UT · On-site
$17/hr
Customer Support Specialist Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. Foundever is looking for highly motivated and resourceful individuals ...
Customer Support Agent
Provo, UT · On-site
$17.75 - $23.75/hr
Customer Support Agents are responsible for providing quality customer support on behalf of Angel Studios and be the first point of contact for customer concerns. Expectations at Angel Studios:
Customer Support Agent
Provo, UT · On-site
$17.75 - $23.75/hr
Customer Support Agents are responsible for providing quality customer support on behalf of Angel Studios and be the first point of contact for customer concerns. Expectations at Angel Studios:
Customer Support Specialist
Lehi, UT · On-site
$17 - $22.75/hr
Improve existing self-help resources by writing online support articles and through creating new customer success materials * Assist in mapping and coordinating the customer journey via emails, text ...
Customer Support Specialist
Lehi, UT · On-site
$17 - $22.75/hr
Improve existing self-help resources by writing online support articles and through creating new customer success materials * Assist in mapping and coordinating the customer journey via emails, text ...
Customer Support Agent
Orem, UT · On-site
$25/hr
We offer sales support for companies in a variety of industries including financial services, tech, ... Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying ...
Quick apply
Customer Support Agent
Orem, UT · On-site
$25/hr
We offer sales support for companies in a variety of industries including financial services, tech, ... Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying ...
Customer Support Agent
Orem, UT · On-site
$25/hr
We offer sales support for companies in a variety of industries including financial services, tech, ... Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying ...
Customer Support Agent
Orem, UT · On-site
$25/hr
We offer sales support for companies in a variety of industries including financial services, tech, ... Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying ...
Customer Support Agent
Orem, UT · On-site
$25/hr
Squeeze Sales Support Position We're Squeeze, one of the fastest-growing companies in Utah and the ... Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying ...
Customer Support Agent
Orem, UT · On-site
$25/hr
Squeeze Sales Support Position We're Squeeze, one of the fastest-growing companies in Utah and the ... Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying ...
Customer Support Agent
Orem, UT · On-site
$25/hr
We offer sales support for companies in a variety of industries including financial services, tech, ... Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying ...
Customer Support Agent
Orem, UT · On-site
$25/hr
We offer sales support for companies in a variety of industries including financial services, tech, ... Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying ...
Customer Support Agent
Orem, UT · On-site
$18 - $20/hr
We offer sales support for companies in a variety of industries including financial services, tech, ... Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying ...
Customer Support Agent
Orem, UT · On-site
$18 - $20/hr
We offer sales support for companies in a variety of industries including financial services, tech, ... Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying ...
Customer Support Manager
Sandy, UT · Hybrid
$74K - $111K/yr
Summary Manager, Customer Support - Hybrid (Sandy, UT) Location: 100 W Towne Ridge Parkway, Suite 200, Sandy, UT 84070 Schedule: Monday-Friday, 8:00am-5:00pm Hybrid: Inoffice Monday-Wednesday; Remote ...
Customer Support Manager
Sandy, UT · Hybrid
$74K - $111K/yr
Summary Manager, Customer Support - Hybrid (Sandy, UT) Location: 100 W Towne Ridge Parkway, Suite 200, Sandy, UT 84070 Schedule: Monday-Friday, 8:00am-5:00pm Hybrid: Inoffice Monday-Wednesday; Remote ...
Customer Support information
See Provo, UT salary details
$11.37 - $12.75
5% of jobs
$12.75 - $14.14
11% of jobs
$15.24 is the 25th percentile. Wages below this are outliers.
$14.14 - $15.52
12% of jobs
$15.52 - $16.91
18% of jobs
The median wage is $17.30 / hr.
$16.91 - $18.29
17% of jobs
$19.36 is the 75th percentile. Wages above this are outliers.
$18.29 - $19.68
17% of jobs
$19.68 - $21.07
8% of jobs
$21.07 - $22.45
4% of jobs
$22.45 - $23.84
4% of jobs
$23.84 - $25.22
3% of jobs
$25.22 - $26.61
1% of jobs
$11
$18
$26
How much do customer support jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for customer support in Provo, UT is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.76 per hour, depending on experience, location, and employer.
How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?
During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.
What are the key skills and qualifications needed to thrive as a customer support representative?
To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.
What does a customer support representative do?
Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.
What is the difference between Customer Support vs Customer Service Representative?
| Aspect | Customer Support | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; technical skills | High school diploma or equivalent; communication skills |
| Work Environment | Call centers, online chat, technical support teams | Retail stores, call centers, online support |
| Industry Usage | IT, tech, telecom, e-commerce | Retail, hospitality, telecom, banking |
| Common Search/Comparison | Technical issues, troubleshooting, product support | Customer inquiries, complaints, service requests |
Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.
What are the most commonly searched types of Customer Support jobs in Provo, UT? The most popular types of Customer Support jobs in Provo, UT are:
What are popular job titles related to Customer Support jobs in Provo, UT? For Customer Support jobs in Provo, UT, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Provo, UT look for? The top searched job categories for Customer Support jobs in Provo, UT are:
What cities near Provo, UT are hiring for Customer Support jobs? Cities near Provo, UT with the most Customer Support job openings:
Job description
Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Customer Support!
SecurityMetrics is looking for experienced Customer Support staff to join our Customer Support team! This is an in-house position, and we are not looking to hire remote employees at this time. We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!
Responsibilities
Required Skills and Experience
Preferred Skills and Experience
SecurityMetrics is looking for experienced Customer Support staff to join our Customer Support team! This is an in-house position, and we are not looking to hire remote employees at this time. We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!
Responsibilities
- Provide basic customer support and account maintenance via phone or email
- Scope customers to determine their PCI Self Assessment Questionnaire type
- Help customers navigate and understand the PCI Self Assessment Questionnaire
Required Skills and Experience
- Basic computer skills (i.e. typing, email, web browser)
- Basic understanding of networks and network devices
- Ability to troubleshoot account issues
- Desire to learn and grow
- Excellent written and oral communication skills
- Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns
Preferred Skills and Experience
- Fluent in English and any of the following languages:
- Portuguese
- Chinese/Mandarin
- Spanish
- French/Quebecois
- Part-time positions are available upon review
- Familiar with PCI-DSS
- Experience working in a Call Center
- Experience dealing in Customer Service
- Familiar with Linux
- Basic understanding of HTML
About SecurityMetrics
Sourced by ZipRecruiter
Industry
Network security
Company size
201 - 500 Employees
Headquarters location
Orem, UT, US
Year founded
2000