ZipRecruiter

Log In

1

Weekend Chat Support Jobs in Baton Rouge, LA (NOW HIRING)

REV

Tech Support Specialist

Gonzales, LA · On-site

The Tech Support Specialist I, II is an integral part of the continued stability and growth of REV ... Maintains ability to work a flexible schedule including evenings, weekends, and some overtime as ...

via.com

Customer Support Agent

Baton Rouge, LA · On-site

$18/hr

Customer Support Agent Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for ...

Via

Customer Support Agent

Baton Rouge, LA · On-site

$18/hr

As a Customer Support Agent at Via, you will be the human connection between our technology and the people who depend on it -helping hundreds of thousands of riders and drivers across hundreds of ...

next page

Showing results 1-20

All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Baton Rouge, LA

Weekend Chat Support information

See Baton Rouge, LA salary details

$13

$25

$42

How much do weekend chat support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for weekend chat support in Baton Rouge, LA is $25.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.26 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Baton Rouge, LA?

The most popular types of Chat Support jobs in Baton Rouge, LA are:

What are popular job titles related to Weekend Chat Support jobs in Baton Rouge, LA?

For Weekend Chat Support jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Baton Rouge, LA look for?

The top searched job categories for Weekend Chat Support jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Weekend Chat Support jobs?

Cities near Baton Rouge, LA with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you

Tech Support Specialist

REV

Gonzales, LA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

JOB SUMMARY: The Tech Support Specialist I, II is an integral part of the continued stability and growth of REV by serving as a front-line representative of the REV brand. The Tech Support Specialist I, II is part of a supportive, service-oriented team that promotes quality customer experiences and is honest and committed to customer care. This position engages in real-time troubleshooting with customers to resolve technical issues, educate residential customers about the installation and use of products, and capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.
Career Pathways:
  • Tech Support Specialist I
  • Tech Support Specialist II

ESSENTIAL DUTIES, FUNCTIONS & KEY ACCOUNTABILITIES: (include but are not limited to)
  • Works in call center environment answering inbound customer calls concerning inquiries about one or more REV products and/or services
  • May utilize alarm.com to troubleshoot customer alarm calls
  • Discovers the root cause of customer problems and identifies the action(s) required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments
  • Engages in real-time troubleshooting while the customer is on the phone and schedules an service appointment in the system if the problem cannot be resolved
  • Provides total customer service by answering basic questions about programming over the phone
  • Builds customer loyalty by ensuring a pleasant experience on each call
  • Keeps customers informed about progress by checking the status of work orders
  • Provides seamless customer experience through documenting call details and new account information

KNOWLEDGE & SKILLS:
  • Maintains focus on the customer experience with a keen aptitude for helping customers
  • Enthusiastic, personable, and adaptable
  • Willingness to assist/help others
  • Demonstrates integrity
  • Maintains ability to work a flexible schedule including evenings, weekends, and some overtime as required
  • Maintains ability to work extra when needed - outages, storm related, etc.
  • Demonstrates good communication skills, both verbal and written, as well as reading comprehension skills
  • Has knowledge of Windows 7 and Windows 10, specifically in networking protocols and components
  • Proficient in personal computer operation and applications specifically in/with multiple email platforms
  • Proven computer skills with ability to navigate through multiple screens
  • Proficient in use of mobile devices including smartphones and tablets and their applications as it pertains to connectivity
  • Has knowledge of routers and residential gateways, including basic setup and functionality
  • May serve as a role model for lower-level staff in the application of proper protocols and procedures

OUR EXPECTED BEHAVIORS:
Upholds and acts in accordance with REV's Guiding Principles.
EVALUATION:
Performance of this job will be evaluated in accordance with procedures established by the company on the evaluation of management personnel.
QUALIFICATIONS & PREREQUISITES
Required:
Tech Support Specialist I:
  • High School Diploma or equivalent GED
  • 1 year experience working at a help desk and/or in technical support
  • Degree/certification from an accredited college or technical school in a related field preferred
  • Experience in telecommunications industry preferred

Tech Support Specialist II:
  • 2 years' experience working at a help desk and/or in technical support
  • Degree/certification from an accredited college or technical school in a related field preferred
  • 2 years' experience in telecommunications industry
  • Must be able to obtain CAT 1 alarm certification within first 90 days

GENERAL INFORMATION:
This job description does not restrict the company's right to assign or reassign duties, responsibilities, and the location (remote or in office) of this job at any time. This job description is subject to change at any time.

Apply