Camp Simulator Technical Support: * Daily inspections of USSRC equipment to maintain effective and efficient operation, safety, and appearance. Equipment includes but is not limited to: * Technical ...
Camp Simulator Technical Support: * Daily inspections of USSRC equipment to maintain effective and efficient operation, safety, and appearance. Equipment includes but is not limited to: * Technical ...
ISP Support Technician
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Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic ...
ISP Support Technician
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Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic ...
L2 Desktop Support Engineer
Madison, AL · On-site
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L2 Desktop Support Engineer
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They are seeking an L2 Desktop Support Engineer responsible for providing Tier 2 support to customers, diagnosing and resolving technical issues related to hardware and software, and ensuring ...
L2 Desktop Support Engineer
Madison, AL · On-site
$55K - $65K/yr
The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe • Level 2 generally handles break/fix, configuration issues ...
L2 Desktop Support Engineer
Madison, AL · On-site
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Madison, AL · On-site
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Madison, AL · On-site
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Madison, AL · On-site
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The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and ...
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Customer Support Representative
Huntsville, AL · Remote
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Guide customers through their online account portals. * Send promotional coupons and submit refund ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
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Huntsville, AL · Remote
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IT Support Specialist
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Quick apply
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Overview Demilitarization Support Specialist LOCATION: Redstone Arsenal CLEARANCE: Ability to Obtain Secret JOB STATUS: Full Time TRAVEL: 10% Astrion has an exciting opportunity for a ...
Overview Demilitarization Support Specialist LOCATION: Redstone Arsenal CLEARANCE: Ability to Obtain Secret JOB STATUS: Full Time TRAVEL: 10% Astrion has an exciting opportunity for a ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Online Support information
See Decatur, AL salary details
$11.04 - $12.27
1% of jobs
$12.27 - $13.50
4% of jobs
$14.46 is the 25th percentile. Wages below this are outliers.
$13.50 - $14.73
25% of jobs
$14.73 - $15.96
14% of jobs
The median wage is $16.43 / hr.
$15.96 - $17.19
14% of jobs
$17.19 - $18.42
10% of jobs
$19.03 is the 75th percentile. Wages above this are outliers.
$18.42 - $19.65
13% of jobs
$19.65 - $20.88
4% of jobs
$20.88 - $22.11
8% of jobs
$22.11 - $23.33
3% of jobs
$23.33 - $24.56
3% of jobs
$11
$17
$24
How much do online support jobs pay per hour?
What is the difference between Online Support vs Customer Service Representative?
| Aspect | Online Support | Customer Service Representative |
|---|---|---|
| Credentials | Typically requires technical knowledge, basic certifications, or training in specific software or platforms | Often requires communication skills, customer service training, and sometimes a high school diploma or equivalent |
| Work Environment | Primarily remote, working through online chat, email, or ticket systems | Can be remote or in-office, interacting with customers via phone, email, or in person |
| Industry Usage | Common in tech, e-commerce, and software companies | Widely used across retail, telecom, and service industries |
Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.
What are some common challenges faced by online support specialists, and how can they be managed effectively?
What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?
What are online support jobs?
Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.
What are online support jobs?
$18/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 9 days ago
Job description
Full-time. $18.00 an hour. Blue Cross and Blue Shield of Alabama medical, prescription, dental and vision insurance. Vacation and holidays. 401k retirement. The purpose of this position is to facilitate and enhance the experience of USSRC guests and employees by ensuring the effective and efficient operation of USSRC electro-mechanical, audio-video, electronic and computer driven exhibits and simulators.
RESPONSIBILITIES
Essential Functions
- Camp Simulator Technical Support:
- Daily inspections of USSRC equipment to maintain effective and efficient operation, safety, and appearance. Equipment includes but is not limited to:
- Technical    Hydraulic
- Mechanical/Mechanics    Pneumatic
- Audio / Visual    Computer Peripherals
- Robotics
- Repair/Modification of Computer Hardware, Software, and Networking. IT skills.
- Ensure the accurate and timely completion of USSRC leadership requests.
- Completion of documentation related to job activities.
- Camp Simulation Design:
- Systematically develop, design, fabricate, inspect, install, and repair USSRC equipment and simulators to maintain effective and efficient operation, safety, and appearance. Equipment includes but is not limited to:
- Technical    Hydraulic
- Mechanical/Mechanics    Pneumatic
- Audio / Visual    Computer Peripherals
- Robotics
Supervisory Responsibilities: No
Travel Required: Some
QUALIFICATIONS
Required Education
- High school diploma or GED and completion of a 2-year technical degree in electronics (Industrial Electronics, Electrical Engineering, or similar degree) or equivalent work experience. Software programming languages and other job-related technical/mechanical experience will be considered.
Required Experience
- Experience in troubleshooting, maintaining, and repairing electronics, computers and mechanical devices. You must have the ability to use the tools, equipment, and materials for this job profession effectively and safely.
OTHER REQUIREMENTS
General Requirements
- Open to learning, growth, and change to meet the vision of leadership.
- Interpersonal skills: to work as an integral part of a team.
- You must possess a valid driver’s license & appropriate references.
- Appropriate interpersonal/personal boundaries.
- Must be able to use/be familiar with the tools of trade.
- Maturity of judgment and behavior.
- Accepts full responsibility for their actions and how these may affect others.
- Adherence and participation in the Center’s Safety Program.
Professional Standards
 Understands and follows all policies & procedures of the department and the USSRC.
- Maintains high standards for work areas and appearance, presents self in a highly professional manner to others, and understands that honesty & ethics are important.
- Ensures that excellent customer service is maintained with each customer.
- Maintains a positive attitude toward the position & the company and realizes that promptness and being at work is a part of sustaining a professional relationship with the company.
Teamwork Standards
- Takes an interest and initiative in the development of the department’s team.
- Maintains pleasant and professional relationships with co-workers & assists as needed.
- Remains positive about the team and facilitates an optimistic approach to the resolution of issues.
- Maintains productive, effective, and professional relationships with all departments.
Physical Requirements
- Walking and climbing (stairs, ladders) to access work-related areas.
- Pushing, carrying, and lifting equipment to 50lbs waist high.
- Bending, kneeling, and reaching to maintain and repair simulators and exhibits.
- Sight, reading, wrist movements, feeling to inspect, maintain and repair simulators and exhibits, to operate tools of the trade.
- Talking, hearing to communicate with employees, guests and contractors regarding simulators and exhibits.
- Driving skills to operate equipment such as forklifts, man lifts and carts.
- Comfortable working at heights of up to 50ft.
Current Job Evaluation Areas
- Accountability, adaptability, detail, communication, learning, customer focus, self-development, initiative, information management, problem-solving, quality, teamwork, job knowledge, integrity, and passion.
Eligibility Qualifications
- Must be authorized to work in the United States.
WORK ENVIRONMENT
Environmental Factors
- This position involves working indoors in a climate-controlled building environment, as well as working in the elements of the outdoors. Work areas are subject to dust, noise and to the hazards related to the profession.
 Expected Hours of Work
- You must be willing to work very flexible hours. We support Space Camp Operations.
 DISCLAIMERS
The U.S. Space & Rocket Center is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, or veteran status.
Duties and Responsibilities May Change with or Without Notice
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.