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Customer Support Associate Jobs in Menasha, WI (NOW HIRING)

Forever

Client Care Associate

Oneida, WI · On-site

$17/hr

Client Care Associate Location: Green Bay, WI (Hybrid) Overview Category Customer Service ... Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or ...

FOREVER INC

Client Care Associate

Hobart, WI · Hybrid

$17/hr

Client Care Associate Location: Green Bay, WI (Hybrid) Department: Client Care Reports To: Manager ... Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or ...

Tusker

Customer Service Associate

Green Bay, WI · On-site

$22/hr

Camera Corner Connecting Point (Tusker) is looking for an upbeat, dependable, and customer-focused Customer Service Associate to join our fast-paced team and support other departments across our ...

Dollartree

Customer Service Associate

Appleton, WI · On-site

$14.25 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate

Appleton, WI · On-site

$14.25 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

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Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Menasha, WI

Customer Support Associate information

See Menasha, WI salary details

$12

$20

$29

How much do customer support associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support associate in Menasha, WI is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.61 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Menasha, WI?

The most popular types of Customer Support jobs in Menasha, WI are:

What cities near Menasha, WI are hiring for Customer Support Associate jobs?

Cities near Menasha, WI with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Menasha, WI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $42,598 per year, or $20.5 per hour.

Client Care Associate

Oneida, WI • On-site

Forever
See more jobs at Foreverexternal

$17/hr

Other

Re-posted 9 days ago

Job description

Client Care Associate

Location: Green Bay, WI (Hybrid)

Overview

Category Customer Service

Description

At FOREVER®, we help families and individuals save, organize, and share their precious memories – for generations. As the world's first and only permanent, complete, and trusted memory-keeping platform in the Cloud, we provide a unique, end-to-end solution to digitize, back-up, share, and permanently store personal and family memories. We're on a mission to build a company that serves people and families for generations.

Founded in 2012, we are a growth-stage company that is scaling fast, investing in innovation, and expanding our reach. This is a rare opportunity to join a purpose-driven team that uses cutting-edge technology to serve people with deep emotional impact.

About the Role

FOREVER is seeking a dynamic, client-focused and tech-savvy professional to join our Client Care Team. In this role, you'll serve as the voice of FOREVER, delivering concierge-level support to clients via phone, email, and chat. You'll assist with product and service inquiries, troubleshoot software issues across our web, mobile (Android/iOS), and desktop platforms (Artisan® and Historian™), and document interactions using tools like Zendesk. The ideal candidate is organized, technically proficient, relationship-oriented, and passionate about delivering exceptional service.

Key Responsibilities
  • Deliver exceptional client support across phone, email, and chat channels
  • Troubleshoot software and service issues across web, mobile, and desktop applications
  • Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or similar platforms)
  • Educate and guide clients on product features and best practices within the FOREVER memory-keeping platform
  • Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall client experience
  • Contribute to usability testing and continuous improvement initiatives
  • Responsible for all other duties as assigned.
Qualifications
  • Secondary education preferred, but not required.
  • 3+ years of experience working in an inbound and/or outbound call center environment.
  • Proficiency with customer support ticketing systems and live chat platforms.
  • Strong verbal and written communication skills.
  • Excellent organizational and time management abilities.
  • Ability to thrive in a fast-paced, collaborative, and mission-driven environment with a proactive approach to problem-solving.

You'll Thrive at FOREVER If You…

  • Care deeply about helping people preserve and share their precious memories and stories.
  • Are results-oriented, data-savvy, and proactive in solving challenges.
  • Enjoy working with people and are a positive member of a mission-oriented, dedicated team.
  • Want to grow your management and leadership skills in a high-impact role with a growing company.
  • Appreciate a balance of strategic thinking and tactical execution.

What You'll Love About Working at FOREVER:

  • Mission-driven culture with meaningful impact on families around the world.
  • Direct collaboration with senior leaders.
  • A high-ownership, critical role in a growth-stage tech company.
  • Competitive salary, benefits, and opportunities for advancement.
  • A collaborative, values-driven team with a very highly connected remote workforce.

Job Details:

  • Schedule: Monday – Friday 9 am – 6 pm CST plus 1-2 weekends/month (9 am – 5 pm shift) When working on weekends, you will be given 2 week days off that week.
  • Compensation: $17.00/hour + based on experience

Apply