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Customer Support Associate Jobs in Addison, TX (NOW HIRING)

Alphabe Insight

Client Support Associate

Dallas, TX · On-site

$17.50 - $23.75/hr

Client Support Associate Elevare Branding is a forward-thinking company dedicated to helping brands grow through strategic marketing, customer engagement, and innovative business solutions. Our team ...

Limitless East Marketing

Client Support Associate

Dallas, TX

$17.25 - $23.75/hr

... customer engagement, and innovative business solutions. Our team focuses on building strong ... Elevare Branding is seeking a Client Support Associate to join our team in Dallas, TX. This role is ...

Alphabe Insight Inc

Client Support Associate

Dallas, TX · On-site

$17.25 - $23.75/hr

... customer engagement, and innovative business solutions. Our team focuses on building strong ... Elevare Branding is seeking a Client Support Associate to join our team in Dallas, TX. This role is ...

Alphabe Insight Inc

Client Support Associate

Dallas, TX · On-site

$17.50 - $23.75/hr

... customer engagement, and innovative business solutions. Our team focuses on building strong ... Elevare Branding is seeking a Client Support Associate to join our team in Dallas, TX. This role is ...

Dynatron

Support Operations Associate

Richardson, TX · Remote

$21/hr

As a remote-first company, we believe exceptional customer support is built through curiosity ... The OpportunityWe're looking for an Operations Support Associate who genuinely enjoys solving ...

Alphabe Insight

Customer Support Assistant

Dallas, TX · On-site

$52K - $57K/yr

High school diploma or equivalent; associate's or bachelor's degree preferred. * Previous experience in customer service, client support, or administrative assistance. * Excellent communication and ...

Kiongroup

Technical Support Associate

Plano, TX · On-site

$65K - $80K/yr

Customer Support Coordination * Provide status updates to customers on non-critical issues when ... Associate degree in Engineering, IT, or related field (Bachelor's preferred). * 1-3 years of ...

Kiongroup

Technical Support Associate

Plano, TX · On-site

$65K - $80K/yr

Customer Support Coordination * Provide status updates to customers on non-critical issues when ... Associate degree in Engineering, IT, or related field (Bachelor's preferred). * 1-3 years of ...

Jobs for Humanity

Customer Support Agent

Dallas, TX · On-site

$18.75 - $24.75/hr

High school diploma or equivalent (Associate's or Bachelor's degree preferred). * 1-2 years of experience in customer support, preferably in a property management or real estate environment. * Hands ...

Alphabe Insight Inc

Customer Support Assistant

Dallas, TX · On-site

$52K - $57K/yr

High school diploma or equivalent; associate's or bachelor's degree preferred. * Previous experience in customer service, client support, or administrative assistance. * Excellent communication and ...

Alphabe Insight Inc

Customer Support Assistant

Dallas, TX · On-site

$52K - $57K/yr

High school diploma or equivalent; associate's or bachelor's degree preferred. * Previous experience in customer service, client support, or administrative assistance. * Excellent communication and ...

Tory Burch

Support Associate

Dallas, TX · On-site

$16.75 - $21.75/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Addison, TX

Customer Support Associate information

See Addison, TX salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer support associate in Addison, TX is $19.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Addison, TX? The most popular types of Customer Support jobs in Addison, TX are:
What are popular job titles related to Customer Support Associate jobs in Addison, TX? For Customer Support Associate jobs in Addison, TX, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Addison, TX look for? The top searched job categories for Customer Support Associate jobs in Addison, TX are:
What cities near Addison, TX are hiring for Customer Support Associate jobs? Cities near Addison, TX with the most Customer Support Associate job openings:
Customer Support Associate jobs near you

Support Operations Associate

Dynatron Software

Richardson, TX • On-site, Remote

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

About Dynatron
Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealership service departments. Our analytics, automation, and workflow tools help customers improve profitability, increase efficiency, and make better business decisions.
As a remote-first company, we believe exceptional customer support is built through curiosity, accountability, collaboration, and continuous learning, not simply answering questions quickly.
The Opportunity
We're looking for an Operations Support Associate who genuinely enjoys solving problems. This role sits at the intersection of customer support, technical troubleshooting, and operational execution. Every day you'll investigate software issues, analyze customer data, navigate multiple systems, and determine the fastest path to resolution while delivering an exceptional customer experience.
Success in this role isn't measured simply by answering phone calls or closing tickets. It's measured by asking thoughtful questions, identifying root causes, documenting your work thoroughly, and helping customers resolve issues correctly the first time.
The ideal candidate is naturally curious, enjoys troubleshooting unfamiliar problems, and thrives in an environment where every day presents new challenges. If you like solving puzzles, learning new software, and finding answers others can't, you'll likely enjoy this role.
Role Reality (Please Read Carefully)
This role is structured, fast-paced, and requires constant prioritization.
A typical day includes:
  • Managing inbound phone calls, emails, and support cases simultaneously
  • Investigating customer issues using multiple systems and internal knowledge resources
  • Switching quickly between customer conversations, technical research, documentation, and administrative tasks
  • Managing competing priorities while maintaining quality and response time expectations
  • Working independently while collaborating with teammates when additional expertise is needed
This is not a role where every answer is immediately available. Success requires persistence, curiosity, and the ability to investigate problems before escalating them.
If you enjoy learning, troubleshooting, and working through complex problems, you'll likely thrive here.
What You'll Do
Customer Support & Technical Investigation
  • Serve as the first point of contact for customer support requests through phone, email, and SugarCRM
  • Investigate customer issues by gathering information, reproducing problems, researching available resources, and identifying root causes
  • Resolve issues whenever possible while recognizing when escalation is appropriate
  • Follow issues through resolution to ensure customers receive timely, accurate support
Problem Solving & Troubleshooting
  • Investigate software functionality, account configuration, billing questions, and system behavior
  • Navigate multiple internal tools and knowledge resources to identify solutions
  • Document troubleshooting steps clearly so cases can be understood by others
  • Continuously expand product knowledge across Dynatron's software portfolio
Workflow & Operational Excellence
  • Balance incoming calls, support cases, and assigned projects while meeting established service levels
  • Prioritize work based on urgency, customer impact, and business priorities
  • Maintain accurate documentation and detailed case notes
  • Complete assigned maintenance projects and operational tasks
Collaboration
  • Work closely with teammates to resolve complex customer issues
  • Communicate roadblocks early and seek assistance appropriately
  • Share knowledge that improves team efficiency and customer outcomes
  • Contribute to continuous improvement of support processes and documentation
What You Bring
Analytical Problem Solving
  • Demonstrated ability to investigate problems methodically and determine root causes rather than simply treating symptoms
  • Naturally curious with a structured approach to troubleshooting
  • Comfortable working through ambiguity before escalating issues
  • Strong critical thinking and decision-making skills
Prioritization & Organization
  • Comfortable managing multiple competing priorities throughout the day
  • Ability to rapidly shift between customer conversations, technical investigations, and administrative work
  • Strong organizational skills with exceptional attention to detail
  • Ability to consistently meet deadlines and service-level expectations
Technical Learning Agility
  • Quick learner who enjoys mastering new software and technology
  • Comfortable navigating multiple applications simultaneously
  • Strong working knowledge of Windows and Microsoft Office
  • Previous experience supporting software applications is a plus
  • Automotive dealership or Fixed Operations experience is preferred but not required
Process Discipline
  • Strong documentation habits and attention to detail
  • Ability to follow established processes while identifying opportunities for improvement
  • Consistently produces accurate work in a KPI-driven environment
Communication & Customer Focus
  • Excellent verbal and written communication skills
  • Ability to explain technical concepts in simple, customer-friendly language
  • Professional, calm demeanor under pressure
  • Strong customer service mindset focused on resolution and follow-through
Why Dynatron
  • Opportunity to solve meaningful customer problems every day
  • Collaborative team environment focused on learning and continuous improvement
  • Remote-first working environment built on autonomy and accountability
  • Clear opportunities for growth as your technical knowledge expands
  • Stable, software-focused career path supporting thousands of automotive businesses
Compensation & Benefits
Compensation: $21/hr
Benefits Include:
  • Comprehensive health, dental, and vision insurance
  • Equity participation through Dynatron's Equity Incentive Plan
  • 401(k) with competitive company match
  • Flexible PTO policy and 11 paid holidays
  • Employer-paid disability and life insurance
  • Home office setup support
  • Remote-first working environment
  • Ongoing training and professional development
What Success Looks Like
People who thrive in this role:
  • Investigate before escalating
  • Stay organized under pressure
  • Learn new systems quickly
  • Communicate clearly and professionally
  • Balance speed with accuracy
  • Take ownership until issues are fully resolved
This role rewards curiosity, discipline, and persistence. If you enjoy solving problems, helping customers succeed, and continuously learning, you'll find meaningful opportunities to grow at Dynatron.

Apply