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Customer Support Engineer Jobs in Oregon (NOW HIRING)

Smarsh

Technical Support Engineer I

Portland, OR · On-site

$60K - $70K/yr

Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Summary Smarsh is seeking a Technical Support Engineer to join our Client Services team. In this ...

Lam Research

Product Support Engineer 4

Hillsboro, OR · Hybrid

The group you'll be a part of The Customer Support Business Group focuses on enabling our customers ... The impact you'll make As a Regional Product Support Engineer at Lam, you're the backbone of ...

Trimble

Premier Support Engineer

Lake Oswego, OR · On-site

Whether it's helping customers build and maintain infrastructure, design and construct buildings ... Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Spectrum ERP, ...

BlueCat

Enterprise Support Engineer

OR · On-site +1

We are growing our Customer Care team and we're looking for an Enterprise Support Engineer to join our dynamic and customer-focused department. Here is what you need to know about our Customer Care ...

Amat

Process Support Engineer - Etch

Hillsboro, OR · On-site

$86K - $119K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

Amat

Process Support Engineer IV

Hillsboro, OR · On-site

$128K - $176K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

Applied Materials

Process Support Engineer IV

Hillsboro, OR · On-site

$128K - $176K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

Amat

Process Support Engineer II

Hillsboro, OR · On-site

$86K - $119K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

Applied Materials

Process Support Engineer IV

Hillsboro, OR · On-site

$128K - $176K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

Applied Materials

Process Support Engineer IV

Hillsboro, OR · On-site

$128K - $176K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

Applied Materials

Process Support Engineer IV

Hillsboro, OR · On-site

$128K - $176K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

Applied Materials

Process Support Engineer II

Hillsboro, OR · On-site

$86K - $119K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

Amat

Process Support Engineer IV

Hillsboro, OR · On-site

$128K - $176K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

Applied Materials

Process Support Engineer II

Hillsboro, OR · On-site

$86K - $119K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

US Bank

Software Support Engineer

Gresham, OR · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions ... Collaborate with Engineering, Infrastructure, Product, and Support teams to resolve software ...

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Showing results 41-60

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Oregon

Customer Support Engineer information

See Oregon salary details

$41.2K

$83.1K

$114.7K

How much do customer support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer support engineer in Oregon is $83,070.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $95,200.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are the most commonly searched types of Customer Support Engineer jobs in Oregon?

The most popular types of Customer Support Engineer jobs in Oregon are:

What are popular job titles related to Customer Support Engineer jobs in Oregon?

For Customer Support Engineer jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Oregon look for?

The top searched job categories for Customer Support Engineer jobs in Oregon are:

What cities in Oregon are hiring for Customer Support Engineer jobs?

Cities in Oregon with the most Customer Support Engineer job openings:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Oregon as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 84% In-person, 4% Hybrid, and 12% Remote job distribution, with an average salary of $83,070 per year, or $39.9 per hour.

Technical Support Engineer I

Smarsh

Portland, OR • On-site

$60K - $70K/yr

Full-time

Re-posted 16 days ago

Job description

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary
 
Smarsh is seeking a Technical Support Engineer to join our Client Services team. In this role, you will manage customer account changes, including product downgrades and cancellations, while ensuring adherence to established policies and processes that minimize operational risk and prevent unintended service disruptions. You will work closely with customers, Support, Engineering, and other cross-functional teams to resolve complex issues, drive cases to completion, and maintain accurate documentation throughout the customer lifecycle. Success in this role requires strong technical aptitude, exceptional attention to detail, and the ability to communicate complex information clearly and effectively to both technical and non-technical audiences. 
How will you contribute?
  • Process downgrades and cancellations for any Smarsh products.
  • Follow required policies and processes to ensure due diligence and prevent risk of inadvertent service stoppage.
  • Effectively communicate issues to internal teams, both technical and non-technical, in various channels.
  • Log and track cases using Salesforce, maintaining detailed documentation of all interactions and statuses throughout lifecycle of case.
  • Capture, reuse and share knowledge using Confluence.
  • Technical and relational mentor to others processing downgrades and cancellations.
  • Utilize access to multiple platforms to perform backend work related to teardowns.
  • Engage with Engineering teams using Jira and Slack to drive resolution of tickets.
  • Handling calls and incoming support cases.
What will you bring?
  • 5 or more years of customer service experience.
  • Ability to understand complex issues and communicate them to client in a clear and accessible manner.
  • Ability to understand implementation processes and application consoles.
  • Experience troubleshooting technical solutions.
  • Exceptionally detail-oriented, accurate, and thorough.
  • Strong documentation skills are essential in this role.
  • Strong technical competency.
  • Ability to identify opportunities for process improvement.
  • Experience assessing priority and urgency.
$60,000 - $70,000 a year
 
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
 
Any applicable bonus programs will be discussed during the recruiting process.
 
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
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