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Microsoft Customer Support Jobs in Decatur, AL (NOW HIRING)

WELLSTONE

Customer Service Rep

Madison, AL

$14.25 - $19.50/hr

The Customer Support Representative handles inquiries and concerns from clients, parents, and staff ... Intermediate computer skills with knowledge of Microsoft Word and Excel * Ability to work with ...

Peopletec

Senior Operations Support Specialist

Huntsville, AL · On-site

$53K - $71K/yr

Use the Army Task Management Tool Enterprise Task Management Software Solution ( ETMS2 ), Microsoft ... Our company's foundation was built on placing our employees and customers first. With an award ...

Peopletec

Senior Operations Support Specialist

Huntsville, AL · On-site

$53K - $71K/yr

Use the Army Task Management Tool Enterprise Task Management Software Solution ( ETMS2 ), Microsoft ... Our company's foundation was built on placing our employees and customers first. With an award ...

LSINC

Customer Success Coordinator

Huntsville, AL · On-site

$16.75 - $22/hr

Customer Support & Issue Resolution * Track and manage customer issues from initial request through ... Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams. * Experience with CRM ...

SAIC

Field Logistics Technician

Huntsville, AL

$19.50 - $26.50/hr

Represents the company in a customer support role and is responsible for customer satisfaction with ... Microsoft Office Suite (PowerPoint, Excel, Word). * System administration experience with the ...

SAIC

Field Support Engineer

Huntsville, AL

Identify system engineering requirements from customers for event specific NSITE recording or ... Microsoft OS Certification (or FedVTE/Gov Microsoft OS Certificate) * Ability to work independently ...

Pellera

Support Engineer I

Decatur, AL

The Support Engineer will ensure that customers receive remote and on-site support, resolve all ... Proficient with Microsoft Office Suite or related software. * Experience troubleshooting and ...

New

SAIC

Field Support Engineer

Huntsville, AL

Identify system engineering requirements from customers for event specific NSITE recording or ... Microsoft OS Certification (or FedVTE/Gov Microsoft OS Certificate) * Ability to work independently ...

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All JobsMicrosoft Customer Support JobsMicrosoft Customer Support Jobs in Decatur, AL

Microsoft Customer Support information

See Decatur, AL salary details

$10

$21

$53

How much do microsoft customer support jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for microsoft customer support in Decatur, AL is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $11.25 and $24.81 per hour, depending on experience, location, and employer.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Customer Support representative can be competitive, often requiring relevant technical skills, customer service experience, and familiarity with Microsoft products. The hiring process typically involves multiple interview rounds, technical assessments, and demonstrating strong communication skills.

How much does Microsoft pay hourly?

Microsoft Customer Support representatives typically earn between $15 and $25 per hour, depending on experience, location, and specific role. Entry-level positions may start at the lower end, while experienced agents or those with specialized skills can earn higher wages. The role often involves customer service skills and familiarity with Microsoft products and tools.

What are the key skills and qualifications needed to thrive in the Microsoft Customer Support position, and why are they important?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What skills are needed for Microsoft customer service?

Microsoft customer support representatives need strong communication and problem-solving skills, technical knowledge of Microsoft products, and the ability to troubleshoot issues effectively. Familiarity with customer service tools, patience, and the ability to work in a team environment are also important for success in this role.

What does a typical day look like for someone in a Microsoft Customer Support role?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support job?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

Can I work from home for Microsoft?

Microsoft Customer Support roles often offer remote work options, especially for positions that involve troubleshooting and customer service. However, availability depends on the specific role, team, and location, and some positions may require on-site presence or hybrid arrangements. Candidates should review the job listing for remote work policies and requirements.
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What cities near Decatur, AL are hiring for Microsoft Customer Support jobs? Cities near Decatur, AL with the most Microsoft Customer Support job openings:
Microsoft Customer Support jobs near you
Customer Service Rep

Customer Service Rep

WELLSTONE

Madison, AL

$14.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 11 days ago

Job description

Job Description: The Customer Support Representative handles inquiries and concerns from clients, parents, and staff regarding services and other clinic-related matters in a professional and empathetic manner. This person is responsible for client and patient relations, office organization, and general assistance of leadership level staff. This position will be working Monday - Friday, 8:00AM - 5:00PM.

What you'll be doing:

  • Communicate professionally and courteously with all parties through email, over the phone and in-person.
  • Maintain detailed and organized accounts for clients at intake/registration.
  • Establish, complete, and maintain registration paperwork and documents.
  • Inform Director and/or Clinical Supervisor of the need for maintenance, repairs, cleanings, and other administrative tasks.
  • Responsible for opening and closing clinic in rotation with management.
  • Maintain Intakes & Waitlist under the supervision of the Intake Coordinator.
  • Keep office organized and running efficiently.
  • Keep accurate records when performing data entry.
  • Provide support to both the Director and Speech Therapist as needed.
  • Uphold company values to patients and outside public.
  • Complete other duties as assigned.

This job description is only a summary of the typical functions of the job and is not designed to be an exhaustive or comprehensive list of all possible duties, tasks, or responsibilities that are required of the employee as they may change, or new ones may be assigned at any time with or without notice.

What we're looking for:

  • High School Diploma or GED
  • Bachelor's Degree in Business Management or Medical Office Management preferred but not required
  • Knowledge of administrative principles and practices
  • Effective, professional verbal and written communication
  • Proven ability to effectively manage and interact with a staff of 20 or more
  • Intermediate computer skills with knowledge of Microsoft Word and Excel
  • Ability to work with staff and clients from diverse backgrounds
  • Ability to organize and prioritize work flow
  • CPR certification (or ability to obtain
  • Spanish Speaking preferred

Benefits

What we offer:

  • Competitive medical, dental, and vision premiums
  • State Retirement participation through RSA plus an optional 457b plan with a company match
  • Nine (9) paid holidays throughout the year
  • Ability to continually accrue up to 15 days of PTO a year (unused rolls over)
  • Company-paid Group Life and AD&D insurance and Long-Term Disability
  • Licensure reimbursement
  • Tuition discounts through learning partnerships with Athens State University, Capella University, and Wallace State Community College

We are compassionate towards those impacted by behavioral health disorders.

We are dedicated to one another through collaboration and teamwork.

We are optimistic problem-solvers who do what it takes to get the job done.

Apply