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Online Chat Support Jobs in Decatur, AL (NOW HIRING)

Varsity Tutors

Cursor Tutor

Huntsville, AL · Remote

$40/hr

... online Cursor tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Lennar

Internet Sales Coordinator

Huntsville, AL

$18.50 - $25.25/hr

Capture and convert online customer inquiries into viable sales prospects. * Provide prompt and ... To further support our Associates, we provide an Education Assistance Program and up to $30,000 in ...

Lennar

Internet Sales Coordinator

Huntsville, AL · On-site

$18.50 - $25.25/hr

Capture and convert online customer inquiries into viable sales prospects. * Provide prompt and ... To further support our Associates, we provide an Education Assistance Program and up to $30,000 in ...

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Online Chat Support information

See Decatur, AL salary details

$13

$24

$41

How much do online chat support jobs pay per hour?

As of May 30, 2026, the average hourly pay for online chat support in Decatur, AL is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Chat Support specialist, and why are they important?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by Online Chat Support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What are online chat support agents?

Online chat support agents are professionals who assist customers through live chat platforms on websites or apps. They help answer questions, resolve issues, and provide information about products or services in real time. Unlike phone support, their communication is written, allowing them to handle multiple conversations simultaneously. Chat support agents play a crucial role in delivering quick and efficient customer service, often working remotely or in call centers.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

What are the most commonly searched types of Chat Support jobs in Decatur, AL? The most popular types of Chat Support jobs in Decatur, AL are:
What are popular job titles related to Online Chat Support jobs in Decatur, AL? For Online Chat Support jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Online Chat Support jobs in Decatur, AL look for? The top searched job categories for Online Chat Support jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Online Chat Support jobs? Cities near Decatur, AL with the most Online Chat Support job openings:
Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Decatur, AL as of May 2026, with employment types broken down into 2% Locum Tenens, 2% Internship, 29% Full Time, 24% Part Time, and 43% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $50,790 per year, or $24.4 per hour.
Personal Financial Counselor; Huntsville, AL

Personal Financial Counselor; Huntsville, AL

Magellan Health, Inc.

Huntsville, AL • On-site

$58.44K - $93.50K/yr

Full-time

Medical, Life

Posted 9 days ago

Job description

This position will provide personal financial services at assigned military installations. Primary responsibilities include the full breadth of personal financial counseling services to military service members and their families at military installations. Services include education and counseling addressing financial services that may include, but are not limited to, one-on-one counseling, consultation with a commander or with another provider or staff, conducting briefings and presentations, or providing referral resources to a participant outside the context of a counseling session. Works closely with the installation and military branch Points of Contact (POC) to assure that the program is providing within scope and meets the needs of the installation.
  • Provides personal financial counseling and management services directly to service members and their families.
  • Assists service members in establishing a spending plan for extended absences.
  • Develops and makes available informational financial materials to service members and families.
  • Coordinates, publicizes and provides a wide variety of Personal Financial Management classes/workshops, e.g., topics across the military lifecycle, including, but not limited to, arrival at first duty station, pre- and post-deployment, and personal and career events outlined in DoDI 1322.34.
  • Responds to requests for age-appropriate classes or seminars.
  • Possess the skills to effectively utilize virtual counseling or other electronic modes of communication, such as web based, secure online chat, or video-based communications and secure video teleconference sponsored by the customer. Virtual PFC support may only be authorized by OSD FINRED Program office.
  • Manages duty to warn situations according to Department of Defense (DoD) protocol.
  • Communicates with leadership and participates in regular individual and group supervision, sharing information regarding trends and issues on the installations to which the counselor is assigned.
  • Participates in regular in-services/training, quality improvement committees or other contract activities as assigned/appropriate.
  • All other duties as assigned.

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.
Other Job Requirements
Responsibilities
Bachelor's degree required.
May consider applicants with an associate degree plus 4 years' experience in lieu of bachelor's degree.
May consider applicants with a high school diploma plus 6 years' experience in lieu of a bachelor's degree.
3+ years of financial counseling experience.
Must be a U.S. citizen and speak fluent English.
If required by the contract, must be bilingual in English and Spanish.
Be able to obtain a favorably adjudicated Tier 2 investigation.
Must be able to pass the Congressionally Mandated Disclosures for Organizational Conflicts of Interest (OCI) process.
Must have one of the following certifications: Accredited Financial Counselor (AFC), Certified Financial Planner (CFP), or Chartered Financial Consultant (ChFC).
General Job Information
Title
Personal Financial Counselor; Huntsville, AL
Grade
24
Work Experience - Required
Financial Counseling
Work Experience - Preferred
Education - Required
A Combination of Education and Work Experience May Be Considered., Bachelor's
Education - Preferred
License and Certifications - Required
AFC - Accredited Financial Counselor - EnterpriseEnterpriseEnterprise, CFP - Certified Financial Planner - EnterpriseEnterpriseEnterprise, ChFC - Chartered Financial Consultant - EnterpriseEnterpriseEnterprise, DL - Driver License, Valid In State - OtherOtherOther
License and Certifications - Preferred
Salary Range
Salary Minimum:
$58,440
Salary Maximum:
$93,500
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

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