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Online Support Jobs in Decatur, AL (NOW HIRING)

Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic ...

Qualis LLC is seeking an IT Support Specialist to provide technical support for enterprise IT systems supporting government and defense programs. The ideal candidate will possess strong ...

The Service Desk Support specialist will operate within a state-of-the-art service desk environment, providing comprehensive technical assistance to AMC personnel across Classified, Unclassified, and ...

The Service Desk Support specialist will operate within a state-of-the-art service desk environment, providing comprehensive technical assistance to AMC personnel across Classified, Unclassified, and ...

IT Support Specialist

Decatur, AL · On-site

$55K - $100K/yr

IT Specialist This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to ...

Support and maintenance of Sage X3 * Support involving handheld scanners * Office 365 Environment * Microsoft Windows Server 2012 - 2019 * Active Directory including domain structure, unlocking ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

Showing results 41-60

Online Support information

See Decatur, AL salary details

$11

$17

$24

How much do online support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for online support in Decatur, AL is $17.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.13 per hour, depending on experience, location, and employer.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are some common challenges faced by online support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are online support jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are online support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.
What are the most commonly searched types of Support jobs in Decatur, AL? The most popular types of Support jobs in Decatur, AL are:
What job categories do people searching Online Support jobs in Decatur, AL look for? The top searched job categories for Online Support jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Online Support jobs? Cities near Decatur, AL with the most Online Support job openings:

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago


Job description

Full-time. $18.00 an hour. Blue Cross and Blue Shield of Alabama medical, prescription, dental and vision insurance. Vacation and holidays. 401k retirement. The purpose of this position is to facilitate and enhance the experience of USSRC guests and employees by ensuring the effective and efficient operation of USSRC electro-mechanical, audio-video, electronic and computer driven exhibits and simulators.

RESPONSIBILITIES

Essential Functions

  • Camp Simulator Technical Support:
    1. Daily inspections of USSRC equipment to maintain effective and efficient operation, safety, and appearance. Equipment includes but is not limited to:
  • Technical     Hydraulic
  • Mechanical/Mechanics     Pneumatic
  • Audio / Visual     Computer Peripherals
  • Robotics
    1. Repair/Modification of Computer Hardware, Software, and Networking. IT skills.
    2. Ensure the accurate and timely completion of USSRC leadership requests.
    3. Completion of documentation related to job activities.
  • Camp Simulation Design:
    1. Systematically develop, design, fabricate, inspect, install, and repair USSRC equipment and simulators to maintain effective and efficient operation, safety, and appearance. Equipment includes but is not limited to:
  • Technical     Hydraulic
  • Mechanical/Mechanics     Pneumatic
  • Audio / Visual     Computer Peripherals
  • Robotics

Supervisory Responsibilities: No

Travel Required: Some

QUALIFICATIONS

Required Education

  • High school diploma or GED and completion of a 2-year technical degree in electronics (Industrial Electronics, Electrical Engineering, or similar degree) or equivalent work experience. Software programming languages and other job-related technical/mechanical experience will be considered.

Required Experience

  • Experience in troubleshooting, maintaining, and repairing electronics, computers and mechanical devices. You must have the ability to use the tools, equipment, and materials for this job profession effectively and safely.

OTHER REQUIREMENTS

General Requirements

  • Open to learning, growth, and change to meet the vision of leadership.
  • Interpersonal skills: to work as an integral part of a team.
  • You must possess a valid driver’s license & appropriate references.
  • Appropriate interpersonal/personal boundaries.
  • Must be able to use/be familiar with the tools of trade.
  • Maturity of judgment and behavior.
  • Accepts full responsibility for their actions and how these may affect others.
  • Adherence and participation in the Center’s Safety Program.

Professional Standards

 Understands and follows all policies & procedures of the department and the USSRC.

  • Maintains high standards for work areas and appearance, presents self in a highly professional manner to others, and understands that honesty & ethics are important.
  • Ensures that excellent customer service is maintained with each customer.
  • Maintains a positive attitude toward the position & the company and realizes that promptness and being at work is a part of sustaining a professional relationship with the company.

Teamwork Standards

  • Takes an interest and initiative in the development of the department’s team.
  • Maintains pleasant and professional relationships with co-workers & assists as needed.
  • Remains positive about the team and facilitates an optimistic approach to the resolution of issues.
  • Maintains productive, effective, and professional relationships with all departments.

Physical Requirements

  • Walking and climbing (stairs, ladders) to access work-related areas.
  • Pushing, carrying, and lifting equipment to 50lbs waist high.
  • Bending, kneeling, and reaching to maintain and repair simulators and exhibits.
  • Sight, reading, wrist movements, feeling to inspect, maintain and repair simulators and exhibits, to operate tools of the trade.
  • Talking, hearing to communicate with employees, guests and contractors regarding simulators and exhibits.
  • Driving skills to operate equipment such as forklifts, man lifts and carts.
  • Comfortable working at heights of up to 50ft.

Current Job Evaluation Areas

  • Accountability, adaptability, detail, communication, learning, customer focus, self-development, initiative, information management, problem-solving, quality, teamwork, job knowledge, integrity, and passion.

Eligibility Qualifications

  • Must be authorized to work in the United States.

WORK ENVIRONMENT

Environmental Factors

  • This position involves working indoors in a climate-controlled building environment, as well as working in the elements of the outdoors. Work areas are subject to dust, noise and to the hazards related to the profession.

 Expected Hours of Work

  • You must be willing to work very flexible hours. We support Space Camp Operations.

 DISCLAIMERS

The U.S. Space & Rocket Center is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, or veteran status.

Duties and Responsibilities May Change with or Without Notice

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.