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Customer Support Jobs in Decatur, AL (NOW HIRING)

DSI Systems

Retail Support Specialist

Huntsville, AL · On-site

$26/hr

Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. * Resolve inquiries related to billing, account updates, plan ...

DSI Systems

Retail Support Specialist

Huntsville, AL

$26/hr

Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. * Resolve inquiries related to billing, account updates, plan ...

DSI Systems

Retail Support Specialist

Huntsville, AL · On-site

$26/hr

Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. * Resolve inquiries related to billing, account updates, plan ...

Fastenal

Customer Supply Chain Support

Hartselle, AL · On-site

Customer Supply Chain Support 2603 Hwy 31 SW, Hartselle, AL 35640 AL044 Single Customer Store Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm 20 - 28 hours/week OVERVIEW: Working as Part-time ...

Fastenal

Customer Supply Chain Support

Huntsville, AL · On-site

Customer Supply Chain Support 4825 Commercial Dr NW, Huntsville, AL 35816 AL051 Single Customer Store Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm 20 - 28 hours/week OVERVIEW: Working as ...

Navstar

Senior Operations Support Specialist

Huntsville, AL

$49.10K - $65.80K/yr

Senior Operations Support Specialist Responsibilities PeopleTec is currently seeking a Senior ... Our company's foundation was built on placing our employees and customers first. With an award ...

PeopleTec

Senior Operations Support Specialist

Huntsville, AL · On-site

$49.10K - $65.80K/yr

We're on the hunt for a talented Senior Operations Support Specialist to support the Portfolio ... Our company's foundation was built on placing our employees and customers first. With an award ...

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Customer Support information

See Decatur, AL salary details

$11

$17

$26

How much do customer support jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer support in Decatur, AL is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support representative, and why are they important?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do Customer Support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What do customer support representatives do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What jobs make $3,000 a month without a degree?

Customer support roles can pay around $3,000 per month, especially for experienced agents or those working in specialized fields like technical support or remote customer service. These jobs often require strong communication skills, familiarity with support tools, and sometimes certifications, but typically do not require a college degree. Salaries vary based on industry, location, and experience level.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Decatur, AL? The most popular types of Customer Support jobs in Decatur, AL are:
What are popular job titles related to Customer Support jobs in Decatur, AL? For Customer Support jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Decatur, AL look for? The top searched job categories for Customer Support jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Customer Support jobs? Cities near Decatur, AL with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Decatur, AL as of May 2026, with employment types broken down into 70% Full Time, 28% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,428 per year, or $18 per hour.

Customer Support Specialist

Millennium Systems International

Huntsville, AL • Remote

$18.50 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Early Career role with lots of growth potential!
Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. 
Millennium Systems International is honored to have been named as a 2025 NJ Top Workplace for the fourth consecutive year. In addition to this core honor, MSI also earned two specialty awards: Top Technology Workplace and Top Remote Workplace, underscoring the company’s culture of innovation and flexibility.
If you love interacting with all types of people, enjoy trying to solve problems, and have a knack for engaging with customers then you will be perfect for our clients! We are looking to add experienced, energized, and enthusiastic new team members who like the challenge of working in a fast-paced environment. Formal training is provided for this remote full-time, hourly nonexempt position. This role offers an excellent career growth path.  New Grads Welcome!
Required hours:
M-F 11:30AM to 8:15PM EST and Sat 9:00AM-5:45PM EST, one day off during the week and Sundays off, 40 hours a week working 5 days.
What skills do I need?
  • Passion for technology and helping people
  • Strong verbal and written communication skills
  • Excellent communication skills with the ability to build quick rapport
  • A people person. Must be able to control a conversation and be personable
  • Enjoy working directly with customers in a fast-paced environment
  • Logical, analytical, and problem-solving skills
  • Ability to learn new software/ hardware and adapt to changes in technology
  • A self-starter that can work independently and as a team member
  • Ability to multi-task
  • Has great time management skills
  • Beauty Industry Knowledge a plus

What will I be doing?
The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. Support and training are provided to clients via phone, email, and live chat. We embrace active listening skills to understand and advocate for our customer’s needs. You will document the issue in Salesforce and offering a resolution, so our clients are successful. You will stay up to date on Meevo product knowledge and internal business processes. You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.
Requirements:
  • Bachelor’s degree or Associates Degree preferred
  • Reliable Internet Service Provider
  • Excellent communication skills
  • 0- 5 years exp in customer service-related role
  • Tech savvy
  • Salesforce exp a plus!

We offer:
Paid Time Off (PTO) and Holidays
Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day, because we believe in taking care of you!
Medical, Dental, and Vision Benefits
Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for.
Life Insurance
Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What’s even better? Millennium Systems International fully covers the entire cost, 100% on us!
Long-Term and Short-Term Disability Insurance
Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance.  And we’ve got your back, Millennium Systems International covers the full cost of Long-Term Disability at 100%.
401(k) Retirement Plan
Plan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan. When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It’s our way of helping you build a brighter tomorrow.
Learning & Development Opportunities
We foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy’s online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we’re here to support your development every step of the way.

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