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Customer Support Associate Jobs in Madison, WI (NOW HIRING)

EnsoData

Customer Success Support Specialist

Madison, WI · On-site +1

$25 - $26/hr

We are looking for a Customer Success Support Specialist who serves as a primary point of contact ... Associates or Bachelor's degree in healthcare administration, communications, business, or related ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site

$25 - $26/hr

We are looking for a Customer Success Support Specialist who serves as a primary point of contact ... Associates or Bachelor's degree in healthcare administration, communications, business, or related ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site

$25 - $26/hr

We are looking for a Customer Success Support Specialist who serves as a primary point of contact ... Associates or Bachelor's degree in healthcare administration, communications, business, or related ...

Home Depot

Store Support

Madison, WI · On-site

$15 - $19/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Janesville, WI · On-site

$14.75 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Madison, WI · On-site

$15 - $19/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Janesville, WI · On-site

$14.75 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Madison, WI · On-site

$15 - $19/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Madison, WI · On-site

$15 - $19/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Madison, WI

Customer Support Associate information

See Madison, WI salary details

$12

$20

$28

How much do customer support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer support associate in Madison, WI is $20.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $23.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Madison, WI?

The most popular types of Customer Support jobs in Madison, WI are:

What are popular job titles related to Customer Support Associate jobs in Madison, WI?

For Customer Support Associate jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Madison, WI look for?

The top searched job categories for Customer Support Associate jobs in Madison, WI are:

What cities near Madison, WI are hiring for Customer Support Associate jobs?

Cities near Madison, WI with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,958 per year, or $20.2 per hour.

Customer Support Representative 2nd Shift

Wisconsin Aviation

Madison, WI • On-site

$17.25 - $22/hr

Other

PTO

Re-posted 3 days ago

Wisconsin Aviation rating

5.6

Company rating: 5.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

55th of 66 rated aviation services

Job description

Salary: 17-20

On-site customer-facing position for a motivated, positive individual to work as an aviation customer service/concierge. Wisconsin Aviation is a full-service FBO providing support to our customers in the exciting field of general aviation/private air travel. This front desk position welcomes customers and visitors with a smile! As a front desk professional you will provide a wide breadth of services to internal and external customers. We service public and private customers and expect our employees to deliver a high-level of customer support.

Minimum 1 year working experience as a customer-facing associate. Aviation working knowledge or experience preferred, however will train dedicated persons. Our operations are 24/7 and your shift will include one weekend day and some holiday availability. Shifts are typically 6am-2pm; 2pm-10pm and 10pm-6am. First and second shift positions are currently available. Salary commensurates with experience. Benefits and PTO are offered for FT >35 hrs, including flight training discounts. PT employees have limited benefits offered.

If you are proactive and customer-oriented, wed be delighted to meet you!


Location: Madison, WI (MSN)

Our focus is on delivering the best possible customer service

Not a VISA sponsor, nor able to employ anyone not authorized for unrestricted employment within the U.S.

Wisconsin Aviation is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, marital or veteran status, or any other legally protected status.


What Wisconsin Aviation employees say

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Hours and flexibility

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