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Customer Support Analyst Jobs in Baton Rouge, LA

365 Labs

SAAS Support Manager

Baton Rouge, LA · On-site

... Analyze support data and metrics to identify trends, areas for improvement, and opportunities to enhance customer satisfaction. - Continuously update your own knowledge of the company's SAAS products ...

365 Labs

SAAS Support Manager

Baton Rouge, LA · On-site

... Analyze support data and metrics to identify trends, areas for improvement, and opportunities to enhance customer satisfaction. - Continuously update your own knowledge of the company's SAAS products ...

365 Labs

SAAS Support Manager

Baton Rouge, LA · On-site

... Analyze support data and metrics to identify trends, areas for improvement, and opportunities to enhance customer satisfaction. - Continuously update your own knowledge of the company's SAAS products ...

Farm Service Agency

COUNTY PROGRAM ANALYST

New Roads, LA · On-site +1

$40K - $80K/yr

At least one year of general work experience in support of projects, programs, or assignments ... office and customer service functions that indicate the ability to: analyze problems, gather ...

communitycoffee

Deduction Analyst

Baton Rouge, LA

The analyst will also support the maintenance of customer account data and drive process improvements across deduction management workflows. Key Responsibilities * Research and resolve customer ...

Sharecare

Lead Customer Service Rep

Baton Rouge, LA · On-site

Customer Service - Escalations team member's primary responsibilities include:? * Handling ... analysis.?? * Supporting contract performance guarantees by performing other duties as deemed ...

Kuvare

Actuary Assistant

Baton Rouge, LA · On-site

... process; perform analysis to support business decisions, coordinate signoff, and monitor ... to Customer Service on exemptions and escalated requests • Develop relationships with internal ...

EDB

Principal Customer Success Manager

Baton Rouge, LA · On-site

You will be your customers' advocate with key EDB stakeholders including Sales, Services, Support ... data analytics and customer knowledge * Proactive management of customers to optimize account ...

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Customer Support Analyst information

See Baton Rouge, LA salary details

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$21

$31

How much do customer support analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer support analyst in Baton Rouge, LA is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $31.11 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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What job categories do people searching Customer Support Analyst jobs in Baton Rouge, LA look for? The top searched job categories for Customer Support Analyst jobs in Baton Rouge, LA are:
Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,562 per year, or $21.9 per hour.

Customer Service Manager

OMNI INDUSTRIES INC

Baton Rouge, LA • On-site

$90K/yr

Full-time

Posted 2 days ago

New

Job description

Job Summary:

The Customer Service Manager is responsible for leading the customer service team to deliver exceptional customer experience while ensuring efficient order management and strong collaboration across Sales, Supply Chain, Operations, Production, Logistics, and Finance. This role develops and executes the customer service strategy, drives continuous improvement, develops team members, and supports operational excellence in a fast-paced manufacturing environment.

Duties/Responsibilities:

  • Lead, coach, mentor, and develop the customer service team.
  • Develop and implement the customer service strategy in alignment with company objectives.
  • Establish and monitor customer service goals, KPIs, and performance standards.
  • Ensure timely and accurate processing of customer orders.
  • Resolve escalated customer concerns and implement effective service recovery.
  • Monitor customer satisfaction (CSAT) and implement corrective actions as needed.
  • Drive customer retention by building strong customer relationships and ensuring a high level of service.
  • Coordinate customer priorities with Sales, Production, Supply Chain, Logistics, and Finance.
  • Monitor order flow, shipping performance, and backlog status.
  • Analyze service metrics and identify opportunities for process improvements.
  • Develop, maintain, and improve Standard Operating Procedures (SOPs).
  • Support forecasting, demand planning, and customer communications.
  • Prepare reports and provide recommendations to executive leadership.
  • Promote a culture of continuous improvement, accountability, and customer focus.
  • Support ERP and CRM system improvements and process optimization.
  • Evaluate and implement new technologies, including AI, to enhance customer service operations.

Required Skills:

  • Strong leadership and team development skills.
  • Excellent customer service and conflict resolution abilities.
  • Strong relationship management and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills.
  • Strong analytical, problem-solving, and data-driven decision-making abilities.
  • Ability to collaborate effectively across multiple departments.
  • Sense of urgency, accountability, and customer focus.
  • Proficiency with ERP and CRM systems.
  • Advanced knowledge of Microsoft Office Suite, including Excel.
  • Ability to manage multiple priorities in a fast-paced manufacturing environment.
  • Commitment to continuous improvement and operational excellence.

Education and Experience:

  • Bachelor's degree in Business, Supply Chain, Marketing, or a related field preferred.
  • Minimum of seven (7) years of customer service experience, including leadership responsibilities.
  • Manufacturing, industrial, chemical, or lubricant industry experience preferred.
  • Experience developing KPIs and managing departmental performance.
  • Experience with order management, logistics, and supply chain operations preferred.
  • Experience leading teams and driving continuous improvement initiatives.
  • Experience with ERP systems and customer relationship management (CRM) software.

Physical Requirements:

  • Prolonged periods of sitting and working at a computer.
  • Ability to communicate effectively in person, by phone, and electronically.
  • Ability to occasionally lift up to 20 pounds.
  • Ability to work in both office and manufacturing environments.
  • Must be able to walk through production and warehouse areas and wear required personal protective equipment (PPE) when entering operational areas.
  • Ability to travel occasionally to company locations, customers, or industry events as needed.


Omni Specialty Packaging is an Equal Opportunity Employer (EOE)

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