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Customer Support Manager Jobs in Georgia (NOW HIRING)

Alphabe Insight Inc

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement ...

Autodesk

Customer Support Manager

Atlanta, GA

The Customer Support Manager will report to the Sr. Manager of GlobalTier IDigital Support.They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee teams of ...

New

AssuranceAmerica

Support Manager

Atlanta, GA

Support Manager Do you want to be part of an organization where you are valued, and your ideas and ... Maintain high customer service standards, utilizing ticketing software to track support needs and ...

Assuranceamerica

Support Manager

Atlanta, GA

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our ... Maintain high customer service standards, utilizing ticketing software to track support needs and ...

UP Entertainment

Customer Support Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Customer Service Manager Location: Atlanta - Hybrid FLSA Status: Exempt JOIN OUR TEAM We're excited ... The Customer Experience Representative is responsible for providing customer support for the UP ...

Coserve

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Customer Support Specialist Headquartered in Atlanta, Ga., Our Customer bridges healthcare ... This will be accomplished by managing the recording, analysis, prioritization, escalation, tracking ...

QGenda

Customer Support Specialist

Atlanta, GA

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... Set and manage appropriate customer expectations around resolution and response times, adhering to ...

Atosa USA, Inc.

Customer Support Technician

Flowery Branch, GA · On-site

$16.75 - $22.75/hr

The Customer Support Technician is responsible for providing technical support and outstanding ... This role involves managing warranty claims, troubleshooting technical issues, and offering timely ...

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Customer Support Manager information

See Georgia salary details

$20.7K

$49K

$85.3K

How much do customer support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support manager in Georgia is $48,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $59,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What are the most commonly searched types of Customer Support jobs in Georgia? The most popular types of Customer Support jobs in Georgia are:
What cities in Georgia are hiring for Customer Support Manager jobs? Cities in Georgia with the most Customer Support Manager job openings:

Customer Support Manager

Alphabe Insight Inc

Atlanta, GA • On-site

$60K - $65K/yr

Full-time

Medical, PTO

Posted 13 days ago

Job description

Company Description
About Us
At Polous, we are committed to redefining marketing strategies through innovation, precision, and data-driven solutions. Located in the heart of Atlanta, GA, we specialize in helping businesses grow their presence and impact through tailored marketing campaigns and strategic outreach. Our team values creativity, accountability, and long-term success, making us a trusted partner across diverse industries. Join Polous and become part of a forward-thinking team shaping the future of marketing.
Job Description
Job Description
Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement service strategies, and ensure that customers receive timely, effective, and respectful assistance. This is an excellent opportunity to play a pivotal role in shaping the voice and performance of a growing company dedicated to service excellence.
Responsibilities
  • Lead and manage the day-to-day operations of the customer support team
  • Monitor performance metrics and implement improvements to ensure high-quality service
  • Develop and maintain customer service policies and procedures
  • Train, coach, and support team members for continuous growth
  • Handle escalated customer inquiries and resolve issues professionally
  • Collaborate with other departments to streamline processes and enhance customer satisfaction
  • Analyze trends and prepare reports to inform business decisions

Qualifications
Qualifications
  • Proven experience as a Customer Support Manager or in a similar leadership role
  • Excellent communication and interpersonal skills
  • Strong organizational and problem-solving abilities
  • Experience with CRM systems and support tools
  • Ability to lead by example in a fast-paced environment
  • Bachelor's degree in Business, Communications, or related field (preferred)

Additional Information
Benefits
  • Competitive salary ($60,000-$65,000 annually)
  • Opportunities for professional growth and career advancement
  • Collaborative and supportive work environment
  • Skills development and leadership training
  • Paid time off and company-recognized holidays
  • Health and wellness program participation

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