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Customer Support Engineer Jobs in Oregon (NOW HIRING)

Cresta

Application Support Engineer

OR · On-site +1

Customer Advocacy: Serve as the primary technical point of contact for customer inquiries ... email and our support portal. * Collaboration & Escalation: Partner closely with Engineering ...

SOLV Energy

SCADA Support Engineer

Bend, OR · On-site

$86K - $107K/yr

The SCADA Support Engineer will provide Field Support for SOLV SCADA solutions. This role is based ... Coordinate with customers, vendors, and field technicians for on-site and/or remote troubleshooting ...

SOLV Energy

SCADA Support Engineer

Bend, OR · On-site

$86K - $107K/yr

The SCADA Support Engineer will provide Field Support for SOLV SCADA solutions. This role is based ... Coordinate with customers, vendors, and field technicians for on-site and/or remote troubleshooting ...

Keyfactor, Inc.

Technical Support Engineer

OR · Remote

Job Responsibilities Customer Engagement & Support Excellence * Serves as a primary technical point ... engineering experience in a customer-facing environment. * Proven ability to manage multiple ...

Amat

Process Support Engineer - Etch

Hillsboro, OR

$108K - $148K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

Kalepa

Technical Support Engineer

OR · Remote

$85K - $135K/yr

You'll be the connective tissue between our customers and our development teams, triaging and ... You have 3-5 years of experience in a Technical Support Engineer, Senior Technical Solutions ...

Kodeva LLC

Desktop Support Engineer

Tualatin, OR · On-site

... customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Laserfiche

OR · On-site

Laserfiche is hiring a Support Engineer who is motivated by solving complex technical challenges ... Your day-to-day work will blend hands-on troubleshooting, customer communication, and collaboration ...

Applied Materials

Process Support Engineer IV

Hillsboro, OR · On-site

$128K - $176K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

Laserfiche

$29.33 - $37.50/hr

Laserfiche is hiring a Support Engineer who is motivated by solving complex technical challenges ... Your day-to-day work will blend hands-on troubleshooting, customer communication, and collaboration ...

Amat

Process Support Engineer IV

Hillsboro, OR

$128K - $176K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

Natera

OR

POSITION SUMMARY: A Software Support Engineer III provides technical assistance to production ... internal users or customers to ensure satisfactory resolution. * Develop and document best ...

FOSSA

OR

$100K - $120K/yr

Your Mission You are a Sr. Support Engineer that thrives on technical challenges and providing top-of-the-line technical Customer Support, with a focus on helping customers accomplish their goals. An ...

New

Apiiro

OR

You'll engage directly with customers, giving you greater impact, visibility and ownership while helping shape the success of their implementations. * 3+ years in technical or product support ...

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Showing results 1-20

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Oregon

Customer Support Engineer information

See Oregon salary details

$41.2K

$83.1K

$114.7K

How much do customer support engineer jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer support engineer in Oregon is $83,070.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $95,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or aerospace engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes base salary, bonuses, stock options, or profit sharing, particularly in technology companies or executive positions.

What does a customer service engineer do?

A customer support engineer assists clients by diagnosing and resolving technical issues related to products or services. They often provide technical guidance, troubleshoot problems, and may use tools like ticketing systems or remote access software to ensure customer satisfaction and product functionality.

How much do customer engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical environments requiring troubleshooting and product knowledge.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Oregon? The most popular types of Customer Support Engineer jobs in Oregon are:
What are popular job titles related to Customer Support Engineer jobs in Oregon? For Customer Support Engineer jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Oregon look for? The top searched job categories for Customer Support Engineer jobs in Oregon are:
What cities in Oregon are hiring for Customer Support Engineer jobs? Cities in Oregon with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Application Support Engineer

Application Support Engineer

Cresta

OR • On-site, Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Schedule: Monday-Friday, 4:00 PM - 12:00 AM
Weekend Rotation: Required every other weekend (full weekend coverage)

About the role:

We are seeking a highly motivated and technically proficient Application Support Engineer to join our growing Customer Success team. This role is ideal for individuals who enjoy solving complex technical challenges, assisting customers, and serving as a crucial link between our customers and product development. You will be instrumental in ensuring a smooth and successful customer experience by transforming complex issues into clear, actionable solutions.

What You'll Do:

  • Technical Issue Resolution: Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications.
  • Customer Advocacy: Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication via email and our support portal.
  • Collaboration & Escalation: Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution and feedback.
  • Knowledge Management: Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
  • Issue Reproduction & Testing: Replicate customer environments and issues to identify root causes and verify solutions.
  • Product Expertise: Develop deep product knowledge, understanding architecture, functionality, and common use cases.
  • Process Improvement: Identify recurring issues and contribute to process enhancements that improve the customer support experience and product quality.
  • On-Call Support: Participate in a rotational on-call schedule for urgent issues outside regular business hours.

What You'll Bring:

  • 2-4 years of experience in a technical support, helpdesk, or customer-facing engineering role.
  • Strong problem-solving and analytical skills, with the ability to deconstruct complex issues.
  • Excellent written and verbal communication skills, capable of translating technical details for both technical and non-technical audiences.
  • Proficiency in:
    • Web hosting technologies.
    • APIs (automation, collaboration, and data extraction/changes through HTTP methods).
    • Application log analysis.
  • Experience with support ticketing systems (e.g., Zendesk, Linear, JIRA).
  • A customer-centric mindset with a genuine desire to deliver excellent service.
  • Ability to work independently and collaboratively in a fast-paced environment.

Bonus Points If You Have:

  • Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9, Genesys) and telephony infrastructure.
  • Experience with cloud-based hyperscaler solutions (e.g., AWS S3/RDS/EKS for file repositories and databases).
  • Familiarity with Kubernetes for containerized applications.
  • Basic scripting skills (e.g., Python, PowerShell, Bash) for automation or data analysis.
  • Experience with logging and monitoring tools (e.g., Datadog, Grafana, Groundcover).
  • Fluency in additional languages.
  • A degree in Computer Science, Engineering, or a related technical field.
  • Telephony signaling protocols for VOIP (SIP/SIPrec, H.323) and media control protocols (RTP).
  • Network architecture and components.
  • Server OS and hardware troubleshooting.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta: 

Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Salary: Base + Bonus + Offers Equity 

***We are hiring for multiple levels for this role so base salary will be determined based on level of experience***

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai 

 

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