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Customer Support Jobs in Madison, AL (NOW HIRING)

3-GIS

Support Specialist II

Huntsville, AL · On-site +1

Customer Support & Technical Troubleshooting * Provide superior customer support and troubleshoot client issues with 3-GIS software, ensuring customers exceed expectations in their use of the ...

Worldwide TechServices

Dynamic Server Support

Madison, AL · On-site

$18/hr

Provide customer support for designated equipment * Answer client questions in a professional manner * Accept and deliver all service calls assigned within the established service level agreement for ...

ABB

Utility Sales Support

AL · Remote

$17.75 - $23.25/hr

Minimum 3 years of technical customer support experience in the Industrial, Utility or related ... fields, or equivalent experience * General knowledge of power transmission & distribution products ...

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All JobsCustomer Support JobsCustomer Support Jobs in Madison, AL

Customer Support information

See Madison, AL salary details

$10

$17

$25

How much do customer support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer support in Madison, AL is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.75 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Madison, AL?

The most popular types of Customer Support jobs in Madison, AL are:

What are popular job titles related to Customer Support jobs in Madison, AL?

For Customer Support jobs in Madison, AL, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Madison, AL look for?

The top searched job categories for Customer Support jobs in Madison, AL are:

What cities near Madison, AL are hiring for Customer Support jobs?

Cities near Madison, AL with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Madison, AL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $35,772 per year, or $17.2 per hour.

Customer Support Executive, Oworkers in Egypt

Oworkers

Athens, AL • On-site

Other

Medical

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Customer Support Executive
Location: Cairo, Egypt
Company: Oworkers
Department: Customer Support
Job Type: Full-Time
About Oworkers:
Oworkers is a global leader in multilingual Business Process Outsourcing (BPO) services, offering top-quality support solutions to clients across industries. With delivery centers across multiple continents, we pride ourselves on combining human talent and technology to deliver scalable, high-performing support systems. Our Cairo office is a hub of multilingual excellence, serving clients worldwide.
Role Overview:
As a Customer Support Executive at Oworkers, you will be the first point of contact for customers, delivering prompt, accurate, and professional responses across multiple communication channels. You will play a key role in ensuring a seamless customer experience while adhering to quality and performance standards.
Key Responsibilities:
  • Handle incoming customer queries via phone, email, chat, or social media in a courteous and timely manner.
  • Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Maintain a high level of product/service knowledge to address client issues efficiently.
  • Record and update customer information in internal systems accurately.
  • Escalate unresolved issues to the appropriate internal teams.
  • Meet or exceed individual and team performance targets (TAT, CSAT, FCR, etc.).
  • Collaborate with other departments to ensure customer needs are met effectively.
  • Adhere to company policies, procedures, and compliance standards at all times.
Requirements:
  • Education: High School Diploma or Bachelor's degree (preferred).
  • Experience: Minimum 1 year of experience in a customer service or call center role. Freshers with excellent communication skills are also encouraged to apply.
  • Languages: Proficiency in English is a must. Knowledge of French, German, or Arabic is a plus.
  • Skills:
    • Strong communication and interpersonal skills
    • Ability to stay calm under pressure and handle difficult customers tactfully
    • Problem-solving mindset and attention to detail
    • Familiarity with CRM systems and customer service tools
    • Ability to work in shifts (including weekends or holidays as needed)
What We Offer:
  • Competitive salary and performance-based incentives
  • Health insurance and other employee benefits
  • Professional development and training programs
  • Friendly, multicultural, and supportive work environment
  • Career growth opportunities within the global Oworkers network

Apply