Microsoft Customer Support Jobs in Decatur, AL (NOW HIRING)

Scientific Research Corporation (SRC) is seeking a junior-to-mid level Systems Administrator/Account Management Support Specialist to support U.S. Space Command (USSPACECOM) transition and operational standup activities in Huntsville, Alabama.

• Serving as a front-facing support resource assisting newly transitioned government personnel, military members, and contractor staff with onboarding, account provisioning coordination, and day-to-day IT support functions
• Acting as one of the first points of contact for incoming personnel and must demonstrate strong customer service, communication, and organizational skills while supporting a fast-paced operational environment
• Blending systems administration support, account management coordination, and quasi-help desk responsibilities across multiple classified and unclassified environments supporting C4IT and mission operations

#LI-LH1

• 2-5 years of experience supporting IT help desk, systems administration, customer support, or account management activities in a professional environment
• Basic understanding of Microsoft Windows enterprise environments
• Familiarity with:
• Active Directory
• Microsoft 365
• Outlook
• Microsoft Teams
• SharePoint
• Strong customer service and communication skills
• Ability to communicate effectively with both technical and non-technical personnel
• Strong organizational skills and attention to detail
• Ability to multitask and manage multiple onboarding or support requests simultaneously
• Familiarity with basic troubleshooting techniques for desktop and user support issues
• Ability to work independently while coordinating with multiple teams and stakeholders
• Professional demeanor and ability to interact with senior personnel and mission users
• Associate degree in Information Technology, Cybersecurity, Information Systems, or related field preferred
• Relevant military or professional experience may be substituted for formal education requirements

• Experience supporting DoD, military, government contractor, or enterprise IT environments
• Familiarity with classified environments and multi-network workstation support
• Experience using ticketing or workflow management systems such as:
  • Jira
  • ServiceNow
  • Remedy
  • Similar platforms
• Familiarity with CAC authentication and secure government workstation environments
• Exposure to account provisioning or onboarding processes
• Security+, Network+, or similar entry-level certifications preferred
• Experience supporting transition, relocation, or operational standup efforts is a plus

SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS A U.S. GOVERNMENT SECURITY CLEARANCE AT THE TOP SECRET / SCI LEVEL.

• Travel Requirement up to 10%

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.

SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Scientific Research Corporation is an equal opportunity employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under federal, state or local law.

Scientific Research Corporation endeavors to make www.scires.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact jobs@scires.com for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.