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Virtual Csr Jobs in Decatur, AL (NOW HIRING)

dbi

Customer Service Representative

Huntsville, AL

$15.75 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a

Cahaba Management & Consulting

CSR

Decatur, AL

$14 - $16/hr

Local finance company looking to fill a full-time position as a Customer Service Representative (CSR). In simple terms, your job is to make sure the customers are happy and that they continue doing

Cahaba Management & Consulting

CSR

Decatur, AL

$14 - $16/hr

Local finance company looking to fill a full-time position as a Customer Service Representative (CSR). In simple terms, your job is to make sure the customers are happy and that they continue doing

QCHI

Customer Service Representative

Decatur, AL · On-site

$14/hr

Lend Nation is looking for an energetic, positive Part Time Customer Service Representative to join our team! The Customer Service Representative opportunity is a part time entry-level position that

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

Lend Nation is looking for an energetic, positive Full-Time Customer Service Representative to join our team! This position will work at Branch 4129 located at 2615 Memorial Pkwy NW, Suite A&B,

QCHI

Customer Service Representative

Athens, AL · On-site

$15/hr

Lend Nation is looking for an energetic, positive Full-Time Customer Service Representative to join our team! This position will work at Store 4106 located at 211 Hwy 31 S Athens, AL 35611. The

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

Lend Nation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Branch 4130 located at 2714 Clinton Ave West, Huntsville, AL

Circle K

Customer Service Representative

Madison, AL

$14.25 - $19.50/hr

Store 2707201: 11990 County Line Road, Madison, Alabama 35756 Shift AvailabilityOvernights (Weekdays + Weekend Availability Required) Time Type Part time Customer Service Representative We want you

Circle K

Customer Service Representative

Madison, AL

$14.25 - $19.50/hr

Store 2707201: 11990 County Line Road, Madison, Alabama 35756 Shift AvailabilityEvenings and Overnights Time Type Part time Customer Service Representative We want you to join our team as a Customer

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All JobsCsr JobsVirtual Csr JobsVirtual Csr Jobs in Decatur, AL

Virtual Csr information

See Decatur, AL salary details

$9

$17

$25

How much do virtual csr jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for virtual csr in Decatur, AL is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are Virtual CSRs?

Virtual Customer Service Representatives (Virtual CSRs) are professionals who provide customer support and assistance remotely, typically via phone, email, chat, or social media. They handle inquiries, resolve issues, and offer information about products or services for businesses. Virtual CSRs work from home or remote locations instead of traditional call centers, making customer service more flexible for both employees and companies. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Representative, and why are they important?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, chat platforms, and ticketing systems is often required, along with training in customer service protocols. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve customer issues effectively. These competencies ensure efficient remote support, customer satisfaction, and the ability to handle high volumes of inquiries in a virtual environment.

What are some common challenges faced by Virtual Customer Service Representatives, and how can they be effectively managed?

Virtual Customer Service Representatives often encounter challenges such as handling high volumes of inquiries, managing communication across multiple digital platforms, and maintaining productivity in a remote environment. To address these, it’s important to stay organized, utilize collaboration tools, and maintain regular communication with team members and supervisors. Setting a dedicated workspace and establishing a consistent routine can also help manage distractions and ensure high performance while working remotely.
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Virtual Csr jobs near you

Customer Service Representative

dbi

Huntsville, AL

$15.75 - $21.50/hr

Other

Re-posted 13 days ago

Job description

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions:

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
  • Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
  • Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alteration services and personalization options.
  • Maintain store-standards to support a flawless shopping experience.
  • Maintain a high standard of dress to meet the Dress Code policy.
  • Respond promptly to all customer questions providing product and service information.
  • Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
  • Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
  • Assist with all sales promotions and visual updates.
  • Other duties as assigned.

Physical Demands:

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials:

  • High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

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