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Customer Support Associate Jobs in Verona, WI (NOW HIRING)

EnsoData

Customer Success Support Specialist

Madison, WI · On-site +1

$25 - $26/hr

We are looking for a Customer Success Support Specialist who serves as a primary point of contact ... Associates or Bachelor's degree in healthcare administration, communications, business, or related ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site

$25 - $26/hr

We are looking for a Customer Success Support Specialist who serves as a primary point of contact ... Associates or Bachelor's degree in healthcare administration, communications, business, or related ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site

$25 - $26/hr

We are looking for a Customer Success Support Specialist who serves as a primary point of contact ... Associates or Bachelor's degree in healthcare administration, communications, business, or related ...

Home Depot

Store Support

Janesville, WI

$14.75 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Madison, WI

$15 - $19/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Janesville, WI · On-site

$14.75 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Madison, WI

$15 - $19/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Verona, WI

Customer Support Associate information

See Verona, WI salary details

$12

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$29

How much do customer support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer support associate in Verona, WI is $20.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What cities near Verona, WI are hiring for Customer Support Associate jobs? Cities near Verona, WI with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Verona, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,575 per year, or $20.5 per hour.

Client Support Associate - Banking (Title Commensurate with Experience)

Bankers Bank

Madison, WI • On-site

$17.75 - $24.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Bankers' Bank is a fast-growing, state-chartered financial institution with over $1.5 billion in assets committed to assisting community banks with their payments and financial service needs for over 40 years. In addition to specializing in providing correspondent banking products and services to community banks we also provide bank holding company loans, commercial lending, leasing, secondary mortgage products, cash letter/cash management, investment trading, safekeeping and portfolio accounting, correspondent credit services, international services, bank card products, and risk management solutions. Bankers' Bank has offices in Madison, WI, Des Moines, IA, Chicago, IL, Indianapolis, IN, and Dublin, OH.
Bankers' Bank is seeking an engaging, professional Client Support Associate to join our team in the Payments & Cash Management department of our Madison, WI headquarters office. This position provides banker to banker customer support to our community bank partners throughout the upper Mid-West, enhancing customer relationships through system support, daily transactions, and prompt, professional attention to customer needs.
Position Functions:
Payment Support (50%):

  • Provide superior client service through proprietary communication channels
  • Complete daily responsibilities, initiate client transaction requests and resolve client issues through various payment platforms
  • Build and maintain strong client relationships to include documenting interactions and correspondence within Client Relationship Management software platform
  • Complete client correspondence requests received via email or physical
  • Communicate effectively with clients and team members
  • Be knowledgeable of Payments and Cash Management product suite
  • Ensure procedure accuracy is maintained
  • Participate in annual department business contingency and disaster recovery
  • Performs Payment and Cash Management department project-related assignments
Administration (50%):
  • Perform daily posting of transactions to include account management and international money services
  • Perform exception processing and create reconciliation summary of account balances/postings
  • Maintain current procedures and participate in contingency testing

Ideal candidates will possess experience providing outstanding professional customer service and preferably hold an associate degree or equivalent combination of education and experience sufficient to perform the position functions of the job. Possess experience in banking, finance, accounting, client support or other combination of education and experience to perform position functions of the job. Have previous experience of multi-tasking and adopting to evolving technologies, and proficient in Microsoft and Adobe programs and is adept in learning proprietary systems.

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