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Microsoft Customer Support Jobs in Decatur, AL (NOW HIRING)

Smartfox Solutions

IT Support Specialist

Decatur, AL · On-site

$55K - $100K/yr

  • Medical

  • Dental

  • Vision

IT Specialist This position will provide LAN and desktop support to end-users and customer service ... Microsoft Certifications. · Strong customer service and problem-solving skills including the ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Huntsville, AL · Remote

$45K - $65K/yr

  • Medical

  • PTO

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... topics including: - Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for ...

Peraton

Field Support Technician

Huntsville, AL · On-site

$19.50 - $26.75/hr

... field support to customers regarding technical aspects of designated systems and services. • ... Microsoft SQL Server or SQL Server Management Studio, Active Directory.) • General knowledge of ...

Rogers Group

Customer Service Representative/Admin

Tanner, AL · On-site

$15 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Customer Service Representative I/Admin Support I Rogers Group, Inc., headquartered in ... Proficiency with Microsoft Office applications * Excellent customer service skills * Detail ...

Rogers Group

Customer Service Representative/Admin

Huntsville, AL · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Customer Service Representative I/Admin Support I Rogers Group, Inc., headquartered in ... Proficiency with Microsoft Office applications * Excellent customer service skills * Detail ...

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All JobsMicrosoft Customer Support JobsMicrosoft Customer Support Jobs in Decatur, AL

Microsoft Customer Support information

See Decatur, AL salary details

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How much do microsoft customer support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for microsoft customer support in Decatur, AL is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $11.25 and $24.81 per hour, depending on experience, location, and employer.

Does Microsoft have customer support people?

Yes, Microsoft employs customer support professionals who assist users with technical issues related to Microsoft products and services. These support roles often require knowledge of Microsoft software, troubleshooting skills, and customer service experience, and may involve working through various channels such as phone, chat, or email.

What skills and qualifications are needed for Microsoft Customer Support?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What does a Microsoft Customer Support do?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

Does Microsoft Customer Support offer remote jobs?

Microsoft Customer Support roles often offer remote work options, especially for positions involving technical assistance and customer service. These jobs typically require strong communication skills, familiarity with Microsoft products, and sometimes specific certifications, with many roles allowing flexible or fully remote schedules.

What are popular job titles related to Microsoft Customer Support jobs in Decatur, AL?

For Microsoft Customer Support jobs in Decatur, AL, the most frequently searched job titles are:

What job categories do people searching Microsoft Customer Support jobs in Decatur, AL look for?

The top searched job categories for Microsoft Customer Support jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Microsoft Customer Support jobs?

Cities near Decatur, AL with the most Microsoft Customer Support job openings:

Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in Decatur, AL as of August 2026, with employment types broken down into 92% Full Time, 2% Temporary, and 6% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $45,182 per year, or $21.7 per hour.

IT Support Specialist

Smartfox Solutions

Decatur, AL • On-site

$55K - $100K/yr

Full-time

Medical, Dental, Vision

Re-posted 20 days ago

Job description

IT Specialist

This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to troubleshoot problems and advise on the appropriate action in an expeditious manner with a positive attitude; and establish and maintain effective working relationships with customers, team members and management.

JOB TASKS & RESPONSIBILITIES

· Reports and works with assigned lead to set priorities

· Respond to requests for technical assistance in person, via phone, remotely; will require local travel between facilities

· Diagnose and resolve technical hardware and software issues

· Maintain access control systems, CCTV systems, and use multiple third-party systems

· Follow standard help desk procedures/protocol

· Identify and escalate situations requiring urgent attention; inform management of recurring problems

· Track and route problems and requests and document resolutions

· Program DVR/NVR camera systems for installation and remote access

· Maintain documentation including inventory, ticket tracking and assigned project work

· Stay current with system information, changes and updates

· Prepare computer desktops, laptops, and servers for deployment

· Level 1 Triage Support peripheral hardware (printers, scanners, accessories)

REQUIREMENTS

· Requires two years of related experience or equivalent.

· Knowledge of Windows server and desktop operating systems.

· PC and server hardware and configuration including related peripherals.

· Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients; ability to learn health care-specific applications.

· Knowledge of virtualization, A+ and/or Microsoft Certifications.

· Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.

EDUCATION & EXPERIENCE

· Bachelor's degree preferred

· Working knowledge of fundamental operations of relevant software, hardware and other equipment

· Knowledge of LAN/WAN, Cisco Meraki preferred

· Knowledge and experience of customer service practices

· Related experience and training in troubleshooting and providing help desk support

Opportunity/Growth

Job Type: Full-time

Pay: $26 and up based on skill level and knowledge

Benefits:

  • Health insurance
  • Paid time off
  • Commission and bonus opportunities

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • IT support: 2 years (Required)

Work Location: One central location, but will travel to multiple local sites on a daily basis