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Customer Support Engineer Jobs in Oregon (NOW HIRING)

Obsidian Security

Senior Support Engineer

OR · On-site +1

Senior Support Engineer Team: Global Services & Delivery Location: [Remote / Hybrid - specify ... Head of Customer Support About the role Obsidian Security protects organizations against threats ...

Cloud Campaign

Support Engineer

Portland, OR · On-site

Join customer calls to help debug and troubleshoot tricky issues Qualifications Required: * 2+ years of experience as a Support Engineer or in a similar role * BS or BA in Computer Science or coding ...

StarTree

Technical Support Engineer

OR · On-site +1

As a Technical Support Engineer, you will become a critical interface between customers and StarTree's cross-functional teams, providing technical expertise and driving customer satisfaction. This ...

Applied Materials

Process Support Engineer

Hillsboro, OR · On-site

$108K - $148K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

Applied Materials

Process Support Engineer

Hillsboro, OR · On-site

$108K - $148K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

Amat

Process Support Engineer

Hillsboro, OR · On-site

$108K - $148K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their ...

Chainguard

Customer Support Manager

OR · On-site +1

You will manage the AMER Technical Support Engineering team, part of a broader global follow-the ... Your primary accountability is the quality and reliability of the escalation path: from customer ...

SupportFinity™

Technical Support Engineer

Portland, OR · On-site

$86 - $117.50/hr

Own customer escalations end-to-end, collaborating closely with Engineering. * Participate in on-call rotations, including occasional weekend coverage, to support our global 24/7 operations. * Lead ...

Trimble

Premier Support Engineer

Lake Oswego, OR · On-site +1

Whether it's helping customers build and maintain infrastructure, design and construct buildings ... Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction ...

Smarsh, Inc.

Technical Support Engineer I

Portland, OR · On-site

$60 - $80/hr

Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Summary Smarsh is seeking a Technical Support Engineer to join our Client Services team. In this ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Oregon

Customer Support Engineer information

See Oregon salary details

$41.2K

$83.1K

$114.7K

How much do customer support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer support engineer in Oregon is $83,070.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $95,200.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are the most commonly searched types of Customer Support Engineer jobs in Oregon?

The most popular types of Customer Support Engineer jobs in Oregon are:

What are popular job titles related to Customer Support Engineer jobs in Oregon?

For Customer Support Engineer jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Oregon look for?

The top searched job categories for Customer Support Engineer jobs in Oregon are:

What cities in Oregon are hiring for Customer Support Engineer jobs?

Cities in Oregon with the most Customer Support Engineer job openings:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Oregon as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 84% In-person, 4% Hybrid, and 12% Remote job distribution, with an average salary of $83,070 per year, or $39.9 per hour.

Senior Support Engineer

Obsidian Security

OR • On-site, Remote

Full-time

Re-posted 18 days ago

Job description

Senior Support Engineer

Team: Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support

About the role

Obsidian Security protects organizations against threats across their SaaS and identity environments. This role sits at the technical center of how we deliver support. It has two mandates. First, you own our hardest problems: complex, high-severity, and escalated tickets that require deep technical diagnosis. Second, you help build the systems that will let us scale support through technology rather than headcount, partnering directly with the Head of Customer Support to design and operationalize our agentic support capability.

This is a hands-on individual contributor role for someone who is equally comfortable resolving the toughest customer issue in the queue and turning that resolution into automation that prevents the next one.

What you'll do
  • Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
  • Diagnose deep technical issues across APIs, identity and authentication, integrations, telemetry, and product data flows.
  • Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems, including automated triage, resolution, and knowledge retrieval.
  • Convert your own resolution work into reusable automation, playbooks, and knowledge that agentic systems can execute without human involvement.
  • Identify where automation and agentic resolution fail, then close those gaps to raise deflection and automated resolution quality.
  • Interface with Product and Engineering on root cause analysis, bug escalation, and permanent product fixes.
  • Set the technical quality bar for the support function and mentor other engineers on it.
What we're looking for
  • A strong hands-on technical support or support engineering background for a technical B2B SaaS product. Cybersecurity, identity, or SaaS security context is strongly preferred.
  • Depth across APIs, authentication and identity, logs and telemetry, integrations, and systematic debugging.
  • Demonstrated experience building or tuning automation or agentic and LLM-based support tooling, or clear aptitude and appetite for doing so.
  • The ability to translate messy, one-off escalations into repeatable, automatable solutions.
  • Comfort operating with ambiguity in a function that is being actively rebuilt around technology.
Nice to have
  • Scripting or coding ability, for example Python, and comfort debugging at the API level.
  • Experience with LLM and agent frameworks, retrieval-augmented generation, or workflow automation.
  • Familiarity with identity provider and SaaS administrative APIs, such as Microsoft Graph and Entra, or comparable platforms relevant to SaaS security.

Apply