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Customer Support Associate Jobs in Menasha, WI (NOW HIRING)

Maxcess International

Customer Support Specialist

Neenah, WI

$18.25 - $24.50/hr

Support the management of the customer relationship through direct communications and interaction ... Associate degree with 3 - 5 years' Customer Service experience OR * GED/high school diploma with a ...

Tapestry, Inc.

Sales Support Associate III

Oshkosh, WI · On-site

$16.75 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Oshkosh, WI

$16.75 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

AMMEGA

Customer Solutions Associate

Greenville, WI

$41K/yr

As a customer support specialist, you will be responsible for facilitating customer requests for ... Associate's or Bachelor's degree strongly preferred and/or at least four (4) years of previous ...

AMMEGA

Customer Solutions Associate

Greenville, WI · On-site

$13.75 - $19/hr

As a customer support specialist, you will be responsible for facilitating customer requests for ... Associate's or Bachelor's degree strongly preferred and/or at least four (4) years of previous ...

Home Depot

Store Support

Green Bay, WI

$14.50 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Appleton, WI · On-site

$14.75 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Green Bay, WI

$14.50 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Grand Chute, WI

$14.75 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Appleton, WI

$14.75 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Green Bay, WI · On-site

$14.50 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Grand Chute, WI · On-site

$14.75 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Green Bay, WI · On-site

$14.50 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Forever

Client Care Associate

Oneida, WI · On-site

$17/hr

Client Care Associate Location: Green Bay, WI (Hybrid) Overview Category Customer Service ... Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Menasha, WI

Customer Support Associate information

See Menasha, WI salary details

$12

$20

$29

How much do customer support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer support associate in Menasha, WI is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Menasha, WI?

The most popular types of Customer Support jobs in Menasha, WI are:

What job categories do people searching Customer Support Associate jobs in Menasha, WI look for?

The top searched job categories for Customer Support Associate jobs in Menasha, WI are:

What cities near Menasha, WI are hiring for Customer Support Associate jobs?

Cities near Menasha, WI with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Menasha, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,598 per year, or $20.5 per hour.

Customer Experience Support Associate

Winlandfoods

Green Bay, WI

$21.16 - $31.20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

At Winland Foods, our success starts with people who live our values of Excellence, Quality, Integrity, Respect, and Collaboration every day.
This role is an individual contributor position responsible for the successful execution of tasks that enable a positive customer experience in meeting their expectations. This role is integral to managing and executing product samples. The Customer Experience Support Associate will establish and maintain effective relationships across many areas of the business which could include, but not limited to commercialization, sales, supply chain, operations, finance, transportation, warehousing, and information technology. These relationships are key to successfully meeting customer expectations.

Employee Type:

Full time

Location:

WI Green Bay

Job Type:

Customer Service

Job Posting Title:

Customer Experience Support Associate

Job Description:

Schedule: Remote Monday and Friday; In office Tuesday to Thursday

Work Location: 1120 Employers Blvd, De Pere, WI 54115

Benefits: Medical, Dental, Vision, 401(k) with match, STD/LTD/AD&D/Life, HSA, FSA, EAP,Hospital indemnity, Accident Insurance, Identity and Fraud Protection Plan, Legal, and Critical Illness.

Salary, based on experience and other qualifications: $21.16/hr - $31.20/hr with additional bonus potential

Roles and Responsibilities:

  • Maintains knowledge ofandindependentlyexecutes theproduct samples process.
  • Participates in managingsamplerequests.
  • Completesaccurateand professionalwhite labelingof outgoingproductswhenrequired.
  • Managessample roominventoryin Excel and makes available to requestors.
  • Fulfillssamples requestsfrom the samples roomto include preparation ofparcel labels.
  • Understands the end-to-end sales process to support processes.
  • Managecustomer orders to ensure availability of orderedproduct, adjusting for and communicating proactively any potential shortages to the customer and the commercial organization.
  • For customers that meet a volume threshold,completeananalysis of standard inventory reports toanticipatecustomer impacts in the next 30 to60 days, escalating to a Leader or an Analyst when potential concerns areidentified.
  • Provides proactive, professional internal stakeholder communication and external customer communication on any issues in meeting customer fulfillment expectations. Communication takes place primarily through written form in email and Microsoft Teams, including responding to customer inquiries within24hours.
  • Updates andmaintainsdocumentation on customer communications, inquiries, and interactions ina timelyfashion in the system.
  • Demonstrates ability toidentifyand resolve issues affecting overall service to the customer and positively influence key performance indicators.
  • Proactivelyidentifiesandresolvesrecurring customer issues.
  • Provides inputand updatestotraining/referencematerialsas needed in coordination with their leader.
  • Attendsskill set enhancement trainingas needed and available.
  • Maintains relationships across allareas of the business, including but not limitedtocommercialization,sales,supplychain,operations,finance, transportation,warehousing,andinformationtechnology.

The duties and responsibilities described are not a comprehensive list of all tasks. Additional tasks and duties may be assigned from time to time as necessitated by business needs.

Qualifications & Experience:

  • High school diplomarequired.
  • Post secondary education in Supply Chain,Businessor related field preferred.
  • Minimum of 2 yearsofexperience in a customer-facing role, supply chain, warehousing, or transportation is preferred.
  • High attention to detail with excellent organizational skills.
  • Ability to manage multiple tasks in a high-change environment.
  • Working knowledge of Microsoft Office isrequired.
  • Working knowledge of ERP Systems (ex. SAP) and Power BI is preferred.
  • Strong written and verbal communication skills arerequired.
  • The ability to workoccasional overtimeisrequired.
  • Ability to perform repetitive motions 90% of the timerequired: PC Keyboard.

EEO Statement:

Winland Foods seeks to recruit, develop, and retain the most talented people from a diverse candidate pool, and as a global company we believe our success is enhanced by fostering equity and inclusion in the workplace. Therefore, Winland Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, genetic information, military or veteran status, and any other characteristic protected by applicable law.

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