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Online Chat Support Jobs in Decatur, AL (NOW HIRING)

Security Finance

Customer Service Representative

Athens, AL

$13.50 - $18.25/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your ...

Security Finance

Customer Service Representative

Athens, AL

$13.50 - $18.50/hr

Top-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your ...

Security Finance

Customer Service Representative

Athens, AL · On-site

$15.50 - $21/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your ...

Tower Loan

Customer Service Representative

Madison, AL · On-site

$14.25 - $19.50/hr

With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are ...

Tower Loan

Customer Service Representative

Madison, AL

$13.75 - $18.75/hr

With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are ...

Towerloan

Customer Service Representative

Madison, AL

$14.25 - $19.50/hr

With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are ...

IGNITE

MID-LEVEL HELP DESK TECHNICIAN-DTS

Huntsville, AL · On-site

$19.75 - $26.50/hr

This position supports audit readiness, travel policy compliance, and business process execution primarily through remote service desk operations, with limited onsite support as directed. Contingent ...

TAD PGS, Inc.

Help Desk Technician

Huntsville, AL · On-site

$18.75 - $25.25/hr

Provides monitoring, technical support, and troubleshooting for the statewide education network, Linux and Windows systems, HPC systems, and web applications. * Monitor and troubleshoot issues with a ...

TAD PGS, Inc

Help Desk Technician

Huntsville, AL

$18.75 - $25.25/hr

Provides monitoring, technical support, and troubleshooting for the statewide education network, Linux and Windows systems, HPC systems, and web applications. * Monitor and troubleshoot issues with a ...

MDW Associates

Travel Helpdesk Analyst

Huntsville, AL

$20.50 - $28.25/hr

The analyst will provide full-time support to the Missile Defense Agency as a support contractor to the Travel Management Office. The successful candidate will be capable of providing professional ...

MDW Associates

Travel Helpdesk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

The analyst will provide full-time support to the Missile Defense Agency as a support contractor to the Travel Management Office. The successful candidate will be capable of providing professional ...

MDW Associates

Travel Helpdesk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

The analyst will provide full-time support to the Missile Defense Agency as a support contractor to the Travel Management Office. The successful candidate will be capable of providing professional ...

TAD PGS, Inc

Help Desk Technician

Huntsville, AL

$19.75 - $26.50/hr

We are looking for a part-time shift (Saturday and Sunday) IT Help Desk team member to provide technical support for clients. The candidate should have a mix of entry-level technical and customer ...

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All JobsOnline Chat Support JobsOnline Chat Support Jobs in Decatur, AL

Online Chat Support information

See Decatur, AL salary details

$13

$24

$41

How much do online chat support jobs pay per hour?

As of May 30, 2026, the average hourly pay for online chat support in Decatur, AL is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Chat Support specialist, and why are they important?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by Online Chat Support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What are online chat support agents?

Online chat support agents are professionals who assist customers through live chat platforms on websites or apps. They help answer questions, resolve issues, and provide information about products or services in real time. Unlike phone support, their communication is written, allowing them to handle multiple conversations simultaneously. Chat support agents play a crucial role in delivering quick and efficient customer service, often working remotely or in call centers.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

What are the most commonly searched types of Chat Support jobs in Decatur, AL? The most popular types of Chat Support jobs in Decatur, AL are:
What are popular job titles related to Online Chat Support jobs in Decatur, AL? For Online Chat Support jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Online Chat Support jobs in Decatur, AL look for? The top searched job categories for Online Chat Support jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Online Chat Support jobs? Cities near Decatur, AL with the most Online Chat Support job openings:
Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Decatur, AL as of May 2026, with employment types broken down into 2% Locum Tenens, 2% Internship, 29% Full Time, 24% Part Time, and 43% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $50,790 per year, or $24.4 per hour.
Customer Service Representative (Manufacturing)

Customer Service Representative (Manufacturing)

WESCO International

Huntsville, AL • On-site

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
  • Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
  • Process payments for cash account customers.
  • Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
  • Back-up support to sales counter with walk in and telephone inquiries.
Qualifications:
  • High School Degree or Equivalent required
  • Associates' Degree (U.S.)/College Diploma (Canada) preferred
  • 2-4 years of relevant experience
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel, and e-mail

#LI-AH1
About Us
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
About the Team
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
This posting is for a current, active vacancy intended for immediate hire.

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