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Customer Support Jobs in Decatur, AL (NOW HIRING)

WELLSTONE

Customer Service Rep

Madison, AL

$14.25 - $19.50/hr

The Customer Support Representative handles inquiries and concerns from clients, parents, and staff regarding services and other clinic-related matters in a professional and empathetic manner. This ...

LSINC

Customer Success Coordinator

Huntsville, AL · On-site

$16.75 - $22/hr

Customer Support & Issue Resolution * Track and manage customer issues from initial request through resolution. * Ensure customer concerns are addressed promptly and routed to the appropriate ...

Liveops

Remote Spanish Bilingual Customer Service

Athens, AL · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Decatur, AL · Remote

$14.50 - $18.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Madison, AL · Remote

$14 - $17.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Peopletec

Senior Operations Support Specialist

Huntsville, AL · On-site

$53K - $71K/yr

We're on the hunt for a talented Senior Operations Support Specialist to support the Portfolio ... Our company's foundation was built on placing our employees and customers first. With an award ...

Navstar

Senior Operations Support Specialist

Huntsville, AL · On-site

$49K - $65K/yr

Senior Operations Support Specialist Responsibilities PeopleTec is currently seeking a Senior ... Our company's foundation was built on placing our employees and customers first. With an award ...

Liveops

Remote Customer Service Representative

Athens, AL · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsCustomer Support JobsCustomer Support Jobs in Decatur, AL

Customer Support information

See Decatur, AL salary details

$11

$17

$26

How much do customer support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for customer support in Decatur, AL is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.62 per hour, depending on experience, location, and employer.

How do Customer Support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the work of customer support?

Customer support involves assisting customers with inquiries, troubleshooting issues, and providing information about products or services. Support agents often communicate via phone, email, or chat and use tools like customer relationship management (CRM) software to track interactions and resolve problems efficiently.

What are the key skills and qualifications needed to thrive as a Customer Support representative, and why are they important?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

Which customer service job pays the most?

Customer support roles such as technical support managers, customer success directors, and specialized account managers tend to offer the highest salaries in the field. These positions often require advanced skills, certifications, and experience, and may include additional benefits or performance bonuses.

What do customer support representatives do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

How can I make 2000 a week working from home?

Customer support roles can pay $2000 or more per week if they involve high-volume, specialized, or managerial positions, often requiring extensive experience, excellent communication skills, and sometimes certifications. Earning this level of income typically involves working full-time hours, possibly in a supervisory or technical support capacity, and may include performance bonuses or commissions. Building a strong skill set and gaining experience can help increase earning potential in remote customer support jobs.

What job makes $10,000 a month without a degree?

High-paying roles in sales, such as real estate agents or insurance brokers, can earn $10,000 or more monthly through commissions and performance. Skilled freelance professionals like software developers, digital marketers, or consultants may also reach this income level without formal degrees, especially with experience and strong client networks.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Decatur, AL? The most popular types of Customer Support jobs in Decatur, AL are:
What are popular job titles related to Customer Support jobs in Decatur, AL? For Customer Support jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Decatur, AL look for? The top searched job categories for Customer Support jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Customer Support jobs? Cities near Decatur, AL with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Decatur, AL as of June 2026, with employment types broken down into 70% Full Time, 25% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,428 per year, or $18 per hour.
Customer Service Rep

Customer Service Rep

WELLSTONE

Madison, AL

$14.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 12 days ago

Job description

Job Description: The Customer Support Representative handles inquiries and concerns from clients, parents, and staff regarding services and other clinic-related matters in a professional and empathetic manner. This person is responsible for client and patient relations, office organization, and general assistance of leadership level staff. This position will be working Monday - Friday, 8:00AM - 5:00PM.

What you'll be doing:

  • Communicate professionally and courteously with all parties through email, over the phone and in-person.
  • Maintain detailed and organized accounts for clients at intake/registration.
  • Establish, complete, and maintain registration paperwork and documents.
  • Inform Director and/or Clinical Supervisor of the need for maintenance, repairs, cleanings, and other administrative tasks.
  • Responsible for opening and closing clinic in rotation with management.
  • Maintain Intakes & Waitlist under the supervision of the Intake Coordinator.
  • Keep office organized and running efficiently.
  • Keep accurate records when performing data entry.
  • Provide support to both the Director and Speech Therapist as needed.
  • Uphold company values to patients and outside public.
  • Complete other duties as assigned.

This job description is only a summary of the typical functions of the job and is not designed to be an exhaustive or comprehensive list of all possible duties, tasks, or responsibilities that are required of the employee as they may change, or new ones may be assigned at any time with or without notice.

What we're looking for:

  • High School Diploma or GED
  • Bachelor's Degree in Business Management or Medical Office Management preferred but not required
  • Knowledge of administrative principles and practices
  • Effective, professional verbal and written communication
  • Proven ability to effectively manage and interact with a staff of 20 or more
  • Intermediate computer skills with knowledge of Microsoft Word and Excel
  • Ability to work with staff and clients from diverse backgrounds
  • Ability to organize and prioritize work flow
  • CPR certification (or ability to obtain
  • Spanish Speaking preferred

Benefits

What we offer:

  • Competitive medical, dental, and vision premiums
  • State Retirement participation through RSA plus an optional 457b plan with a company match
  • Nine (9) paid holidays throughout the year
  • Ability to continually accrue up to 15 days of PTO a year (unused rolls over)
  • Company-paid Group Life and AD&D insurance and Long-Term Disability
  • Licensure reimbursement
  • Tuition discounts through learning partnerships with Athens State University, Capella University, and Wallace State Community College

We are compassionate towards those impacted by behavioral health disorders.

We are dedicated to one another through collaboration and teamwork.

We are optimistic problem-solvers who do what it takes to get the job done.

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