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Online Support Jobs in Decatur, AL (NOW HIRING)

Varsity Tutors

Social Networking Tutor

Huntsville, AL · Remote

$40/hr

... online Social Networking tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Wordpress Tutor

Huntsville, AL · Remote

$40/hr

... to support students from WordPress beginners through intermediate users building professional websites, blogs, and online portfolios. * Effective Teaching Methods: Ability to identify concepts ...

Varsity Tutors

Autodesk Fusion 360 Tutor

Huntsville, AL · Remote

$40/hr

... online Autodesk Fusion 360 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Wow

Channel Sales Manager

Huntsville, AL

$85K/yr

Ability to learn new software systems and access online support/tools Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an ...

Kroger

Online Grocery Pick-Up Clerk

Hartselle, AL

$13.50 - $15.75/hr

Emotional and financial support with free counseling through our Employee Assistance Program and ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

Kroger

Online Grocery Pick-Up Clerk

Madison, AL · On-site

$13.50 - $16/hr

Emotional and financial support with free counseling through our Employee Assistance Program and ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

Kroger

Online Grocery Pick-Up Clerk

Madison, AL · On-site

$13.50 - $16/hr

Emotional and financial support with free counseling through our Employee Assistance Program and ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

Kroger

Online Grocery Pick-Up Clerk

Huntsville, AL

$14 - $16.50/hr

Emotional and financial support with free counseling through our Employee Assistance Program and ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

Varsity Tutors

Microsoft Office Tutor

Huntsville, AL · Remote

$40/hr

... online Microsoft Office tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Guitar Tutor

Huntsville, AL · Remote

$40/hr

... online Guitar tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Rhino Tutor

Huntsville, AL · Remote

$40/hr

... online Rhino tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Kroger

Online Grocery Pick-Up Clerk

Decatur, AL · On-site

$13.50 - $16/hr

Emotional and financial support with free counseling through our Employee Assistance Program and ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

Varsity Tutors

NPTE Tutor

Huntsville, AL · Remote

$40/hr

... online NPTE tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Sketchup Tutor

Huntsville, AL · Remote

$40/hr

... online Sketchup tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Kroger

Online Grocery Pick-Up Clerk

Huntsville, AL · On-site

$14.50 - $17.25/hr

Emotional and financial support with free counseling through our Employee Assistance Program and ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

Kroger

Online Grocery Pick-Up Clerk

Huntsville, AL

$13 - $15.25/hr

Emotional and financial support with free counseling through our Employee Assistance Program and ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

Varsity Tutors

PSAT Tutor

Huntsville, AL · Remote

$40/hr

... online PSAT tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

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Showing results 1-20

All JobsOnline Support JobsOnline Support Jobs in Decatur, AL

Online Support information

See Decatur, AL salary details

$11

$17

$24

How much do online support jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for online support in Decatur, AL is $17.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.13 per hour, depending on experience, location, and employer.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are some common challenges faced by Online Support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as an Online Support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What Are Online Support Jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are Online Support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.
More about Online Support jobs
What are the most commonly searched types of Support jobs in Decatur, AL? The most popular types of Support jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Online Support jobs? Cities near Decatur, AL with the most Online Support job openings:
Online Support jobs near you
Research Technology Support Specialist

Research Technology Support Specialist

Alabama Agricultural and Mechanical University

Normal, AL • On-site

$47K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Salary: $47,300.00 - $60,200.00 Annually
Location : Normal
Job Type: Full-Time
Job Number: 202300334
Department: College Of Agricultural - Dean Office
Opening Date: 06/25/2024
Description
Summary:
Coordinate, establish, maintain, analyze, troubleshoot, and repair computer systems hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Establish procedures for supporting and maintaining user account information to include rights, security, and system groups. Troubleshoot and repair basic network problems. Familiar with setup and operation of current technology.
Examples of Duties
Essential Duties and Responsibilities:
  • Investigate, analyze and develop procedures to resolve hardware and associated software and communications problems on university computer system; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals while developing procedures to support said equipment.
  • Provide advance hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts to include Macintosh software and Hardware.
  • Evaluate existing computer systems hardware, and perform system upgrades; based on customer needs, customize and test computer systems, and resolve configuration conflicts and errors.
  • Provide online support while establishing procedures to be used by technicians and analyst in their supporting of other staff, faculty and students.
  • Research, analyze, and recommend appropriate computer hardware for customized computer configurations.
  • Review, prioritize, and process problem reports; document the progress of projects.
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • Establish procedures for and coordinate asset management using current Help Desk System.
  • May lead and/or guide the work of other staff or students engaged in similar functions.
  • Establish procedures for analyst and technicians for troubleshooting and conducting, complex repairs and upgrades of computers and peripherals.
  • Establish procedures to diagnose the nature and extent of computer problems.
  • Social media administrator for the College of Agricultural, Life, and Natural Sciences
  • Perform other duties as assigned.

Typical Qualifications
Minimum Position Requirements (including years of experience, certifications, licenses, etc.):
  • Bachelor's degree in Computer Science, Networking Technology, Engineering or related area
  • At least three (3) years of directly related experience in the field or in a related area
  • Assume administrative responsibilities for social media in the College of Agricultural, Life, and Natural Sciences.

Supplemental Information
Knowledge, Skills, and Abilities:
  • Knowledge of a wide range of computer systems software, applications, hardware, and communications
  • Knowledge of and provide procedures for advanced computer troubleshooting techniques
  • Knowledge of customer service standards and procedures
  • Records maintenance skills
  • Ability to make administrative/procedural decisions and judgments
  • Ability to simultaneously coordinate and guide multiple projects
  • Must be able to troubleshoot basic network related problems.
  • A wide degree of creativity and latitude

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, short and long-term disability, holidays, vacation, and sick leave.
To learn more details, visit our benefits page at
01
Do you have a bachelor's degree in Computer Science, Networking Technology, Engineering or related area?
  • Yes
  • No

02
Do you have at least three (3) years of directly related experience in the field or in a related area?
  • Yes
  • No

Required Question

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